NovaCare Rehabilitation in partnership with OhioHealth - Reynoldsburg
Physical therapy clinic · Reynoldsburg, OH · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%98+27.7Replies to reviews 8%71+5.8Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 53%
4.9★★★★★68 Google reviews · 24 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
NovaCare Rehabilitation in partnership with OhioHealth - Reynoldsburg at a glance
Google reviewers rate this physical therapy clinic 4.9 out of 5 based on 68 reviews, noting that the owner responded to 72% of comments. Patients frequently describe the staff as professional, knowledgeable, and attentive, highlighting effective communication regarding treatment plans and specific exercises for pain management, mobility, and strength. The facility is often characterized as clean, welcoming, and supportive, with many individuals reporting improved outcomes and comfort during their rehabilitation sessions. No recurring criticisms or patterns of dissatisfaction are evident in the provided excerpts.
Google rating: 4.9 out of 5 from 68 reviews (93% five-star).
Reviews on this page: 68 Google reviews (42 with written comments, 2 with photos).
Owner responses: the business replied to 72% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NovaCare Rehabilitation in partnership with OhioHealth - Reynoldsburg: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NovaCare Rehabilitation in partnership with OhioHealth - Reynoldsburg: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NovaCare Rehabilitation in partnership with OhioHealth - Reynoldsburg: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NovaCare Rehabilitation in partnership with OhioHealth - Reynoldsburg: 71/100 on this factor. Category median: 74.B
71
Bar = this company · dark tick = category median.
Star ratings
68 Google reviews we collected
4.9of 5
5 stars6393%
4 stars57%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
100%praise
Praise41100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2459%
Would recommend717%
Quality & results512%
Communication37%
Speed & response12%
Honesty & trust12%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Staff is kind and attentive and the strengthening and stretching exercises are beneficial.”
“I would definitely recommend NovaCare to anyone looking for a team that truly cares about helping you reach your goals!”
“All I can say that great job and great show me that you will come and the experience they have and great job they give me during the treatment I have”
“…m the welcome I received as I enter Nova Care and then there was Will explained the what why and how the improvement that was going to take place in…”
“His treatment plan was beneficial and I quickly noticed the results and my pain decreased and my overall health improved.”
“The staff genuinely listens and takes the time to focus on the specific issues I’m having.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PRINCESS1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I accompany my 90-year old Mother to her appointments. (Reynoldsburg)
The Staff is kind and attentive and the strengthening and stretching exercises are beneficial.
CityGirl2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience with NovaCare. The staff genuinely listens and takes the time to focus on the specific issues I’m having. I appreciate that they don’t just treat the symptoms they work with me to improve my overall strength, mobility, and progress. Everyone has been supportive, encouraging, and committed to helping…
Eric5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Patient Centered care.
Professionally inclusive and skillful Staffs
Very welcoming and friendly.
Keep up the great work.
MauriceLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Brian was very good in performing his job. Professional, knowledgeable and pleasant person to deal with. Enjoyed my visit!!
khalil2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
All I can say that great job and great show me that you will come and the experience they have and great job they give me during the treatment I have
Misti7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The welcome is warm and inviting. They make not being perfect, perfect. The encouragement is always there. They send you home with homework, because They want to see progress within your rehab always.
I accompany my 90-year old Mother to her appointments. (Reynoldsburg)
The Staff is kind and attentive and the strengthening and stretching exercises are beneficial.
Response from the owner · a day ago
We really appreciate your feedback. Our patient-therapist relationships are built on compassion, trust, superior service, and dedication to excellence. We'll gladly share your feedback with our team and see that they are recognized.
Charles Colvin1 reviewiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
It's always exciting to read such wonderful feedback. We love to hear that we are upholding our commitment to excellence. Thank you for entrusting us with your care, and remember, we're always here for you.
roy h4 reviewsiTotal number of Google reviews roy has written across all businesses on Google Maps, not just this one.
Everyone was nice. I feel it has helped to walk much better. Thank you.
Response from the owner · a month ago
Our team always strives to offer the best service and we're glad to know we were a part of your recovery process. We appreciate the review and we wish you a speedy recovery!
CityGirl Jones2 reviewsiTotal number of Google reviews CityGirl has written across all businesses on Google Maps, not just this one.
Great experience with NovaCare. The staff genuinely listens and takes the time to focus on the specific issues I’m having. I appreciate that they don’t just treat the symptoms they work with me to improve my overall strength, mobility, and progress. Everyone has been supportive, encouraging, and committed to helping me get better. I’m grateful for the care and attention they’ve given me throughout the process. I would definitely recommend NovaCare to anyone looking for a team that truly cares about helping you reach your goals!
Response from the owner · a month ago
Thank you for your great review. We love to read about our team's compassionate and quality care. They will really appreciate your fantastic feedback! We're always here to get you on the right track to healing!
William Delarosa1 reviewiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Our team always strives to offer the best service and we're glad to know we were a part of your recovery process. We appreciate the review and we wish you a speedy recovery!
Salema KemokaiLocal Guide · 11 reviewsiTotal number of Google reviews Salema has written across all businesses on Google Maps, not just this one.
Patient Centered care.
Professionally inclusive and skillful Staffs
Very welcoming and friendly.
Keep up the great work.
Response from the owner · a year ago
Our team always strives to offer the best service and we're glad to know we were a part of your recovery process. We appreciate the review and we wish you a speedy recovery!
Maurice GoverLocal Guide · 13 reviewsiTotal number of Google reviews Maurice has written across all businesses on Google Maps, not just this one.
Brian was very good in performing his job. Professional, knowledgeable and pleasant person to deal with. Enjoyed my visit!!
Response from the owner · a year ago
Thank you for your great feedback. Our goal is to use our clinical knowledge and expertise to guide you on your path to recovery. We're glad to hear that you're satisfied with our service and appreciate you entrusting us with your care.
khalil a2 reviewsiTotal number of Google reviews khalil has written across all businesses on Google Maps, not just this one.
The welcome is warm and inviting. They make not being perfect, perfect. The encouragement is always there. They send you home with homework, because They want to see progress within your rehab always.
Response from the owner · a year ago
We appreciate your review. Recovery is not always easy, but that's where we come in. Our team strives to make everyone feel at home and comfortable. Thank you for placing your trust in us; it was a special privilege to be part of your healing journey.
