Google reviews for NOVUS Glass of Southeast Shreveport average 4.8 out of 5 stars from 188 ratings, with the owner responding to 99 percent of feedback. Customers frequently praise the shop for quick turnaround times, friendly staff, and assistance with insurance claims during windshield repairs and window tinting. However, a minority of low-star reviews cite recurring issues with incomplete tint jobs, scheduling delays, and unresolved communication problems regarding product defects or quotes.
Google rating: 4.8 out of 5 from 188 reviews (92% five-star).
Reviews on this page: 188 Google reviews (150 with written comments, 8 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 23, 2026.
Service: Window Tinting Service serving Shreveport, Louisiana.
Data from Google, last updated November 1, 2026.
Star ratings
188 Google reviews we collected
4.8of 5
5 stars17392%
4 stars63%
3 stars21%
2 stars21%
1 star53%
Praise vs complaints
Phrases our text analysis found in 150 written reviews
98%praise
Praise22698%
Complaints52%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6930%
Speed & response5624%
Quality & results4118%
Would recommend3214%
Price & value219%
Communication83%
Honesty & trust42%
What customers talk about
We read 150 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The best, Mr Tim was very helpful and number 1 recommended for your glass repair.”
“Tim always goes above and beyond for his customers and gets you taken care of as fast as he can.”
“Great service, quick and convenient location too---thanks Novus and to your great team!”
“Very helpful and quick Would recommend Novus for window tinting”
“For this reason, I will not return or recommend them.”
“They answered all my questions over the phone and I was able to book an appointment and got in and out in a reasonable time.”
“Tim was very respectful and listened to our concerns and went above and beyond what he needed too.”
“It’s hard to find reliable service like this, so I really appreciated the professionalism.”
People customers mention
Tim9 reviews
Josh4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Tim always goes above and beyond for his customers and gets you taken care of as fast as he can. This is my third windshield from him (on different vehicles) and I have never had an issue.
Price assessment: Not sure
Services: Auto windshield repair
Response from the owner · 4 days ago
Thank you, John! We truly appreciate your continued trust in the team. We're glad you've consistently had a great experience with us!
C
Calia Russell1 reviewiTotal number of Google reviews Calia has written across all businesses on Google Maps, not just this one.
Exceptional work! Windshield repair/replacement is the best in town! I only let them tint my personal vehicles as well as every one of my client’s.
Response from the owner · 3 weeks ago
Thank you, Jason! We're honored by your trust and appreciate your continued support. We're glad you've consistently had great experiences with both our glass and tint services.
W
Weekend Wrench1 reviewiTotal number of Google reviews Weekend has written across all businesses on Google Maps, not just this one.
