Granddaughter takes piano lessons and we love it.
Thank you so much for your review! I'm so glad that she is loving her piano lessons <3

Google reviewers rate the school 4.8 out of 5 based on 53 reviews, with the owner responding to 47 percent of them. Customers frequently praise the friendly staff, patient instructors, and affordable pricing for piano, voice, and guitar lessons. Many note that teachers tailor lessons to individual needs, helping students of all ages gain confidence and progress quickly. However, some low-star reviews criticize administrative management, citing poor communication regarding teacher changes and delays in scheduling initial assessments for new students.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Granddaughter takes piano lessons and we love it.
Thank you so much for your review! I'm so glad that she is loving her piano lessons <3
Great experience. My kid has a good time and has learned so much!
My son takes piano lessons here and we absolutely love it! His instructor is truly amazing and has an incredible way of connecting with him and getting him excited to learn. In such a short time, he’s already learned how to read music and genuinely looks forward to every lesson. Seeing his confidence and love for piano grow has been amazing. I highly recommend this place to other parents looking for a positive, encouraging, and fun learning environment for their kids!
Thank you so much for your review! We're so glad he's enjoying lessons <3 He is picking up quickly and soon he will be able to play that Willy Wonka music he loves so much!
Updating my review- the teachers are wonderful. The owner and “director of operations” however, are not. I wish families and students knew how they are viewed by these people. They are numbers to them. It also makes me sad how they treat staff who seek out better employment opportunities.
200 out of 5! I'm so happy we could make such a positive impact <3 Updating response - Thank you for highlighting the dedication of our teachers. We strive to maintain a supportive and professional environment for our entire team and the families we serve. We appreciate your feedback and will use it as an opportunity to reflect on how we can continue to improve our schools culture while maintaining business practices to support a community.
Michael has been a fantastic coach in the few months I've been with NWSM. He's incredibly competent and can offer instant feedback of muscle and physical movement just from one or two listen's of someone's voice. I've been an aspiring singer for over 20 years and taking my first professional lessons with NWSM. Professional is the best word I can find for how good their team is. From onboarding to singing lessons, everyone has been kind, succinct, and outstanding in my experience here. I'd recommend anyone who is interested in music or new to the salem area to check out this school.
Thank you so much for your review! Michael is a phenomenal instructor, I'm so glad you have felt the support and growth in your music journey :)
My children have been taking lessons at NW School of Music for a couple of years now (piano, trombone, vocal, and group ensembles). I am continuously impressed with the musicianship of the instructors and their ability to inspire confidence and passion for learning. Lessons are often tailored to individual interests, and the studio embraces a community feel. Teachers are warm and friendly while providing productive/constructive feedback. My children have grown leaps and bounds in their musical abilities, but even more importantly, have found activities they truly enjoy. They have instructors they respect and look to for guidance and are genuinely excited to see each week. Rates are reasonable, performances are plenty, and rewards are tangible. It has been a fantastic experience!
Thank you so much :) We love working with your kiddos too :) They have grown so much over the last couple of years!
i love this place, learned so many new things. it’s been about 3 years and i went from beginner to advanced really quickly with just weekly lessons
I started taking piano lessons as an adult here a few years ago and now they’re one of the highlights of my week. I was a bit worried coming in not really knowing anything about music at all but I’m really glad I took the leap and tried something new.
My child has been taking various music lessons for a couple years now and it has been such a lovely experience. The staff is very kind, patient and accommodating. I highly recommend this school!
We signed up our son to learn piano for his first time. He was supposed to be on the music ladder and was left behind. He wasn’t put in the system right away and didn’t have his first test until almost six months later. They switched his teacher and did not inform us. He was put with 3 other teachers that didn’t know where he was in the program and just had him do basic things without helping him improve. He did learn to play a little, but not worth the price. **In response to Mallory, I hope your response shows everyone the kind of person and business owner you are.
I'm sorry that you felt that was your experience at the studio. I wish that this was brought to our attention when you were still with us last summer before discontinuing. No one should have to feel left behind in a learning environment. 2023 was a rough year with unexpected and sudden changes in teacher schedules, and new software for staff. It's unfortunate that your son felt left behind through his lessons during that time. =[ Despite your experience with us, I hope your two boys are able to continue on with music! -Mallory **Yes - I hope so too.