Google reviewers rate the Austin location 4.8/5 based on 878 reviews, with owners responding to 40%. Customers frequently praise the friendly staff, diverse flavors, and reliable communication for large orders. However, recurring criticisms include cakes arriving dry, burnt, or undercooked, along with complaints about inconsistent portion sizes and unclear pricing for seasonal items.
Google rating: 4.8 out of 5 from 878 reviews (93% five-star).
Reviews on this page: 878 Google reviews (639 with written comments, 64 with photos).
Owner responses: the business replied to 40% of reviews.
The lady who frosted the cake was honest and sincere and apologized for frosting the cake (she said it was her 1st day). I said I don’t mind about the presentation, what I am after is the sweetness and flavor of the cake. She was apologetic and sweet, very generous and gave another cake!
I normally don’t leave reviews like this but I was very disappointed in my experience today. This was my first time ordering from Nothing Bundt Cakes and I ordered an individual bundt cake as a gift. The order was scheduled to be picked up at 11:30am. I arrived at 11:45 only for the order to not be ready and them barely assembling it after I told them i was here to pick up the order. I also added a customized card note which they up charge for only to realize it’s a hand written note that was misspelled.. Not only that, the person that was gifted the cake stated that the cake was dry and the frosting was hard. This will be my first and last time ordering from here.
(The picture attached is the note, the scribbles are from me because I had to rewrite the note on another paper)