Computer support and services · West Reading, PA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%86+50.5Reliability 26%75+19.6Value 15%93+14.2Craft & service penalty99−0.1Experts Score= 84Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 29 business consultantsiPosition by Experts Score among all companies we track in this category. · better than 14%
4.8★★★★★48 Google reviews · 10 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Omega Systems 4.8 out of 5 based on 48 reviews, with the owner responding to 46 percent of them. Customers frequently highlight the staff's punctuality, clear communication, and technical expertise in resolving hardware and software issues, often noting quick resolution times and professional customer service. A single low-star review criticizes the company's professionalism and mentions a history of complaints from consumers and former employees.
Google rating: 4.8 out of 5 from 48 reviews (96% five-star).
Reviews on this page: 48 Google reviews (42 with written comments).
Owner responses: the business replied to 46% of reviews.
Most recent review: July 7, 2026.
Service: Business Consultant serving West Reading, Pennsylvania.
Data from Google, last updated October 25, 2026.
Score profile vs other business consultants
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Omega SystemsBusiness Consultants median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Omega Systems: 86/100 on this factor. Category median: 96.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Omega Systems: 75/100 on this factor. Category median: 97.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Omega Systems: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Omega Systems: 93/100 on this factor. Category median: 87.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Omega Systems: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
48 Google reviews we collected
4.8of 5
5 stars4696%
4 stars00%
3 stars00%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
95%praise
Praise5695%
Complaints35%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2237%
Speed & response1424%
Quality & results1220%
Honesty & trust47%
Would recommend35%
Communication23%
Price & value23%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have been working with TNS/Omega Systems for nearly five years, and I can honestly say that they have always been helpful and have provided good service.”
“Several TNS/Omega support staff had attempted to assist me before, but Spencer was able to resolve it very quickly and efficiently.”
“I truly appreciate the excellent service he provided.”
“They genuinely listen to any insights you might have, even ones they hadn’t considered, without acting like they know it all.”
“Great service without the ego — highly recommended!”
“…but today I felt it was necessary because of the remarkable support, communication, and knowledge provided by Spencer A.…”
“If your looking for the "Good Cops" of cyber security, I found Omega to be fair, friendly, and competent.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
FrankLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The repair work with Clinton Choo not only was a breeze, but Clinton made it enjoyable. We kept up a steady banter while patches or updates were downloading or installing, and he made the whole process so much less tedious and more painless. Thank you so much, Clinton.
Josh1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
quick and amazing customer service, I am personally going to thank Andres for his support today 🙏
JOLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Always helpful in fixing my technical needs! The techs are kind, knowledgeable, patient, and give that human touch and connection that can be hard to find in the tech support world. Thank you!
Keith2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Omega consistently comes through whenever we need anything at our school. Customer service is leaps and bounds ahead of other companies. We always feel like we are their number one client. THANK YOU!
Ariel11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Forrest is fantastic and always willing to help! He is knowledgeable and patient, gives a 100% of his attention to your issue, and always gives you a solution to the problem.
Pam1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Thank you, Sebastian, for your help resolving the performance issues with a colleague's XPS 15. You were incredibly professional, thorough, and efficient throughout the process. From updating drivers and adjusting power settings to freeing up space on the hard drive, your attention to detail and clear communication…
I have been working with TNS/Omega Systems for nearly five years, and I can honestly say that they have always been helpful and have provided good service. I have never previously left a comment or rating regarding the service I received, but today I felt it was necessary because of the remarkable support, communication, and knowledge provided by Spencer A.
Spencer was very patient, knowledgeable, and solution-focused. He helped me understand how to access and operate something I was not familiar with, and he resolved an issue that I had been trying to fix for several months. Several TNS/Omega support staff had attempted to assist me before, but Spencer was able to resolve it very quickly and efficiently.
His professionalism, patience, and ability to solve the issue are the reasons I wanted to take the time to leave this comment today. I truly appreciate the excellent service he provided.
Response from the owner · 2 days ago
Thank you for taking the time to share your experience! We’re glad you received the support you needed and truly appreciate your trust in our team over the years.
Frank DerbyLocal Guide · 24 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
The repair work with Clinton Choo not only was a breeze, but Clinton made it enjoyable. We kept up a steady banter while patches or updates were downloading or installing, and he made the whole process so much less tedious and more painless. Thank you so much, Clinton.
Response from the owner · 2 days ago
Thanks for the kind words! We’re glad Clinton made the repair process not just painless, but enjoyable, too. We appreciate you taking the time to share your experience!
Kent C (ClarkKentSuperSanta)Local Guide · 75 reviewsiTotal number of Google reviews Kent has written across all businesses on Google Maps, not just this one.
Always helpful in fixing my technical needs! The techs are kind, knowledgeable, patient, and give that human touch and connection that can be hard to find in the tech support world. Thank you!
Response from the owner · a year ago
That’s such a wonderful compliment – our team will be thrilled to hear this. Thank you for seeing the heart behind the help. 💙
Keith Pascucci2 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Omega consistently comes through whenever we need anything at our school. Customer service is leaps and bounds ahead of other companies. We always feel like we are their number one client. THANK YOU!
Response from the owner · a year ago
This means so much – thank you for trusting us to be part of your school’s success. We’re grateful for the partnership and your kind words!
Ariel Schreib11 reviewsiTotal number of Google reviews Ariel has written across all businesses on Google Maps, not just this one.
Forrest is fantastic and always willing to help! He is knowledgeable and patient, gives a 100% of his attention to your issue, and always gives you a solution to the problem.
Response from the owner · a year ago
Thanks, Ariel! We’re glad Forrest could help — we’ll be sure to pass along your kind words. We’re lucky to have him on the team!
Pam Reid1 reviewiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Thank you, Sebastian, for your help resolving the performance issues with a colleague's XPS 15. You were incredibly professional, thorough, and efficient throughout the process. From updating drivers and adjusting power settings to freeing up space on the hard drive, your attention to detail and clear communication made everything easy.
Really appreciate the excellent support — always a pleasure to work with you!
Response from the owner · a year ago
Thanks, Pam — really glad to hear the issue was resolved so smoothly. We’ll be sure to pass this along to Sebastian — he’ll appreciate hearing it!
Micah MosherLocal Guide · 80 reviewsiTotal number of Google reviews Micah has written across all businesses on Google Maps, not just this one.
I work from home and my company uses Omega as their helpdesk provider. It has been an awesome experience -there is no problem they haven't been able to help me resolve, After requesting help, and speaking to their techs - I know I am in great expert hands.
It has been such a great experience being a client to their helpdesk.
Thank you specifically Matthew M., Mel, Lamar M., Clinton C. and Nick A! All Super Techs, who also excel at customer service.
I hope my trainees are fortunate to start/grow their tech career at a company like Omega.
Response from the owner · a year ago
Thanks so much for the thoughtful review. We’re glad you feel supported – that’s exactly what we aim for.
