Google reviewers rate Omega Masonry 4.9 out of 5 based on 381 reviews, with the owner responding to 99% of feedback. Customers frequently praise the company for punctual crews, clear communication, reasonable pricing, and thorough cleanup after masonry repairs like mailboxes and patios. However, a minority of lower-rated reviews criticize the firm for unresponsive communication regarding initial inquiries and quoting significantly high prices for minor repairs.
Google rating: 4.9 out of 5 from 381 reviews (97% five-star).
Reviews on this page: 381 Google reviews (365 with written comments, 78 with photos).
Owner responses: the business replied to 99% of reviews.
Phrases our text analysis found in 365 written reviews
99%praise
Praise86299%
Complaints121%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results19222%
Speed & response18421%
Would recommend15918%
Staff & attitude13916%
Price & value9811%
Communication8510%
Honesty & trust172%
What customers talk about
We read 365 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The men who came out were on time and did a great job of repairing the loose bricks and the cracks and I was pleased with their work!”
“Really tired of all the poor service and lack of professionalism!”
“I sent them my photos and they got back to me the same day and we scheduled the repair!”
“I highly recommend this company for any brick repair!”
“I do not recommend Omega Masonry.”
“Crew was very polite and did a great job cleaning up.”
“at job, timely (which is not the norm these days), good quality work, affordable, and they were concerned about customer satisfaction (which is also n…”
“This company made it so easy for me to communicate my need of a tree ring repair!”
“They did an outstanding job and I'm glad to have a reliable masonry contractor in my contacts now.”
People customers mention
Joe29 reviews
Cross13 reviews
Jose13 reviews
Sanchez11 reviews
Mary7 reviews
Adrian6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
This company made it so easy for me to communicate my need of a tree ring repair! I sent them my photos and they got back to me the same day and we scheduled the repair! The men who came out were on time and did a great job of repairing the loose bricks and the cracks and I was pleased with their work! They cleaned up after the job was completed, as well! I highly recommend this company for any brick repair!
Barb Abernethy
Response from the owner · 6 days ago
Hey Barb, thank you so much for your kind review we truly appreciate it! We are so happy to know our work was up to your standards. Please, if you have anything else we can help you with, give us a call we will be more than happy to work with you again! Have a good day!
D
Don HoggattLocal Guide · 24 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
My brick mailbox got backed into and knocked over. Luckily it was still intact. Called Omega Masonry and sent them a pic. They were very quick to respond. The metal box insert had been smashed and the door knocked off. They got it back upright and replaced the insert to where you couldn't even tell it had been hit. Expensive, but worth hiring the pros. You could tell that the crew had done this a time or two. Highly recommend!
Response from the owner · a month ago
Thank you sir. Appreciate the opportunity to help you with your brick mailbox and for you trust in Omega Masonry.
G
Greg DownumLocal Guide · 15 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Omega Masonry was fantastic. They built me a beautiful new mailbox, and now I have the best one on my street. They respond quickly and do a great job.
Response from the owner · 2 months ago
Thank you so much Jennifer, we're so happy you liked it and that your house rocks it! Thank you for choosing us, let us know if there's anything else you need help with! :)
J
John Batista15 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Prompt and great customer service. Excellent work on my leaning mailbox. I recommend everyone to use them. There are many many leaning mailboxes due to the very hot conditions. Use them in confidence. I plan on using them for my other repairs
Response from the owner · 2 months ago
Hey John,
I appreciate your time and MORE importantly the trust you gave to my company Omega Masonry.
Please advise if I can help with anything now or later.
Jose Castro-Frenzel
T
Timothy Minor Sr6 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Great job, timely (which is not the norm these days), good quality work, affordable, and they were concerned about customer satisfaction (which is also not the norm these days). This is my second time using them and if I had to I would definitely use them again in the future.
Response from the owner · 3 months ago
Hey Timothy, thank you so much for your review! We are so happy the mailbox is looking nice for you! It was a pleasure working with you and please if you need help with anything else, let us know!
T
Terry Gladden3 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
