Tan Le
Review from Google · view on GoogleBest place to get your nails done very nice and neat comfortable
Nova Nails & Spa
4.9 ★★★★★ 656 Google reviews · 23 photos
97%five-star reviews
76%reviews answered by the owner
Nov 2026latest review
Nova Nails & Spa at a glance
Customers highlight the salon's cleanliness, friendly staff, and quality nail services like pedicures and gel designs. Recurring themes include comfortable atmospheres with complimentary drinks and attentive service. However, low-star reviews cite inconsistent billing practices, rushed appointments, and instances where online reservations were ignored or services were performed incorrectly.
- Google rating: 4.9 out of 5 from 656 reviews (97% five-star).
- Reviews on this page: 656 Google reviews (524 with written comments, 138 with photos).
- Owner responses: the business replied to 76% of reviews.
- Most recent review: November 10, 2026.
- Service: Nail Salon serving Nashua, New Hampshire.
Data from Google, last updated November 10, 2026.
Star ratings
656 Google reviews we collected
- 5 stars63497%
- 4 stars71%
- 3 stars30%
- 2 stars30%
- 1 star91%
Praise vs complaints
Phrases our text analysis found in 524 written reviews
- Praise63098%
- Complaints162%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude22635%
- Quality & results20532%
- Would recommend12119%
- Speed & response416%
- Price & value305%
- Communication122%
- Honesty & trust112%
What customers talk about
We read 524 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Best place to get your nails done very nice and neat comfortable”
“The woman was nice the day I was there, and then super rude and didn’t listen to me at all the next day.”
“Had a great experience here with Kay as my nail tech.”
“It was an awful experience all around, I had Cindy for my nails and an older woman for my feet.”
“I’m always happy to come back and would absolutely recommend them!”
“Unfortunately, I would not recommend this salon.”
“So if you want a salon that isn’t just about how fast and how many nails they can do then definitely give this salon your time it will be worth it!”
“The pedicure was the best I’ve ever had, and the prices are so reasonable!”
“She said I needed a new set, listened and really cared about what would be best for me.”
“And even then, some concerns were overlooked or seemingly ignored.”
“I never feel rushed, and you can tell they genuinely take pride in their work.”
People customers mention
- Hannah 17 reviews
- Sonny 15 reviews
- Tanya 14 reviews
- Pedicure 9 reviews
- James 8 reviews
- French 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 656 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Sierra ChaputLocal Guide · 24 reviewsTotal number of Google reviews Sierra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is amazing! Tanya, Sonny, and James are all wonderful. From the moment I walk in, I’m greeted and made to feel welcome. Everyone is so friendly, and I always feel comfortable and cared for while I’m there. The salon is spotless, and they offer drinks, snacks, and anything you need to make your visit more relaxing. The pedicure was the best I’ve ever had, and the prices are so reasonable! You can tell how hard everyone works and how much they care about their customers. I’m always happy to come back and would absolutely recommend them! The best salon i’ve ever been to! MASS NH! Everyone needs to come here !!!!
Heather Carroll1 reviewTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google11/9 New edit : they can’t even get their charges straight , at the end of the appointment, the said they charged 15 for cat eye and 15 for reshape , when I contacted the establishment today as requested , she stated it was for gel polish… but Is that not the cat eye charge? What …. You charge 15 bucks for top polish? I don’t think they even know what they charge for , but rather add on whatever they feel is necessary at that time . On top of that, I could not post a review at time of service nov 3 due to a family emergency, and they state they will STILL do nothing , even when I brought all this up at time of service and they made it perfectly clear they where not going to hold up responsibility to properly communicate their own charges , or be held accountable for their own mistakes . Not to mention accusing me of not being a customer at first until I provided proof. They clearly report any negative reviews to hold their false 5star rating . A means to lie to customers if you will. Look back on their reviews 6 months prior . I should have looked deeper then to provide my oarrionage to them. Write that professionally Unfortunately, I would not recommend this salon. What should have been a relaxing nail appointment turned into nearly three hours of constant corrections, miscommunication, and frustration. To start, the acrylic application did not even cover my entire natural nail. I specifically requested a stiletto shape, yet the technician initially started shaping them square. My index finger is visibly crooked, and the overall application and attention to detail were disappointing. The biggest issue, however, was the communication. It was extremely difficult to get across what I actually wanted. More often than not, I found myself having to repeatedly correct things because what I was asking for was either misunderstood or the exact opposite of what I requested was being done. It felt less like the technician was listening to my preferences and more like I was constantly trying to steer the appointment back in the right direction. I repeatedly had to say things like: * “No, that’s the wrong shape.” * “No, that’s not the color I picked.” * “Can you please clean the polish off my skin and cuticles?” * “Can you clean underneath the acrylics?” * “That nail is crooked.” And even then, some concerns were overlooked or seemingly ignored. Another issue was the lack of transparency regarding pricing. Additional charges were not communicated upfront, and getting a clear breakdown of what I was being charged for required asking multiple times. The photos speak for themselves. Between the uneven shaping, crooked nail, incomplete coverage, and messy application, the quality simply wasn’t what I expected. By the time you’re three hours into an appointment, you’ve corrected the same things repeatedly, and you’re still not getting the results you asked for, you eventually reach a point where you’re just ready to leave. Getting your nails done should be an enjoyable, relaxing experience. Instead, this felt like a three-hour exercise in trying to communicate basic instructions and get someone to understand what I was asking for. Unfortunately, I wouldn’t return or recommend this salon. I genuinely feel that basic communication, attention to detail, and customer satisfaction were severely lacking.
- Price: $60–80
- Services: Nail extensions, Acrylic nails
- Service duration: 2–4 hr
- Atmosphere: Other
Response from the owner · Edited 15 hours ago
Hi Heather Carroll, As the manager of Nova Nails & Spa, I would like to set the record straight. On November 3rd, our staff spent exactly 3 hours and 25 minutes accommodating your requests and making every effort to satisfy you, despite the challenges throughout your appointment. Regarding pricing, your receipt clearly shows $15 for Gel Color and a separate $15 upgrade for Cat Eye. I personally explained to you that Cat Eye is not simply a regular gel polish application. It is a specialized nail design technique that requires our technicians to carefully create the Cat Eye effect on each individual fingernail. This involves additional time, skill, and detailed work, which is why there is a separate $15 upgrade charge. the charges were clearly itemized. Disagreeing with our pricing does not mean we are dishonest or making up charges. You requested a refund approximately one week after your appointment. With over 10 years of experience in the nail industry, I reviewed your concerns and found no issues that would justify a qarefund. We stand behind our employees and the time, patience, and professionalism they demonstrated. We take genuine mistakes seriously, but we will not accept unfair accusations or unreasonable refund demands simply to avoid a negative review. Respect and fairness go both ways. Management Nova Nails & Spa
Erin OBrienLocal Guide · 9 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHonestly, best pedicure ever! Thank you! Highly recommend!
- Price: $60–80
- Services: Pedicure, Spa services
Response from the owner · 5 months ago
Thank you so much for your amazing review! 💕 We’re so happy to hear you had such a great first experience with us. We can’t wait to welcome you back to Nova Nails & Spa again soon!
Mariah5 reviewsTotal number of Google reviews Mariah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMia is absolutely amazing! My nails never disappoint 🥳
- Price: $80–100
- Services: Nail art, Nail extensions, Nail polish changes
- Atmosphere: Relaxing
XOXO3 reviewsTotal number of Google reviews XOXO has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove love love it here. Ben did such a great job
Response from the owner · 3 months ago
Thank you for your 5-star review! It means so much to our team 💖. We’re thrilled you had a great experience and look forward to pampering you again soon!
Dorothy Mahoney2 reviewsTotal number of Google reviews Dorothy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a great experience here with Kay as my nail tech. Will definitely be going back
- Price: $80–100
- Services: Sculpted nails, Nail art, Nail extensions, Nail painting
- Busyness: A little busy
- Atmosphere: Modern
Response from the owner · 2 days ago
Thank you for your kind word . Your feedback is greatly appreciated and helps us continue to improve our services. Should you have any suggestions on how we may enhance your next visit, please do not hesitate to contact us. It is always a pleasure to serve you. ❤️
Micaela Rainha5 reviewsTotal number of Google reviews Micaela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful salon, clean, cute and lots of color options. They also offer beverages :) Amazing Gel X nails! Book with Kay & Mia 💅
- Services: Service not listed
Response from the owner · 2 days ago
Wow, seeing your feedback truly made my day! So glad we could provide you with a relaxing visit. Can’t wait to catch up with you again soon!💖
Emily Dreyer1 reviewTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot the cutest fall nails from Kay! He crushed it and was such a good experience and vibe the entire time 10/10 recommend!!
Response from the owner · 2 days ago
We loved hearing about your experience! Thank you for visiting us, and we hope to welcome you back for another relaxing appointment soon.🥰
Erin Fiffield2 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMia and Kay are the absolute best! They’re both so talented and really take their time to make sure every little detail is just right. I never feel rushed, and you can tell they genuinely take pride in their work. I always leave happy and loving my new nails! ♥️ 💅🏼
Response from the owner · 2 days ago
Thank you so much for your thoughtful words. We appreciate your support and look forward to taking care of you again.💓
Business details
- Address: 427 Amherst St Ste 3, Nashua, NH 03063
- Phone: (603) 883-0019
- Website: novanailsspanh.com
- Service area: Nashua, NH