iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 53 palm tree trimmersiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★63 Google reviews
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Ohana Tree Service five stars based on sixty-three reviews, with the owner responding to forty-one percent of feedback. Customers frequently cite punctuality, clear communication, and reasonable pricing for services including tree removal, trimming, and stump grinding. Recurring themes highlight thorough cleanup, safe climbing techniques that avoid damaging surrounding property, and professional conduct. No common criticisms appear in the provided excerpts, which consistently describe positive experiences with efficiency and attention to detail.
Google rating: 5.0 out of 5 from 63 reviews (100% five-star).
Reviews on this page: 63 Google reviews (61 with written comments, 22 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: October 26, 2026.
Service: Palm Tree Trimmer serving Marion, Iowa.
Data from Google, last updated November 3, 2026.
Score profile vs other palm tree trimmers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Ohana Tree ServicePalm Tree Trimmers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ohana Tree Service: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ohana Tree Service: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ohana Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ohana Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
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Bar = this company · dark tick = category median.
Star ratings
63 Google reviews we collected
5.0of 5
5 stars63100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 61 written reviews
99%praise
Praise16299%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1179%
Reasonable321%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend3421%
Price & value3119%
Speed & response2918%
Quality & results2817%
Staff & attitude2415%
Communication149%
Honesty & trust32%
What customers talk about
We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very reasonable and I would highly recommend him!”
“Ohana Tree Service was prompt in providing an estimate, great with communication, reasonably priced and exceeded expectations taking down our trees.”
“I asked for a free quote on his website, he got back to me right away to set up time to come.”
“After he was done he did an excellent job cleaning up.”
“He was very professional, got here when he said he would.”
“Ohana took time to explain things when I asked questions as well as taking initiative to ask how I want the job to look when completed.”
“If you’re looking for an honest hard worker, he’s your guy!”
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Ohana Tree Service
From 24 detailed written reviews; every point below is quoted in at least one review.
Mentioned most: Would recommend (20 praise); Quality of work (15 praise); Professionalism (8 praise); Friendly & courteous (8 praise); Responsiveness (7 praise); Communication (6 praise); Speed (6 praise); Clean & tidy (5 praise).
Reported results: 2 exceeded expectations, 2 problem fixed.
Value for money: 6 said worth it.
Jobs reviewed: tree (5).
👍 “Took time to explain things”
👍 “He even raked to minimize woody debris”
👍 “Top notch customer service”
Recent reviews
Matthew10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nothing but a great experience at a great price. Ohana took time to explain things when I asked questions as well as taking initiative to ask how I want the job to look when completed. One example was when I requested him to drop the tree and I would burn it. He responded with how and where I wanted the wood…
Juan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I recommend Ohana Tree Service to one and all. Ohana and Tyler were professional and personable. Exceptional service and reasonably priced.
Great price
David1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
A climber that knows what he is doing! It was a pleasure watching him work safely and with a quality ground crew. I would not hesitate to recommend for any tree job.
Great price
Melinda6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ohana Tree Service was prompt in providing an estimate, great with communication, reasonably priced and exceeded expectations taking down our trees. Highly recommend!
Great price
lLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service experience from start to finish! We had a very large tree that needed trimming, and the communication was excellent when scheduling a date and time. The price was reasonable, and we're very happy with the work done by Ohana. Highly recommend!
Cindy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Ohana was great from the get go! I asked for a free quote on his website, he got back to me right away to set up time to come.
He was very professional, got here when he said he would. We had him raise the canopy, and clear out the dead branches on 2 large trees, and trim a bush.
After he was done he did an…
Nothing but a great experience at a great price. Ohana took time to explain things when I asked questions as well as taking initiative to ask how I want the job to look when completed. One example was when I requested him to drop the tree and I would burn it. He responded with how and where I wanted the wood arranged and piled to make it easier for me to burn. He even raked to minimize woody debris in the yard. Top notch customer service.
Juan Gamboa2 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
A climber that knows what he is doing! It was a pleasure watching him work safely and with a quality ground crew. I would not hesitate to recommend for any tree job.
Price assessment: Great price
Melinda Ingraham6 reviewsiTotal number of Google reviews Melinda has written across all businesses on Google Maps, not just this one.
Ohana Tree Service was prompt in providing an estimate, great with communication, reasonably priced and exceeded expectations taking down our trees. Highly recommend!
Price assessment: Great price
l jerkinsLocal Guide · 7 reviewsiTotal number of Google reviews l has written across all businesses on Google Maps, not just this one.
Great service experience from start to finish! We had a very large tree that needed trimming, and the communication was excellent when scheduling a date and time. The price was reasonable, and we're very happy with the work done by Ohana. Highly recommend!
Response from the owner · 2 weeks ago
Thank you for your business, and review Lisa! I’m glad you had a good experience.
Cindy Johnson3 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Ohana was great from the get go! I asked for a free quote on his website, he got back to me right away to set up time to come.
He was very professional, got here when he said he would. We had him raise the canopy, and clear out the dead branches on 2 large trees, and trim a bush.
After he was done he did an excellent job cleaning up.
He was very reasonable and I would highly recommend him!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you for your kind words and business Cindy. I am glad that you are happy with the service provided!
Ryan Lincoln2 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Great price, squeezed me in as soon as he could. Arrived when he said he would and completed the work timely and professionally. He’s also a good guy, that helps as well. Very friendly and fair. Would absolutely recommend!
Price assessment: Great price
Michael Moriarity5 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Ohana, very proud to be one of your customers. If I ever meet your parents I would congratulate them and tell them what a great job they did raising you up to be a descent, upstanding, hard working young man. Excellent work on the Maple tree.
Price assessment: Great price
Abbie Ogreen1 reviewiTotal number of Google reviews Abbie has written across all businesses on Google Maps, not just this one.
Couldn’t have asked for a better experience with Ohana! He was quick to respond, showed up when he said he would, and did an amazing job getting our tree taken care of . Great pricing, and professional service. Would definitely recommend them to anyone needing tree work! Thanks Ohana!
