Analyzing 6,743,2086.7M ReviewsFor 19,03419K Experts

Experts Reviews · Company report
Novato Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty83−1.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Novato Auto Service

Novato, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.9★ from 256 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Novato Auto Service is better than 95% of tire shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Novato Auto Service is better than 96% of tire shops.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Novato Auto Service is better than 83% of tire shops.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Novato Auto Service is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Novato Auto Service is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Novato Auto Service is better than 73% of tire shops.B
73

Reviews for your job

Customers hired Novato Auto Service for 8 kinds of job.

Novato Auto Service for a/c installation & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C installation & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7

All 8 Google reviews tagged “A/C installation & repair”

Molly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I am clueless about fixing all things car related. Scott, his wife, his son and crew always give me the “real” information that I need to keep my truck running smoothly at all times. The price is very reasonable. They are wonderful! This car has to last. Currently on 169,999 miles.

Reasonable priceAuto body & trim repairElectrical repairGeneral repairs & maintenance
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, exceptional kindness. Prompt response. I highly recommend it for any auto repair!

Customer photo from Kevin's review
A/C installation & repairAuto tire replacementBody & Trim
RandyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, diagnosed an electronic issue two other garages could not. Trusted their service so much had them fix several other issues. Great, honest, service. Definitely recommend.

A/C installation & repairAir conditioningElectrical
Leo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Scott and his team are honest, smart, and will let you know what, exactly, needs to be done. I keep going back when needed.

A/C installation & repairAuto A/C rechargeAuto brake repair
Jay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took my RV here for an overall mechanical inspection and had a tune-up, fluids changed, filters changed, cleaning of A/C mechanicals, new brakes. All done quickly and for very reasonable rates. Great communication.

A/C installation & repairAuto brake repairAuto maintenance
Barbara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

5/4/21: additional car repairs were needed on my car. Scott made all the necessary repairs. Great service, pricing and mechanic! I trust him with all the repairs on my car. My car's A/C wasn't cooling. Scott refilled the "freon?" again. This has happened before. Scott did a thorough test to try and find the…

A/C installation & repairAuto battery replacementAir conditioning
Lorraine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C installation & repair
Paul5 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir conditioningGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 56%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change34—
General repairs & maintenance27—
Brakes27—
Auto maintenance19—
Vehicle Inspection17—
Auto engine diagnostic15—
Electrical repair12—
Wheel alignment10—

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