Dumpster rental service · Binghamton, NY · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%53+28.9Reliability 24%31+7.5Value 14%95+13.4Replies to reviews 7%85+6Craft & service penalty96−0.4Momentum penalty64−3.6Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 26 recycling servicesiPosition by Experts Score among all companies we track in this category. · better than 20%
4.6★★★★★29 Google reviews · 20 photos
90%five-star reviews
4.27★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Oaks Dumpster Rental for professional communication, timely deliveries, and competitive pricing compared to local competitors. Positive feedback highlights easy booking processes, careful handling of property, and responsive office staff who assist with size selection and scheduling. However, several low-star reviews criticize inconsistent delivery windows, where promised specific drop-off times were changed to broad estimates, and report difficulties obtaining refunds when deposits were paid for missed deliveries.
Google rating: 4.6 out of 5 from 29 reviews (90% five-star).
Reviews on this page: 29 Google reviews (26 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 18, 2026.
Service: Recycling Service serving Binghamton, New York.
Data from Google, last updated November 1, 2026.
Score profile vs other recycling services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Oaks Dumpster RentalRecycling Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oaks Dumpster Rental: 53/100 on this factor. Category median: 69.C
53
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oaks Dumpster Rental: 31/100 on this factor. Category median: 67.D
31
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oaks Dumpster Rental: 96/100 on this factor. Category median: 91.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oaks Dumpster Rental: 95/100 on this factor. Category median: 98.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oaks Dumpster Rental: 64/100 on this factor. Category median: 100.B
64
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oaks Dumpster Rental: 85/100 on this factor. Category median: 31.A
85
Bar = this company · dark tick = category median.
Star ratings
29 Google reviews we collected
4.6of 5
5 stars2690%
4 stars00%
3 stars00%
2 stars00%
1 star310%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
90%praise
Praise3890%
Complaints410%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results1024%
Staff & attitude1024%
Would recommend819%
Speed & response717%
Price & value512%
Communication25%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great experience from start to finish, I was notified when the driver was on his way to drop off and again for pick up.”
“Worst experience ever, it’s always a over priced issue or miss communication on all three orders, drop off and delivery, a terrible customer experience”
“I highly recommend this dumpster company very polite very nice drivers all around nice people I highly recommend them”
“Would definitely recommend their services and I would personally use again!”
“When we were done with our dumpster, they were not able to pick it up same day, but they came and got it yesterday for no extra charge to us.”
“Reasonable prices, timely delivery and quick pick-up once job is completed.”
“After they got their deposit they said they cannot schedule drop off times, only estimates.”
“Great service the dispatch team was great at communicating and meeting my needs even when it was for a last minute pickup”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oaks Dumpster Rental for 4 kinds of job. Pick one to see what they paid and said.
VVeronica3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Worst experience ever, it’s always a over priced issue or miss communication on all three orders, drop off and delivery, a terrible customer experience
Jjeff6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great experience from start to finish, I was notified when the driver was on his way to drop off and again for pick up. They were careful not to damage my driveway unlike 2 other local companies I’d used in the past. Would highly recommend.
FFlorian8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Ordered a 30 yard for a morning drop and paid a $600 deposit
I call around 10am and was told that they’re running behind and the dumpster will be there before 6pm (8 hour delivery window)
Requested a refund as they failed to deliver the dumpster as discussed and was told their credit card system was down so I’d have to wait.
DDaniel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I forgot the drivers name but I seen her pull in and before I knew it she had already set the empty dumpster but had the full one loaded and ready to leave. This has been a two week project and each time a swap has been called in the very next morning they’re swapped out
JJohn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great service the dispatch team was great at communicating and meeting my needs even when it was for a last minute pickup
BBrianna3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This company was amazing! So easy to book! When we were done with our dumpster, they were not able to pick it up same day, but they came and got it yesterday for no extra charge to us. The link they sent me for a review was broken, but I will definitely be using this company again!
Worst experience ever, it’s always a over priced issue or miss communication on all three orders, drop off and delivery, a terrible customer experience
Response from the owner · 2 months ago
Thank you for your feedback Veronica! I’m glad we were able to resolve the misunderstanding today. We truly appreciate your understanding and hope to have the opportunity to see you again soon!
Z
Zander The ArtistLocal Guide · 69 reviewsiTotal number of Google reviews Zander has written across all businesses on Google Maps, not just this one.
Burt Reynolds’s is the best place besides this place to dump stuff
Response from the owner · 2 months ago
Thank you for the great review! We're glad to hear Oaks Dumpster Rental is one of your go to spots. We truly appreciate your support and thank you for choosing Oaks Dumpster Rental!
J
jeff lapp6 reviewsiTotal number of Google reviews jeff has written across all businesses on Google Maps, not just this one.
Great experience from start to finish, I was notified when the driver was on his way to drop off and again for pick up. They were careful not to damage my driveway unlike 2 other local companies I’d used in the past. Would highly recommend.
Response from the owner · 3 months ago
Thank you for the great review Jeff! We're glad to hear the communication was great throughout and that our driver took such care to protect your driveway. We truly appreciate your recommendation and thank you for choosing Oaks Dumpster Rental!
F
Florian Kortoci8 reviewsiTotal number of Google reviews Florian has written across all businesses on Google Maps, not just this one.
Ordered a 30 yard for a morning drop and paid a $600 deposit
I call around 10am and was told that they’re running behind and the dumpster will be there before 6pm (8 hour delivery window)
Requested a refund as they failed to deliver the dumpster as discussed and was told their credit card system was down so I’d have to wait.
Response from the owner · 3 months ago
We're sorry for the frustration and inconvenience you experienced. Unfortunately, our credit card processing system was temporarily unavailable, which delayed the processing of refunds. We understand how disappointing this is, especially after your order was delayed and you chose to cancel it.
Please be assured that your refund will be processed as soon as our system is back up and running. We appreciate your patience and understanding, and we're sorry for the inconvenience this has caused.
D
Daniel Rearick3 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
I forgot the drivers name but I seen her pull in and before I knew it she had already set the empty dumpster but had the full one loaded and ready to leave. This has been a two week project and each time a swap has been called in the very next morning they’re swapped out
Response from the owner · 4 months ago
Thank you for the great review Daniel! We're so glad to hear our driver made the swap look effortless and that our team has been so responsive throughout your two week project. We truly appreciate your support and thank you for choosing Oaks Dumpster Rental!
J
John lauricella8 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Great service the dispatch team was great at communicating and meeting my needs even when it was for a last minute pickup
Response from the owner · 5 months ago
Thank you for the great review John! We're glad to hear our dispatch team was on top of things and able to accommodate your last minute pickup. We truly appreciate your support and thank you for choosing Oaks Dumpster Rental!
F
Facts 20251 reviewiTotal number of Google reviews Facts has written across all businesses on Google Maps, not just this one.
Thank you for the great review! We're glad to hear the team did a great job on your sister-in-law's roof. We truly appreciate your support and thank you for choosing Oaks Dumpster Rental!
R
Roseann Backus1 reviewiTotal number of Google reviews Roseann has written across all businesses on Google Maps, not just this one.
Roseann, thank you for the great review! We’re glad to hear everything went well and that our team did a great job. We truly appreciate your support and thank you for choosing Oaks Dumpster Rental!
B
Brianna Hoover3 reviewsiTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
This company was amazing! So easy to book! When we were done with our dumpster, they were not able to pick it up same day, but they came and got it yesterday for no extra charge to us. The link they sent me for a review was broken, but I will definitely be using this company again!
Response from the owner · 6 months ago
Thank you for the great review Brianna! We’re glad to hear the booking process was easy and that everything worked out smoothly with your pickup. We appreciate your understanding on the timing and are happy we could take care of it without any extra charge. We’ll also look into that review link—thanks for letting us know! We truly appreciate your support and look forward to working with you again. Thank you for choosing Oaks Dumpster Rental!
P
Penelope NunyaLocal Guide · 29 reviewsiTotal number of Google reviews Penelope has written across all businesses on Google Maps, not just this one.
Great experience from beginning to end. Very knowledgeable and pleasant on the phone. Easy drop off and pick up. Competitively priced without sacrificing service. What I was quoted is what we paid. Would highly recommend.
Response from the owner · 11 months ago
Thanks for the great feedback Penelope! Making the process easy from the first phone call to the final bill is always the goal. We appreciate the recommendation!
