Google reviewers rate NYC Extermination five stars based on 221 reviews, noting the owner replies to 98% of feedback. Customers frequently praise the punctuality and communication of phone staff and technicians, who handle mice, roaches, ants, and wildlife removal using sealing, heat, and chemical treatments. Positive feedback highlights thorough exclusion work, professional demeanor, and fair pricing for both one-time services and monthly plans. However, low-star reviews indicate occasional failures to schedule promised follow-up appointments and complaints about strong chemical odors left after treatment.
Google rating: 5.0 out of 5 from 221 reviews (99% five-star).
Reviews on this page: 221 Google reviews (197 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 10, 2026.
Service: Wildlife serving New York, New York.
Data from Google, last updated November 10, 2026.
Star ratings
221 Google reviews we collected
5.0of 5
5 stars21999%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 197 written reviews
99%praise
Praise28299%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend7024%
Quality & results6322%
Staff & attitude5921%
Speed & response5620%
Communication228%
Price & value114%
Honesty & trust52%
What customers talk about
We read 197 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These guys are true professionals and I couldn’t recommend them more highly.”
“I do not recommend them!”
“My shareholders have told me that they appreciate his attention to detail.”
“My building has a terrible mouse problem.”
“Jose was very kind caring and did everything needed to get rid of these critters.”
“Awesome quick service no called three other companies couldn’t get to me.”
“I explained the problem we were dealing with in our kitchen.”
“They arrived on time, completed the work as promised, and the price was fair.”
“These are top-notch professionals and nice people who are efficient and honest.”
People customers mention
Jose33 reviews
Grace8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
José has been servicing my building for the past 4+ years. He takes his time when entering apartments. My shareholders have told me that they appreciate his attention to detail. I would recommend Thai company to anyone who ask.
Price assessment: Great price
Services: Rodent extermination, General pest inspection, Cockroach extermination
Pest type: Rodents, Cockroaches
R
REGINA OULocal Guide · 69 reviewsiTotal number of Google reviews REGINA has written across all businesses on Google Maps, not just this one.
A building has an external they sent around regularly for a mouse problem I had in my apartment. They were not doing the job. I called NYC extermination and they sent Jose to do exclusion. They use the razor sharp steel wool that said will keep all the mice out. It’s now been three weeks since they’ve been here, and I have not seen one mouse yet. Highly recommended. Thank you very much for the great service.
Services: Rodent extermination
Response from the owner · 20 hours ago
Thank you for leaving the Five Star review I’m glad we were able to be able to help you out and keep the Pest out of your apartment.
J
Jackie3 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Oh my God, you wanna freak me out I have a mouse in my apartment and I will scream like a little girl. My building sent NYC extermination to take care of the problems. Jose was very kind caring and did everything needed to get rid of these critters. If you ever have an issue like this, you have to call them. Five stars is a must.
Response from the owner · 3 weeks ago
Thank you for your wonderful feedback. We’re pleased that Jose provided attentive, thorough service and fully resolved the mouse issue. We appreciate your recommendation and are always available should you need us in the future.
E
Emmanuel Jean2 reviewsiTotal number of Google reviews Emmanuel has written across all businesses on Google Maps, not just this one.
It was just like on tv with a wild dog. I had a raccoon in my garage and called NTC Extermknatuin to remove it. Jose came and used a catch pole. That's a polemwith cable loop on the end. Je reached at it and shared him. Lifting him into a cage. It was a pleasure watching a pro at work. Highly recommended.
Response from the owner · 3 weeks ago
Thank you for the great review! Raccoon in the garage is no small job, and Jose handled it like the pro he is. Glad you got a front-row seat. We appreciate the recommendation, and we’re here whenever you need us.
NYC Extermination
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Shimun Ilyayev11 reviewsiTotal number of Google reviews Shimun has written across all businesses on Google Maps, not just this one.
When birds broke into my home through an outdoor vent I wasn't sure what to do. These guys were swift with finding the issue, ridding my space of the nesting that was built by the birds, and ensuring that they could not regain access. Jose was timely, knowledgeable, and willing to get the job done. He was also professional, and made me feel at ease from start to finish. I would definitely recommend.
Price assessment: Reasonable price
Price: $200+
Services: General wildlife removal
Response from the owner · 3 weeks ago
Thank you for taking the time to share your experience. We’re pleased that Jose was able to quickly identify the entry point, clear the nesting, and secure the vent to prevent future access. Putting you at ease throughout the process was our goal, and we appreciate your recommendation. Please don’t hesitate to reach out if you need us in the future.
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Amanda DeZulovich3 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
So far working with NYC extermination has been a great experience. Jose was very knowledgeable and cared about the work he was doing. He came in and filled in all the gaps in my apartment and sealed off any entry points for pests. He will be coming back shortly for the actual extermination service but even sealing the place has provided me with some peace of mind. He’s been great to work with!
Price assessment: Reasonable price
Price: $200+
Services: General pest inspection
Response from the owner · 5 months ago
Thank you so much for this wonderful review it truly means the world to us! We are so grateful for your trust in NYC Extermination and are thrilled to hear that Jose has already been able to bring you some peace of mind. He is an incredibly dedicated professional who genuinely cares about every customer he serves, and your kind words are a true reflection of that.
We look forward to completing the job and making sure your home is fully protected. Thank you again for giving us the opportunity to serve you we do not take that lightly!
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Abdoul karim Kone1 reviewiTotal number of Google reviews Abdoul has written across all businesses on Google Maps, not just this one.
I am so thankful I found NYC extermination through a Google search. From the very first phone call, Grace was incredibly kind, calming, and incredibly reassuring. I explained the problem we were dealing with in our kitchen. No matter what I tried I just couldn’t get rid of them.
Jose arrived right on time and immediately put me at ease. Explain that this is the time of year when ants are swarming, I reassure me that the problem could be handled carefully please traps throughout my kitchen cabinets and floors, they went outside and treated around the house to target the nest directly.
It is now been four days since the service, and I haven’t seen any ad in the last two days. I truly appreciate the kindness from everyone and NYC extermination well deserved. Five stars!
Response from the owner · 5 months ago
Thank you so much for this heartfelt five-star review! We are so glad you found us and that your experience from start to finish exceeded your expectations. We will absolutely pass along your wonderful words to Grace and Jose they are true assets to our team and take great pride in making every customer feel at ease from the very first interaction.
We are delighted to hear that the treatment has been effective and that you are already seeing results. Please don't hesitate to reach out if you ever need us again we are always here to help!
