NovaCare Rehabilitation in partnership with OhioHealth - Pickerington - Refugee Road
4.9★★★★★ · 216 Google reviews · 18 photos
Physical therapy clinic · Reynoldsburg, OH
NovaCare Rehabilitation in partnership with OhioHealth - Pickerington - Refugee Road at a glance
Reviewers rate the clinic 4.9 out of 5 based on 216 reviews, frequently praising the knowledgeable and friendly staff who provide detailed explanations and effective home exercises for various injuries. The owner responds to 83% of feedback, addressing common complaints regarding unreturned phone calls, scheduling difficulties, and occasional errors in insurance verification or front desk communication.
Google rating: 4.9 out of 5 from 216 reviews (95% five-star).
Reviews on this page: 216 Google reviews (131 with written comments).
Owner responses: the business replied to 83% of reviews.
Reviews from Google, shown as published (original wording, unedited).
YE
Yvette Ellis5 reviews
★★★★★
This is one of the most professional Rehabilitation locations I have been to. The staff is very knowledgeable, sensitive and just enjoyable to work with. I felt that they really were committed to my journey of healing. The process was better than I thought it would be and the home exercises were impactful to my healing. I want to give special Kudos to Allen Dylan and Max such a great group of men and women!! Even those that I didn't have one to one servicies always had smiles and how's everything going.The facility was clean great music and lots of work with laughter. Thanks To You All from the front desk to the highly skilled therapist. Yes I highly recommend this facility!!
Response from the owner · a day ago
Thank you for your great review. We love to read about our team's compassionate and quality care. They will really appreciate your fantastic feedback! We're always here to get you on the right track to healing!
I had a.great experience at my appointment, I would recommend NovCare Rehabilitation therapy.
Response from the owner · a week ago
Thank you for your glowing recommendation. We always strive to provide our patients with exceptional and compassionate care. We hope that each new day brings you closer to a full recovery!
Mr. Hess is a amazing therapist. He listens to your concern and explains things in detail of the issues that he'll be working on and why.
I'm able to move my fingers a little and forming a fist is the main thing right now 🙏
He assigns me homework that needs to be done daily and I love seeing the progress🤗
I'm blessed to have him!!
Thank you Mr. Hess and Novcare 🤗
Response from the owner · 3 weeks ago
Our team always strives to offer the best service and we're glad to know we were a part of your recovery process. We appreciate the review and we wish you a speedy recovery!
I have been here a few times. Each time, I have gotten the very best help for whatever injury PT I needed! They are friendly and do such a great job!
Response from the owner · a month ago
Thank you for your fantastic feedback. Compassion, professionalism, trust and expertise are the key elements of our patient care philosophy. We'll make sure your kind words reach our staff members.
Thank you for telling us about your experience. We're always happy to hear about our team's excellent clinical care and customer service. We wish you all the best during your recovery journey!
So far so good. I've had two PTs and I'm hoping not to switch again. Allen is amazing!! I am going for a sore back and he sat with me while I asked questions and explained mechanics before working with me. Dylan was kind and gentle and I highly recommend them both. The receptionist is cool and so is the male counterpart. Highly recommend.
Response from the owner · 2 months ago
Thank you for your great review. We love to read about our team's compassionate and quality care. They will really appreciate your fantastic feedback! We're always here to get you on the right track to healing!
Therapist were great. Had to delay due to another injury and after my renewed referral I received no call to schedule. After waiting a number of days the next week, I left 3 messages every few days and they never called back. Hoped to get back with same therapist but moving on to another facility. Afraid of another injury trying to walk without pt since muscles were weak. And waiting weeks isnt right. After a new referral was sent, I received a call to schedule a new facility in 2 days. Thats great but cant get in for another couple weeks. I was told the doctor should have sent referral earlier. Seriously?
Response from the owner · 3 months ago
Hello, Joyce. We’re sorry to learn of your experience and would like the opportunity to speak with you about your feedback, which is very important to us. Our local leadership has been made aware of your review and will be looking into the matter.
So far everything is going well the staff is friendly and professional!
Response from the owner · 4 months ago
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
I had a very good session with Steven for my evaluation. Started my program with Joey which was just as productive.. I am looking forward to my next visit.
Response from the owner · 7 months ago
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
They don’t answer the phone despite me calling all day throughout their hours of operation. Dont rely on this place if you need to get a physical for employement..
Response from the owner · 7 months ago
Hello. We’re sorry to learn of your experience and would like the opportunity to speak with you about your feedback, which is very important to us. Our local leadership has been made aware of your review and will be looking into the matter to help us improve for the future.
