NovaCare Rehabilitation - Cincinnati - Albert Sabin Way
5.0★★★★★ · 126 Google reviews · 22 photos
Physical therapy clinic · Cincinnati, OH
NovaCare Rehabilitation - Cincinnati - Albert Sabin Way at a glance
Google reviewers rate this physical therapy clinic five stars based on one hundred twenty six reviews, with the owner responding to seventy five percent of comments. Patients frequently praise the knowledgeable staff for creating personalized treatment plans, demonstrating exercises, and maintaining clear communication regarding progress. The team is described as professional, friendly, and attentive to specific patient needs in both physical and occupational therapy. One recurring criticism in lower star reviews involves a therapist lacking empathy and communicating harshly about a sensitive injury.
Google rating: 5.0 out of 5 from 126 reviews (98% five-star).
Reviews on this page: 126 Google reviews (76 with written comments).
Owner responses: the business replied to 75% of reviews.
Reviews from Google, shown as published (original wording, unedited).
SI
SAMIAMSAM IAMSAMIAM3 reviews
★★★★★
Everyone is professional , supportive and skilled , both in physical and occupational therapy!
Response from the owner · 5 months ago
Thank you for telling us about your experience. We're always happy to hear about our team's excellent clinical care and customer service. We wish you all the best during your recovery journey!
I've been going to PT here for a few weeks following a broken ankle. They've been phenomenal to work with. They've given me a lot of exercises to take home as well as finding new exercises every time I come in to help me with increasing my range of motion, strength, and balance. I'm looking forward to their help getting me back to running.
Response from the owner · 5 months ago
Thank you for your feedback. We're always happy to hear that we've provided an exceptional experience for our patients. We wish you all the best!
It's always exciting to read such wonderful feedback. We love to hear that we are upholding our commitment to excellence. Thank you for entrusting us with your care, and remember, we're always here for you.
Such a great place for therapy. Heather is fantastic!
Response from the owner · a year ago
We really appreciate your feedback. Our patient-therapist relationships are built on compassion, trust, superior service, and dedication to excellence. We'll gladly share your feedback with our team and see that they are recognized.
I enjoyed working with Heather. She was very professional and friendly. Heather took time to find out everything I needed to come up with a treatment plan specific to my needs.
Response from the owner · a year ago
We are happy to hear about your positive experience while in the care of our excellent therapy team. We'll make sure they are recognized for their great work in your healing process. Thank you for your review.
Dr.Dargone takes his time and hears your problems and aids you with what your body can handle in ways that can help and benefit better results.
Response from the owner · a year ago
This is just what we like to hear! Our staff is dedicated to providing the best outcomes for our patients. Thank you for your review and entrusting us with your care.
I left a review before I will say I am a little concerned about what happened during my last visit with my therapist.
I felt like she didn't really have a lot of empathy and she was a little harsh especially after I did research on my injury.
I feel like things could have been handled better and that she should find a more efficient way to speak to her clients in sensitive matter such as my situation.
I was made to feel like I'm not doing my part,
I was made to feel like because my healing process is moving slower than others that this is my fault,
and I also didn't appreciate how she explained to me that if I don't start improving that she's going to have to let me go, that's not the way you talk to a patient,
and I also felt a way about how she explained that my insurance would be running out soon, now I understand why some people feel the way they do towards the medical field.
I'm not sure if it's because I have a claim out or what the issue is
I do notice that the other patients have great jobs and have things going on to where of course they're not going to be talked to or treated this way most of the clients that come in either work at the sister sites around the physical therapist office that I go to.
I have no connection to any of those things so of course I'm the easy one to use as the scape goat..in my opinion.
Due to these situations is why I decided to leave three stars instead of five this is a great location but there are some things that need to be discussed as far as my therapy is going.
There are some other things that are concerning but I prefer to speak to the supervisor instead of putting it here.
Response from the owner · a year ago
Thank you for your feedback. We’d like to learn more about your experience and have the opportunity to address your concern. Please consider reaching out to the center where you received care and ask to speak with the center manager.
Arron is quite informative intelligent patient and kind.
I look forward to each visit.’
Response from the owner · a year ago
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
Dan is fantastic. I’ve seen more than 10 therapists over the years and he is the best
Response from the owner · a year ago
Our team always strives to offer the best service and we're glad to know we were a part of your recovery process. We appreciate the review and we wish you a speedy recovery!
Thank you for your great feedback. Our goal is to use our clinical knowledge and expertise to guide you on your path to recovery. We're glad to hear that you're satisfied with our service and appreciate you entrusting us with your care.