Google reviewers rate O2 Fitness 4.7 out of 5 based on 738 reviews, noting that the owner responds to 97% of feedback. Positive comments frequently highlight friendly staff, helpful tours, and comfortable facilities, while long-time members appreciate the consistent service. However, recurring criticisms involve prolonged maintenance issues with broken bathrooms, HVAC systems, and equipment, alongside complaints regarding uncommunicated price increases and billing disputes.
Google rating: 4.7 out of 5 from 738 reviews (90% five-star).
Reviews on this page: 738 Google reviews (511 with written comments, 10 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 18, 2026.
Service: Gym serving Raleigh, North Carolina.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.7
★★★★★
738 reviews on Google
5★662
4★23
3★14
2★13
1★26
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 511 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly atmosphere always brings me back to this gym.”
“Several machines do not work, and a female staff member named Renee was very rude when we arrived and throughout the gym tour.”
“You will achieve your fitness goals - highly recommend!”
“Because of this experience, I definitely do not recommend this gym at all.”
“He is patient with my many questions and thoroughly explains each exercise and how the muscles respond in the areas I’m wanting to target.”
“Its been over a year and still no urinals, two of three toilets not working, and (most recent) no water fountains.”
“I don't usually enjoy working out, and sometimes I still don't, but Renee makes it so fun that it's worth it!”
“O2 is extremely overpriced with zero amenities.”
“He answered all our questions thoroughly and was very helpful.”
“…ip, I am disappointed not just by the changes themselves, but by the lack of communication and the way these changes were handled with a long-term mem…”
“She teaches Sunday Body Balance classes immediately following Body Combat classes, which are held in the same room.”
“I have been so please with Drew my trainer, who honestly deserves kudos for dealing with my “ challenges”.”
People customers mention
Katie26 reviews
Ridge21 reviews
Ray16 reviews
Renee9 reviews
Neuse9 reviews
Julian8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Mike M10 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Its been over a year and still no urinals, two of three toilets not working, and (most recent) no water fountains. The staff is still great, but the gym seems to be going in a bad direction.
Response from the owner · a year ago
Hi Mike, thanks for your feedback. We’re glad you enjoy your visits and apologize for the restroom issues. We're actively working to ensure everything is running smoothly. Your experience matters, and we will continue to strive to provide the best club possible for your fitness needs!
Linda Medina4 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
I’ve been coming here for years.
Matt at the front is great!
Response from the owner · a week ago
Thank you Linda for your review and such kind words! Matt is has been an exceptional addition to the team! We are so glad he is here with us! And we are glad you are with us too!
Mason McGlameryLocal Guide · 67 reviewsiTotal number of Google reviews Mason has written across all businesses on Google Maps, not just this one.
Updating my review because I wasn’t able to find my original review. Terrible faculties since you aren’t guaranteed a working bathroom half the team or working hvac and even shadier contracts. I ended my contract and still confirm to find charges to my credit card. I’m sure in a few weeks when their team decides to respond they will have an excuse for why their charge is justified months after the contract is ended based on some odd loop hole in the contract. Lame.
Response from the owner · a month ago
Hey Mason! We are sorry you had such a rough experience!
The bathrooms have been down for some time now, but thankfully we are in the final stage of the contract negotiation, and then it is work, baby, work! As for the HVAC, we are also heading into the final rounds of contracts as well. We are also frustrated it has taken longer than we would have liked; there are multiple businesses we have to coordinate with to complete these repairs, and each step is unfortunately necessary. We are very excited to be one final step away from the plumbing repairs, and the HVAC repair is right behind!
We definitely do not want to deceive anyone with shady contracts; we know that can damage a gym's reputation and drive members away! Our options are Month-to-Month No-Contract, Yearly Contract, and Two-Year Contract. You might have selected your Yearly Contract to get the discount on the activation fee at the time. To cancel either of our contracts (Yearly or Two-Year), it takes either a major medical event or moving 30 miles away from an O2 facility, and freezing those contracts adds the extra months to the end of the contract. Our Month-to-Month No-Contract option is easier to freeze or cancel, only need to fill out the freeze or cancel link on the Contact Us page 15 days before the date of cancelation, and the Contact Us link is found at the bottom of our O2 website.
I know this answer won't fix your experience, and I am sorry it was tough. Come back in later this year, or even next year, and we will have a much better experience ready for you! Have a great day, and keep training! We wish you strength on your journey forward!
Anthony GonzalezLocal Guide · 19 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
For over a year and a half, management has been telling us that they're "looking into" the HVAC and plumbing issues. The group fitness room STILL doesn't have AC. Men get to use the outdoor portal potty.
They could get more fans or a portable AC unit, but they don't care about their members. The instructors are great although many left to teach elsewhere. It's a shame.
Response from the owner · a month ago
Hey Mariora! Sounds like you are as frustrated as we are! It has taken a bit to get the multiple business units in coordination with the project, and the property manager changed ownership in the last year and that restarted the whole process >.< It has not been pleasant! Thank you for sticking with us during these tough times! I can confirm that the plumbing issue is in the final contract stages and work will begin expeditiously! AC units are also undergoing late-stage contract negotiations, and we expect that project move along in a timely manner as well. Thank you so much for your patience while we worked on this in the background! We love our instructors too!! Our great staff is what makes O2 breathe!
Craig KincaidLocal Guide · 20 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
I’ve been going to O2 daily for over a decade. Have seen more management and staff changes than I could begin to count. Just want to say Ann Carroll and Austin Cherbonneau at North Ridge are “the best”.
Response from the owner · a month ago
Hey Craig! Thank you so much for taking the time to share your feedback and thank you for over 10 years of membership!! Ann and Auston have been wonderful, we are thankful both of them are a part of our team. We appreciate the praise from a legend like yourself!
Alan Q6 reviewsiTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Thank you to Austin for assisting me and giving me the tour around the gym
Response from the owner · 2 months ago
Alan! Thank you for the review and for your shout out! We are ecstatic that you are enjoying your time at the gym and found Auston to be so helpful! Our equipment is exceptional, and our staff is too! The front desk is here for you!
Yuniba YaguesLocal Guide · 27 reviewsiTotal number of Google reviews Yuniba has written across all businesses on Google Maps, not just this one.
Audio in the workout classes is always going out and stopping the classes
ETA: they cancel classes and don't update schedule online, horrible gym
Response from the owner · 2 months ago
Thank you for your updated feedback, Yuniba! You will be happy to know we have resolved the music issue with our classes. Unfortunately, this week did get mixed with another location. We know people plan their workouts based on the schedule we provide online and we take it seriously. Our new Group Fitness Director will resolve this soon and she will make sure it does not happen again! Best wishes, and thank you!
Alex Green3 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Friendly atmosphere always brings me back to this gym. Especially Emily! I’m greeted with a smile and encouragement to work hard!
Response from the owner · 3 months ago
Hey Alex! Thank you so much for your kind words and your shout out!! Emily is amazing, a bright joy to be around, and we are so lucky to have her here! O2 strives to make these kinds of experiences happen, and we are blessed to have a team that continues to set their own standard and exceed expectations! We appreciate your support and we love that you love us!
MayaLocal Guide · 27 reviewsiTotal number of Google reviews Maya has written across all businesses on Google Maps, not just this one.
2026 July Update: AC is still broken. Close to 80 degrees in cardio area. Main studio is also not having adequate AC. All the other O2 locations are very far from me and I still try to go wake forest and cary when I can't stand the heat and humidity any longer. People are forced to rely on portable fans which will make your eyes dry and itchy. It's a sad situation. As far as I know, the general manager has been trying his best to address this issue, however, the landlord of the building has not been cooperative in making those repairs. This issue has been going on for over 2 years now.
2025 November Update: Please fix the AC or open the doors. It's humid, over 70 degrees in the cardio area and we should not have to rely on couple of scattered fans that people keep moving around. Since you gave up on fixing plumbing, please just get us functioning AC system 🙏
2025 June Update: AC is broken again. The highest tolerable temperature in the gym should not exceed 68 F. It is 78 now and keeps getting hotter and more humid. Feels like it's 85. After all the plumbing issues and now AC issues again, this place is experiencing, I won't be surprised if it's going to shut down.
And if the owner wanted this gym to remain open, I would certainly hope to see AC repair companies fixing this integral and essential part of their business ASAP.
2024 Update: The thermostat now works and shows that its 77+ degrees in cardio area. 🤣 AC still doesn't work.
This gym smells bad and doesn't have air conditioning or air filtration. Go to other O2 locations, if you don't want to have a heat stroke.
Also, we have been promised that we will be getting a new water filtration system. Well, it's almost 4 months now and it still hasn't arrived. Basically, more deception.
Response from the owner · 3 months ago
Hello Maya! We appreciate your feedback! I know this has not been an ideal situation for you, nor for us, and we are working to address these issues permanently. We have engineered a partial solution for the main studio heat and continue to work for better solutions as we move forward. Thank you for your continued membership!
