Google reviewers rate On Time Electrical 4.9 out of 5 based on 2,949 reviews, noting the owner responds to 97% of feedback. Customers frequently praise technicians for punctuality, clear communication, and transparent pricing during services like light fixture installation, outlet repairs, and panel inspections. However, some low-star reviews criticize unexpected diagnostic fees, after-hours rates, and unresolved issues following initial visits.
Google rating: 4.9 out of 5 from 2,949 reviews (95% five-star).
Reviews on this page: 2,949 Google reviews (2,088 with written comments, 37 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 12, 2026.
Service: Outdoor Lighting Installer serving Charlotte, North Carolina.
Data from Google, last updated November 13, 2026.
Star ratings
2,949 Google reviews we collected
4.9of 5
5 stars2,79295%
4 stars632%
3 stars120%
2 stars110%
1 star712%
Praise vs complaints
Phrases our text analysis found in 2,088 written reviews
98%praise
Praise4,18698%
Complaints1002%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,24529%
Speed & response1,07325%
Quality & results71517%
Would recommend45711%
Communication3568%
Price & value3248%
Honesty & trust1163%
What customers talk about
We read 2,088 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is very proressional, knowledgeble, polite and caring.”
“Very frustrating and unprofessional experience.”
“Luis Flores arrived right on time and was a fantastic technician.”
“I received a call, was told they’d call me back, and then was never called back.”
“He did an excellent job, had everything finished in under an hour, and I would highly recommend him.”
“Terrible customer service”
“We recommend On Time for any of your electrical work needs.”
“I would highly recommend not using this company as there is zero transparency regarding the fee structure and pricing to have them out to your home.”
“He walked me through and explained everything to me so l could understand what was going on to solve my problem.”
“My concerns were ignored, follow-up was poor, and the issue remains unresolved.”
“Very professional and efficient and very fair pricing!”
“It was after 6 o'clock in the evening and their rates were very pricey after hours so they encouraged me to sign up for a plan with them to get a disc…”
“Most impressive observation was his honest yet gentleman-like approachable personality!”
“Worse scam in world to have them send someone to give you a quote and charge for tech just to come give quote”
People customers mention
Perry56 reviews
Newman34 reviews
David24 reviews
Beason24 reviews
Arthur22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Luis Flores arrived right on time and was a fantastic technician. He replaced six light switches, including a complicated setup with a four-way switch and two three-way switches. He did an excellent job, had everything finished in under an hour, and I would highly recommend him.
Price assessment: Reasonable price
Price: $500–1,000
Response time: 0–1 hr
Response from the owner · 2 years ago
Hi Don - Thank you very much for the kind words and 5-star review. We truly appreciate your support!
Meredith WallLocal Guide · 15 reviewsiTotal number of Google reviews Meredith has written across all businesses on Google Maps, not just this one.
Julio Linares from On Time Electrical put up a motion sensor light fixture and also fixed the landscape lights and outside lantern pole light. He did an excellent job and we are very satisfied with his work. We recommend On Time for any of your electrical work needs.
Thank you so much for the 5-star review and kind words. We truly appreciate your support! If you ever need our help in the future, we look forward to serving you again.
Joe Marley14 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
I had an awesome experience with On Time Electrical. My technician Newman Barrett was outstanding. He is very proressional, knowledgeble, polite and caring. He walked me through and explained everything to me so l could understand what was going on to solve my problem. I will be using them again. Excellent employee David!
msriss1234Local Guide · 31 reviewsiTotal number of Google reviews msriss1234 has written across all businesses on Google Maps, not just this one.
Newman was great. I tried two other electric companies, one took days to respond to my request for service then stopped communicating, the other gave me an appointment window a month away. On Time Electric contacted me within minutes of submitting the online request and Newman arrived the next day and repaired several outlets, got rid of some old exposed wires from the prior homeowner and took down an old internet box. He was very professional and pleasant to speak with. Highly recommend.
Amy Williams10 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
On Time and their technician Aaron were fantastic. Booking an appointment was easy. Aaron called ahead and arrived right on time. He was able to install dimmer switches, several ceiling fixtures and a fan. He trouble shot wiring and got the supplies needed for the job. He also could not have been more polite and helpful in explaining the work needed.
Price assessment: Reasonable price
Robert HolmesLocal Guide · 18 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
We can see why On-Time has excellent reviews. From the person that took my call and set up the appointment, to the tech Aaron Cole who came out to inspect. They were courteous, knowledgeable and fast.
Price assessment: Reasonable price
Price: $1–500
Services: Electrical inspections
Response time: 1–2 hr
Response from the owner · a week ago
Hi Robert - Thank you so much for the positive review! We are so glad to hear that Aaron was able to provide you a wonderful experience and we will be sure to share the kind feedback with him. If you ever need our help in the future, please do not hesitate to reach out!
Defanso NathanLocal Guide · 31 reviewsiTotal number of Google reviews Defanso has written across all businesses on Google Maps, not just this one.
