May XoxoooLocal Guide · 559 reviewsTotal number of Google reviews May has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google😊😊 Having a blaassttt!!
Oak Tree Mountain
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%50+31.8Reliability 28%51+14.4Replies to reviews 8%2+0.2Momentum penalty84−1.6Experts Score= 45Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#62 of 65 tree removal servicesPosition by Experts Score among all companies we track in this category. · better than 5%
4.5 ★★★★★ 1,879 Google reviews · 24 photos
70%five-star reviews
4.44★last 12 monthsAverage stars on reviews from the last 12 months only.
9.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Oak Tree Mountain at a glance
Reviewers highlight the scenic mountain setting, free admission, and amenities like the large slide, petting zoo, and food options at Apple Annie's. Staff friendliness and reasonable pricing for activities are frequently noted positives. However, recurring criticisms include limited vendor availability, poor maintenance of facilities like the petting zoo, and specific complaints about the value and supervision of educational field trips.
- Google rating: 4.5 out of 5 from 1,879 reviews (70% five-star).
- Reviews on this page: 1,879 Google reviews (973 with written comments, 241 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 31, 2026.
- Service: Tree Removal Service serving Yucaipa, California.
Data from Google, last updated November 1, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oak Tree Mountain: 50/100 on this factor. Category median: 95.C
50
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oak Tree Mountain: 51/100 on this factor. Category median: 94.C
51
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oak Tree Mountain: 84/100 on this factor. Category median: 100.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oak Tree Mountain: 2/100 on this factor. Category median: 50.F
2
Bar = this company · dark tick = category median.
Star ratings
1,879 Google reviews we collected
- 5 stars1,32370%
- 4 stars35219%
- 3 stars1277%
- 2 stars292%
- 1 star483%
Praise vs complaints
Phrases our text analysis found in 973 written reviews
- Praise28183%
- Complaints5817%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude19457%
- Price & value5115%
- Would recommend4112%
- Quality & results299%
- Speed & response144%
- Honesty & trust62%
- Communication41%
What customers talk about
We read 973 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I don't think it's very wheelchair friendly since it's located on a steep hill.”
“However, they were SO unprofessional and the slide wasn't even working -- they needed a hose to wet the slide and the hose wouldn't turn on.”
“Has a country fair type of vibe but at a slower pace.”
“In my opinion this place was over priced and not worth the money.”
“I would definitely recommend Oak Tree Mountain and would love to come back again!”
“I'm sorry to say, you've lost a customer for life and will most definitely be sharing my experience with other homeschool communities.”
“We had a great experience at Oak Tree Mountain in Glen Oak, California!”
“The conveyer belt to bring the tubes back up was also not working, I guess they needed some key to get it turned on.”
“Bring patience, they are turning over tables as quickly as they can.”
“The service at the restaurant is really bad and rude and slow.”
“I will be honest and say that the fish and chips were not good at all, the Fish was dry and literally had no flavor.”
“Live singers are always nice to watch while enjoying some food, followed up by some axe therapy.”
“And they completely ignored me!”
People customers mention
- Annie 46 reviews
- Glen 32 reviews
- Apple 17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LoriLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
So much fun. We went to Holy Honey and a few of the other shops. And watched the peacocks 🦚
AaronLocal Guide · 126 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My Family loves this place absolutely worth checking out if you haven't yet 💯♥️☝️
MLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great time here today with our family. The overall environment is friendly and welcoming. It’s free to get in and you only have to pay for what you want to do. There is a lot of free activity’s. I think our kids favorite part was the HUGE slide. The beef brisket at the BBQ joint is mediocre at best but, you…
SamanthaLocal Guide · 110 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great place to take a family. Lots of fun activities at a reasonable price. Had a few places to eat like a Cafe, pizza place with a bar, hot dog place (don't get the pretzel) and BBQ. Kids had a blast. I don't think it's very wheelchair friendly since it's located on a steep hill.
ivone5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
It was a nice time, but unfortunately, our day took a turn. 💔 Within just 10 minutes, my car was broken into, and my school backpack, wallet, and my son’s tablet were stolen. Such a disappointing experience.
AbdullahLocal Guide · 247 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The mountain slide was very nice and my daughter loved it, but the apple pie was overrated. The overall atmosphere was so much fun.
Photos
Customer reviews
4.5 ★★★★★ 1,879 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Jose PilarLocal Guide · 131 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUn lugar formidable para la familia
- Visited on: Weekend
- Wait time: No wait
- Reservation recommended: No
- Visit duration: 2–3 hr
Roadtrip ManLocal Guide · 191 reviewsTotal number of Google reviews Roadtrip has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff were very nice.
Lori GeuyLocal Guide · 78 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo much fun. We went to Holy Honey and a few of the other shops. And watched the peacocks 🦚
- Visited on: Weekend
- Wait time: No wait
- Visit duration: 2–3 hr
manuel galindoLocal Guide · 25 reviewsTotal number of Google reviews manuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGet here early for large groups
- Visited on: Weekend
- Wait time: 30–60 min
- Reservation recommended: Not sure
- Visit duration: 2–3 hr
leon bolieu7 reviewsTotal number of Google reviews leon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe lost internet. We couldn't get directions home.
- Visited on: Weekday
Aaron DavisLocal Guide · 126 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy Family loves this place absolutely worth checking out if you haven't yet 💯♥️☝️
Roy WhiteLocal Guide · 137 reviewsTotal number of Google reviews Roy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful area but only 5 shops open, no activities.
- Visited on: Weekday
- Wait time: No wait
- Reservation recommended: No
- Visit duration: 0–2 hr
M PLocal Guide · 30 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had a great time here today with our family. The overall environment is friendly and welcoming. It’s free to get in and you only have to pay for what you want to do. There is a lot of free activity’s. I think our kids favorite part was the HUGE slide. The beef brisket at the BBQ joint is mediocre at best but, you guys still get a five star from us because you have an awesome facility! We will be back
Samantha McintoshLocal Guide · 110 reviewsTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place to take a family. Lots of fun activities at a reasonable price. Had a few places to eat like a Cafe, pizza place with a bar, hot dog place (don't get the pretzel) and BBQ. Kids had a blast. I don't think it's very wheelchair friendly since it's located on a steep hill.
- Visited on: Weekend
- Wait time: No wait
- Reservation recommended: No
- Visit duration: 2–3 hr
Business details
- Address: 38480 Oak Glen Rd, Oak Glen, CA 92399
- Phone: (909) 797-2311
- Website: oaktreemountain.com
- Service area: Yucaipa, CA