HVAC contractor · Joliet, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%89+12.6Replies to reviews 7%60+4.2Craft & service penalty87−1.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 10 boiler installersiPosition by Experts Score among all companies we track in this category. · better than 0%
4.9★★★★★787 Google reviews · 24 photos
95%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
56%reviews answered by the owner
$383typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for Omega Plumbing Heating and Cooling in Joliet, IL, frequently praise the company for punctual arrivals, clear communication, and fair pricing for plumbing, heating, and cooling services. Customers often highlight technicians who explain issues thoroughly and provide honest assessments. However, some low-star reviews criticize specific instances of poor workmanship, such as leaks or incorrect installations, and note that charges were high relative to the results achieved.
Google rating: 4.9 out of 5 from 787 reviews (95% five-star).
Reviews on this page: 787 Google reviews (634 with written comments, 17 with photos).
Owner responses: the business replied to 56% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyBoiler Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Omega Plumbing Heating and Cooling: 89/100 on this factor. Category median: 95.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Omega Plumbing Heating and Cooling: 85/100 on this factor. Category median: 94.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Omega Plumbing Heating and Cooling: 87/100 on this factor. Category median: 100.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Omega Plumbing Heating and Cooling: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Omega Plumbing Heating and Cooling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Omega Plumbing Heating and Cooling: 60/100 on this factor. Category median: 67.B
60
Bar = this company · dark tick = category median.
Star ratings
787 Google reviews we collected
4.9of 5
5 stars75195%
4 stars101%
3 stars51%
2 stars51%
1 star162%
Praise vs complaints
Phrases our text analysis found in 634 written reviews
98%praise
Praise1,13498%
Complaints262%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price4321%
Reasonable14269%
Overpriced73%
Not sure136%
$383+68% vs typical boiler installers
Middle half of what 171 customers paid ($239–$631) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude30126%
Speed & response24721%
Quality & results21118%
Would recommend14813%
Communication1009%
Price & value948%
Honesty & trust595%
What customers talk about
We read 634 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He explained to me what is and isn't necessary - all around professional and very honest individual.”
“So unprofessional to put any political affiliation on a lettered company truck, never going to use or recommend this company”
“Both times everything went smoothly and quickly and pricing was fair.”
“After yet ANOTHER call that afternoon to see what the delay in a return call was and really no answer as to why we had not heard back yet, I gave up a…”
“Nick is always courteous, thorough and knowledgeable”
“Terrible customer service & I’m still waiting for Phil to call me back one month and 3 messages later.”
“Would highly recommend them for any pluming issues.”
“I would not recommend this company in your home if this how they treat the public.”
“He was well informed and politely and patiently answered all my questions.”
“The manager Phil does not communicate and follow up with you.”
“In the end, we felt the quality of service and professionalism were worth it.”
“Very Expensive.”
“We’ve had to use Omega for multiple repairs and have always had great and reliable service.”
People customers mention
Bill31 reviews
Dan19 reviews
Bob16 reviews
Joe11 reviews
Brandon11 reviews
Chris9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Omega Plumbing Heating and Cooling for 8 kinds of job. Pick one to see what they paid and said.
PeggyLocal Guide · 159 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
We have used Omega for many years now. They are dependable and reasonably priced. They recently installed a high-efficiency tankless water heater and whole house filtering and water softening system for us. We love it! Whenever friends ask if we know someone who can help with a plumbing issue, we refer them to…
Susan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great job by your employees. Less than 1/2 quoted by another company. Would highly recommend them for any pluming issues.
Paid $2,000+Reasonable priceSewer repair
dee18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My technician was prompt and on time very courteous and answered all the questions I had and even offered some advice that I needed to know which meant a lot to me and I truly appreciated him.
Paid $200–400Not sureService not listed
Mark9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Have used Omega before for home and commercial needs. So when we had an issue at our house today we called them again.
The man on the phone was polite. A plumber was out within 2 hours. He was well informed and politely and patiently answered all my questions. He was neat, efgicient and very kind.
I’m very pleased…5 stars!
Paid $200–400Reasonable pricePlumbing pipe repair
Bill7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
My sewer was backed up and I had water coming to the lower level of my house. I called Omega and someone was here within 20 minutes. They fixed the problem and I’m back up. Couldn’t ask for any better of service!
RhettLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Chris rocked! He took the time to ask questions to diagnose the issue, answered my questions and then explained what the issue was with my kitchen and washing machine drain line. He also told me how to prevent the slow drain/gargle issue I was having in my sink. Nice guy and my dog liked him too.
I had Bill come to my house today and he was awesome. Thought I needed something done, but really didn't. He explained to me what is and isn't necessary - all around professional and very honest individual.
Will call them whenever I have a plumbing issue!
Response from the owner · 4 days ago
Thanks for the great review! Bill is one of the good ones. He believes in fixing what needs fixing and leaving alone what doesn’t. We like making money, but we’d rather earn your trust than sell you something you don’t need! I’ll be sure to pass along the kind words. And don’t forget, we can have someone check out that furnace before winter really settles in. We don’t want you calling us when it’s 10 degrees outside! Thanks again for choosing Omega!
Peggy RobinsonLocal Guide · 159 reviewsiTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
We have used Omega for many years now. They are dependable and reasonably priced. They recently installed a high-efficiency tankless water heater and whole house filtering and water softening system for us. We love it! Whenever friends ask if we know someone who can help with a plumbing issue, we refer them to Omega. As their tagline says, they are the last plumber you will ever need! Update as of October 2026 -- We just had Bill out for another job today to replace some faucets. As usual, the service was great!
Wow! This is the kind of review that truly makes our day! Thank you for trusting Omega for so many years and for taking the time to update your review after Bill's recent visit!
We're thrilled that you're loving your tankless water heater, whole-house filtration, and water softening system. And we're glad Bill was able to keep that streak of great service going with your faucet replacements!
At this point, Bill might be getting so comfortable at your house that we'll have to remind him he's there to work, not move in! 😂
What means the most to us isn't just that you keep calling Omega—it's that you trust us enough to recommend us to your friends. That's the highest compliment a company can receive, and we never take it for granted.
And we absolutely love that you remembered our tagline, "The Last Plumber You Will Ever Need!" That's not just a catchy saying to us. It's a promise we work hard to live up to with every visit.
Thank you again for your years of loyalty, your referrals, and your kind words about Bill. Whether it's plumbing, heating, or air conditioning, we're always here for you.
We truly appreciate having you as part of the Omega family!
Brian StarkLocal Guide · 106 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
2nd time recently we have had Omega to our home to address separate issues. Both times everything went smoothly and quickly and pricing was fair. Will definitely use them again in the future.
Thank you so much for the wonderful review and, more importantly, for trusting Omega not once, but twice!
While we're thrilled you've chosen us again, we're starting to think your house is coming up with excuses just to have us visit! Hopefully, it decides to give you a little break!
We're especially happy to hear that both experiences were smooth, efficient, and fairly priced. Anyone can make a good first impression, but consistently delivering great service is what we work hard to accomplish every day.
Whether it's plumbing, heating, or air conditioning, we want you to know you can count on Omega for honest recommendations, quality workmanship, and fair pricing.
Thank you again for your continued confidence in Omega Plumbing, Heating & Cooling. We truly appreciate your loyalty and look forward to helping whenever you need us—although hopefully not too soon!
Susan Senffner1 reviewiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Great job by your employees. Less than 1/2 quoted by another company. Would highly recommend them for any pluming issues.
Price assessment: Reasonable price
Price: $2,000+
Services: Sewer repair
Response from the owner · a week ago
Wow! Thank you so much for the fantastic review and recommendation! We're thrilled that our crew did a great job and that we were able to save you some serious money in the process!
Less than HALF of another company's quote? We love hearing that! Apparently, the only thing we wanted to drain was your plumbing problem—not your bank account! 😂
Seriously, we believe great service means providing quality workmanship, honest recommendations, and fair pricing. Hearing that our team delivered on those expectations means a lot to us.
And remember, we're not just plumbing! Our heating and cooling division is ready to provide that same great service whenever your furnace or air conditioner needs attention.
Thank you for trusting Omega Plumbing, Heating & Cooling. We truly appreciate your business and your recommendation. We'll keep working hard to earn that confidence every time you call!
Mayasser BabarLocal Guide · 16 reviewsiTotal number of Google reviews Mayasser has written across all businesses on Google Maps, not just this one.
Nick was really helpful and shared his insights and recommendations. Great customer service and very detailed.
Response from the owner · a week ago
Thank you so much for the great review! We're thrilled to hear Nick took such good care of you!
Nick is one of those plumbers who believes that sharing his knowledge is just as important as fixing the problem. After all, nobody should need a plumbing degree—or a translator—to understand what's happening in their own home!
We love hearing that he was thorough, helpful, and took the time to offer recommendations. That's exactly the kind of customer service we strive to provide at Omega.
Whether it's plumbing, heating, or air conditioning, our goal is always to give you honest advice, clear explanations, and quality service you can trust.
Thank you again for choosing Omega Plumbing, Heating & Cooling. We'll be sure to share your kind words with Nick. Just don't tell him we called him an expert—we still need his head to fit through the door! 😂
dee gleich18 reviewsiTotal number of Google reviews dee has written across all businesses on Google Maps, not just this one.
My technician was prompt and on time very courteous and answered all the questions I had and even offered some advice that I needed to know which meant a lot to me and I truly appreciated him.
Price assessment: Not sure
Price: $200–400
Services: Service not listed
Response from the owner · 2 weeks ago
Thank you so much for this wonderful review! We absolutely love hearing that our technician took such great care of you.
Being on time, courteous, and knowledgeable is important, but what really makes us proud is hearing that he took the time to answer your questions and offer helpful advice. We believe a great technician shouldn't just fix the problem—he should leave you feeling more informed and confident about your home.
We always say our technicians carry more than just tools. They carry years of knowledge, experience, and occasionally a few stories you didn't know you needed to hear! 😂
Seriously, knowing that the extra time and attention meant so much to you means even more to us. That's exactly the kind of service we strive to provide every day.
Whether it's plumbing, heating, or air conditioning, our goal is to treat every customer with the same respect, patience, and care.
Thank you for trusting Omega Plumbing, Heating & Cooling. We truly appreciate your kind words and look forward to being here whenever you need us!
Mark Danielson9 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Have used Omega before for home and commercial needs. So when we had an issue at our house today we called them again.
The man on the phone was polite. A plumber was out within 2 hours. He was well informed and politely and patiently answered all my questions. He was neat, efgicient and very kind.
I’m very pleased…5 stars!
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing pipe repair
Response from the owner · 7 months ago
This is the kind of review that makes our whole team do a little happy dance in the shop 😄
Thank you so much for continuing to trust Omega for both your home and commercial needs—that’s the ultimate compliment! We’re especially glad to hear our team delivered from the first phone call all the way through the service visit (and within 2 hours—we’ll take that win!).
Our technicians pride themselves on being neat, efficient, and happy to answer every question—no matter how many come their way. We like to say there are no such things as “too many questions”… just opportunities to show off a little plumbing knowledge 😉
Thanks again for the 5 stars—we truly appreciate you and look forward to being your go-to team anytime something acts up!
Bill Ramuta7 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
My sewer was backed up and I had water coming to the lower level of my house. I called Omega and someone was here within 20 minutes. They fixed the problem and I’m back up. Couldn’t ask for any better of service!
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning, Sewer cleaning
Response from the owner · 2 weeks ago
Wow! Thank you so much for this incredible review! We're thrilled our team was able to get to you in just 20 minutes and get everything flowing in the right direction again!
A backed-up sewer with water coming into your lower level is definitely NOT the kind of indoor water feature anyone wants in their home! 😂 When something like that happens, every minute feels like an hour, and we know how stressful it can be.
We're incredibly proud that our team responded quickly, identified the problem, and got things back to normal. That's exactly what we want Omega to be known for—showing up when you need us most and getting the job done right.
And remember, we're not just here for plumbing emergencies! Our heating and cooling team is ready to help when your furnace or air conditioner decides to create its own emergency.
Thank you for trusting Omega Plumbing, Heating & Cooling during such a stressful situation. Hearing that you "couldn't ask for any better service" is one of the greatest compliments we could receive. We truly appreciate your business and hope your sewer stays boring for a very long time!
RhettLocal Guide · 60 reviewsiTotal number of Google reviews Rhett has written across all businesses on Google Maps, not just this one.
Chris rocked! He took the time to ask questions to diagnose the issue, answered my questions and then explained what the issue was with my kitchen and washing machine drain line. He also told me how to prevent the slow drain/gargle issue I was having in my sink. Nice guy and my dog liked him too.
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning
Response from the owner · 2 weeks ago
Thank you so much for this awesome review! We love hearing that Chris rocked—and apparently, your dog agrees! Honestly, we're not sure which compliment means more. Customers can be polite, but dogs are notoriously tough critics! 😂
We're thrilled Chris took the time to ask the right questions, figure out what was happening with your kitchen and washing machine drain lines, and explain how to prevent those slow-draining, gurgling sounds from coming back. We believe a great plumber doesn't just fix today's problem—he helps you avoid tomorrow's.
And we're especially happy to hear Chris made such a great impression. Knowledgeable, patient, friendly, and dog-approved? We may have to add that last qualification to his employee file!
Thank you for trusting Omega Plumbing, Heating & Cooling. Whether it's plumbing, heating, or air conditioning, we're always here to help keep your home running smoothly.
Please give your four-legged quality-control inspector an extra treat from all of us at Omega!
Matthew ChickeLocal Guide · 38 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Leslie was a great tech and explained everything he was doing during the process. Always great service and quality techs from Omega!
Price: $1–200
Services: HVAC system maintenance
Response from the owner · 2 weeks ago
Thank you so much for the wonderful review and for continuing to trust Omega!
We're thrilled to hear Leslie took great care of you! We believe a great technician shouldn't just know what they're doing—they should be able to explain it without making you feel like you need a plumbing or HVAC engineering degree to understand it! 😂
Taking the time to walk customers through the process, answer questions, and make sure they feel comfortable is exactly the kind of service we expect from our team.
And hearing you say "always great service and quality techs" means the world to us. Earning your trust once is great, but consistently earning it every time you call is what we're really proud of.
Whether it's plumbing, heating, or air conditioning, our goal is to provide that same dependable, professional service every single time.
Thank you again for choosing Omega Plumbing, Heating & Cooling. We're lucky to have Leslie on our team and grateful to have customers like you!