Google reviewers rate Oak Hill Animal Hospital 4.5 out of 5 based on 494 reviews, highlighting compassionate veterinary care, friendly staff, and transparent pricing for services like euthanasia, vaccinations, and dental cleanings. Recurring themes include the clinic’s organization and the team’s willingness to explain procedures clearly. However, some customers criticize long wait times, restricted access to the waiting room, and inconsistent communication, with specific complaints about unprofessional front desk interactions and difficulty reaching the office by phone.
Google rating: 4.5 out of 5 from 494 reviews (78% five-star).
Reviews on this page: 494 Google reviews (293 with written comments, 13 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 16, 2026.
Service: Veterinary Surgeon serving Montgomery, West Virginia.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.5
★★★★★
494 reviews on Google
5★384
4★51
3★21
2★10
1★28
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 293 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is compassionate, professional, and takes the time to make you feel comfortable.”
“However, front office staff members were rude and dismissive!”
“Very excellent place refurb babies with excruciating illness reasonable prices really great care to get them well I have found and been to a lot of pl…”
“They will misdiagnosed, over charge, then get rude and say there's nothing they can do about it.”
“I could never do what they do, but I highly recommend this clinic for animal care.”
“I would recommend going to Fayette Vet instead.”
“Great service, friendly staff, and an all around great vet!”
“making you feel as if your a terrible person for not care for your own fur baby.”
“Upon coming in, they took us to a room immediately, explained every aspect of the procedure, provided exceptional comfort, and went above and beyond t…”
“You can tell she has a genuine love for what she does.”
“I would not trust this place to perform surgery on my animals.”
“Not pushy with optional shots and explain what is going on.”
“There is ZERO communication with this veterinary office, absolutely ZERO.”
People customers mention
Bostic6 reviews
Vets4 reviews
Osborne4 reviews
Parvo3 reviews
Beckley3 reviews
Vet3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
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Haley Gayle1 reviewiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Dr. Bostic is a wonderful vet who truly cares about her patients and their owners. She is compassionate, professional, and takes the time to make you feel comfortable. Makayla is just as amazing and caring, she handled my puppy so well and noticed something was off about my puppy that i hadn’t got the chance to mention yet. You can tell she has a genuine love for what she does. So thankful for people like them who go above and beyond for our animals!
Price assessment: Reasonable price
Amy RainesLocal Guide · 645 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Had to take my dog in. She wasn't eating. Her kidneys were shutting down and pancreas. Im from out of state camping. Had to put her to sleep. Very nice staff. Long wait alot of people there.
Price assessment: Reasonable price
Services: Service not listed
Vanne Van DykeLocal Guide · 13 reviewsiTotal number of Google reviews Vanne has written across all businesses on Google Maps, not just this one.
There truly are no words to express how compassionate and caring Dr. Bostic and the staff are. We had to take our dog in on short notice, that was not even a patient there d/t my son just moving back to the area, to be put to rest yesterday. Upon coming in, they took us to a room immediately, explained every aspect of the procedure, provided exceptional comfort, and went above and beyond to make the process easier. I could never do what they do, but I highly recommend this clinic for animal care. I can only imagine the bond you would create if you took animals there regularly, but the treatment of a stranger as though they’ve taken care of you for years was more than I ever expected. The fact we had not used their services in years, only because I don’t have other animals needing care, was never taken into consideration nor were we made to feel as if Ivy was not important. Thank you again!!
David DoveLocal Guide · 76 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Kelly Murphy StaffordLocal Guide · 13 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
I took my beloved cat to have put to sleep due to a long illness. The staff was very compassionate and caring from start to finish. I send my deepest thank you to everyone
Damian H3 reviewsiTotal number of Google reviews Damian has written across all businesses on Google Maps, not just this one.
We live 30 minutes away and have a local vet just a few minutes away but always make the drive to Oak Hill to go here instead. The people here are exceptional. They are so sweet and act like they really do care. They can tell you the costs of everything up front (our vet absolutely refuses to even give an estimate of services), which helps when you are lower income. And the prices are actually really reasonable. And the fact that they will treat exotic pets sealed the deal for me. I started coming here when I owned rats a while back and now I see them for my dogs as well.
