Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts
Customers frequently praise the shop for professional service, clear communication, and fair pricing, particularly for European vehicles. Recurring themes include punctual appointments, thorough diagnostics, and the provision of loaner cars during repairs. However, some low-star reviews highlight issues with unexpected price quotes, billing discrepancies, and difficulties retrieving personal items from vehicles, alongside complaints about limited service availability for non-European cars.
Data from Google, last updated November 11, 2026.
586 Google reviews we collected
Phrases our text analysis found in 367 written reviews
How often each topic comes up in the written reviews
We read 367 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly and personable service, great team all around.”
“A coworker overheard the conversation and rudely butted in, I politely requested he not interfere as he wasn’t informed on my situation.”
“Excellent service for my Volvo C70 by highly qualified technicians who are experienced, qualified, and familiar with my unique vehicle.”
“My experience at O’Rielly Motor Cars was truly terrible.”
“…ad a complex issue and they fixed my vehicle in a timely manner for a fair price, i was declined shuttle service(11min drive) and not offered a loaner…”
“Totally over priced labor costs”
“…mer with a VW that had a complex issue and they fixed my vehicle in a timely manner for a fair price, i was declined shuttle service(11min drive) and…”
“Clear explanations and even hand washed my car at the end!”
“They provide a professional service and communicate everything up front and clearly.”
“Finally, I requested his name and he refused to provide it… this alone is a very shady practice and horrible customer service.”
“Would recommend to anyone who asks, and those fortunate enough to get in my car have inquired.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 586 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Personable! Professional!! Perfect!!!
Hi Beth, thank you for the wonderful feedback and kind words. We’re glad the experience stood out as personable and professional, and we appreciate you choosing us.
The only auto shop I trust to work on my car. Friendly and personable service, great team all around.
Hi Peter, thanks for sharing this wonderful feedback with us. We’re glad you trust GreatWater Garages for your auto repair near me needs and appreciate your kind words about our friendly team.
Great Service Team ... Anthony, Jeanne and Stephen. Courteous, polite and helpful. Professional and customer oriented.
Hi Monica, thanks for sharing this kind feedback about the team. Anthony, Jeanne, and Stephen are glad to know their courteous, professional service made a great impression.
Trusted & Lovely Care for my TINKRBL 💛
Hi Robert, thank you for the wonderful feedback and for trusting us with your TINKRBL 💛 We’re so glad you felt the care was lovely, and we appreciate the chance to help; looking forward to seeing you again at O'Reilly Motor Cars.
Always going to the maximum help to find an answer.
Hi Sally, we really appreciate your kind words and trust in O'Reilly Motor Cars. It means a lot to know our team goes the extra mile to help find answers, and we look forward to assisting you again.
Very professional, I would definitely use this shop in the future..
Hi Jeff, Thank you for the kind words and for choosing O'Reilly Motor Cars; we’re glad our professionalism stood out. We look forward to helping you again in the future and appreciate your trust in us.
Everybody who works here is awesome! And the work is high quality!
Hi Lys, thank you for the wonderful feedback and for trusting O'Reilly Motor Cars. We’re glad you had a great experience and appreciate your kind words about our team and quality work—we look forward to helping again!
They do a great job servicing my car.
Hi Jason, thanks for sharing your kind feedback and for trusting us with your car. We’re glad O'Reilly Motor Cars could provide great service, and we look forward to helping you again.
Great service. Professional and courteous! I wish I had found them sooner, it was my first visit and look forward to many more.
Hi Donna, thank you for the wonderful feedback and for choosing O'Reilly Motor Cars on your first visit. We’re glad you had a great experience with our professional, courteous service, and we look forward to seeing you again soon.
Went out of their way to fit me in short notice to service my car when i missed my scheduled appointment time.
Hi Dave, Thanks for sharing this—our team is glad we could fit you in and help get your car serviced. We appreciate your trust in O'Reilly Motor Cars and look forward to seeing you again.
Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts