NRH Rehabilitation Network at K Street at a glance
Reviewers consistently praise the physical therapists for their knowledge, compassion, and effectiveness in treating various injuries and post-surgical issues. However, a recurring criticism involves front desk staff being perceived as rude, unprofessional, or unhelpful during scheduling and check-in. Some low-star reviews also cite difficulties reaching the clinic by phone and isolated incidents of patient property mishandling, contrasting with the generally positive views of clinical care.
Google rating: 4.9 out of 5 from 276 reviews (93% five-star).
Reviews on this page: 276 Google reviews (214 with written comments, 2 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: November 2, 2026.
Service: Occupational Therapy Clinic serving Washington, District of Columbia.
Data from Google, last updated November 13, 2026.
Star ratings
276 Google reviews we collected
4.9of 5
5 stars25793%
4 stars93%
3 stars41%
2 stars10%
1 star52%
Praise vs complaints
Phrases our text analysis found in 214 written reviews
94%praise
Praise26394%
Complaints166%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13448%
Would recommend5821%
Quality & results3412%
Communication3312%
Honesty & trust93%
Speed & response83%
Price & value31%
What customers talk about
We read 214 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It’s really nice I love it here this can be my home and my favorite place to be”
“I walked 40 minutes to my appointment, and when I arrived, the woman who was still working there was so incredibly rude.”
“I highly recommend the NRH Rehabilitation office eat K street.”
“They are truly a superior rehab center and I can't recommend them enough.”
“Audrey my PT did an excellent job on my knee and left foot, she took the time evaluating, discussing the best exercises, took notes on what I say, and…”
“The management is awful and the team is a scam and so unprofessional.”
“These folks are easy to work with, personable, professional, and very knowledgeable.”
“They make scheduling, billing, and insurance questions easy, and they manage to greet every patient with genuine warmth.”
“These people are liars!”
“They are busy, but the office staff work you in quickly.”
“My most recent experience has been wonderful - Natalia is careful and reasonable and just so knowledgeable.”
People customers mention
Meredith21 reviews
Rogers15 reviews
Vuong8 reviews
Tran8 reviews
Kyle8 reviews
Stephanie8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I really like my provider here, Meredith, but today I have been calling to see if I still had an appointment. All the power on K Street is down, so it was impossible to get a hold of them. I walked 40 minutes to my appointment, and when I arrived, the woman who was still working there was so incredibly rude. I totally understand that this is out of their control (Although I feel like there should be a way to alert patients in emergency situation) But the fact that the woman was so rude and not even apologetic was pretty shocking. She treated me like I was an absolute idiot for wondering if my appointment was still on or not.
Response from the owner · a week ago
We’re very sorry to hear about your experience, Desiree. We appreciate you taking the time to share your concerns and have shared your feedback with our team. We would welcome the opportunity to learn more about your experience and address any concerns you may have. If you’re willing, please complete our secure online feedback form: MedStarHealth.org/Feedback. We hope to connect with you soon. – MedStar Health Community Manager
Priscilla GaryLocal Guide · 30 reviewsiTotal number of Google reviews Priscilla has written across all businesses on Google Maps, not just this one.
Audrey my PT did an excellent job on my knee and left foot, she took the time evaluating, discussing the best exercises, took notes on what I say, and feedback on what to do'/don't. Some improvements and continuing independently with the exercises plus the gym. Two thumbs up.
Response from the owner · a month ago
Thank you for your positive rating, Priscilla! We appreciate you choosing MedStar Health and taking the time to share your feedback. – MedStar Health Community Manager
Yolanda Howard Rector1 reviewiTotal number of Google reviews Yolanda has written across all businesses on Google Maps, not just this one.
It’s really nice I love it here this can be my home and my favorite place to be
Response from the owner · a month ago
Thank you so much for your kind words, Yolanda. We're glad to hear that you feel at home with us. Thank you for choosing MedStar Health! - MedStar Health Community Manager
Noelle Carter3 reviewsiTotal number of Google reviews Noelle has written across all businesses on Google Maps, not just this one.
Looks like my review was removed so adding another one. Since June, I have submitted multiple online appointment requests, called to schedule an appointment, and the one and only time someone answered at 3pm on a weekday I was 1) rudely told that it didn't matter that I was a Medstar patient because they are not Medstar, only affiliated and this person complained that everyone says this (guess it must be confusing to many because it's listed on Medstar's website!). 2) told the person who schedules was out for the day- at 3pm? I gave my cell, it's now been 2 weeks and I have yet to receive a call back. The "owner" or Medstar community manager commented on my past post asking me to fill out a Medstar review form- which is hilarious given how emphatically the receptionist told me they are not Medstar- which I did and it resulted in nothing. I will keep trying because this location is most convenient to me, and the pelvic floor therapist was referred to me by a friend. Confident in giving them 1 star given the extreme unprofessionalism from 2+ months difficulty to schedule an appointment.
Response from the owner · 2 months ago
Noelle, we’re sorry to hear about your experience and the challenges you faced. We would appreciate the opportunity to have a member of our team connect with you directly to review and address your concerns. Please share your contact information through our secure online feedback form: MedStarHealth.org/Feedback. We look forward to speaking with you. – MedStar Health Community Manager
Jeffrey Jorge Cohen2 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
My therapist Natalia Engel is excellent and very focused on my exercises and therapy for my swollen Achilles tendon. I highly recommend the NRH Rehabilitation office eat K street.
Response from the owner · 2 months ago
We are committed to delivering the highest quality care and service, and love to hear about these positive experiences! Thanks for sharing this feedback with us, Jeffrey, and for choosing MedStar Health! – MedStar Health Community Manager
Jean Hughes7 reviewsiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
I have been going to NRH off and on for years for various issues. I have never had a bad experience - the physical therapists are all kind and competent, which is a great combination. My most recent experience has been wonderful - Natalia is careful and reasonable and just so knowledgeable. I highly recommend her and NRH in general.
Response from the owner · 3 months ago
Thank you so much for your kind words, Jean. We're glad to hear about your positive experiences over the years. It's wonderful to know that Natalia and our team have made such an impact on your care. We appreciate your recommendation and look forward to continuing to support your health journey! - MedStar Health Community Manager
JC Cannon11 reviewsiTotal number of Google reviews JC has written across all businesses on Google Maps, not just this one.
I had bad sciatica to the point that I couldn't sit up and had severe pain tying my shoes or walking more than a block.
After a few sessions with Audrey Shannon, I felt good again. She is amazing!
The entire team is wonderful 👏🏽
JC
Response from the owner · 6 months ago
Thank you for your 5-star review and feedback, JC. We’re thrilled to hear that you’re feeling great again and that you had a positive experience with us thanks to Audrey. We’re glad we could be here for you when you needed us. Thank you for your trust and for choosing MedStar Health! – MedStar Health Community Manager
Shane Cagney13 reviewsiTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
Friendly staff Excellent care Whole experience is first class.
Response from the owner · 4 months ago
We are committed to delivering the highest quality care and service, and love to hear about these positive experiences! Thanks for sharing this feedback with us, Shane, and for choosing MedStar Health! – MedStar Health Community Manager
Angela Goree9 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Tech ate my food when I asked her to refrigerate it. $20 worth of food that I never even get a chance to eat! Smh. This place is horrible. Stealing from patients!
Response from the owner · 4 months ago
Angela, we take your concerns very seriously, and will share them with our leadership team. We'd like to speak to you directly to review your concerns in greater detail. If you're willing, please fill out our secure online feedback form: MedStarHealth.org/Feedback. We hope to speak with you soon. – MedStar Health Community Manager
Amy Hubbard5 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
These folks are easy to work with, personable, professional, and very knowledgeable. I worked with Madison Morgan on getting back the use of my hand after my wrist was broken and I recommend her highly!
Response from the owner · 5 months ago
Thank you for your review and recommendation, Amy. We’re thrilled to hear that you had a positive experience with us thanks to our team. We’re glad we could be here for you when you needed us and look forward to serving you in the future. Thank you for your trust and for choosing MedStar Health! – MedStar Health Community Manager
