hamouche ammiali1 reviewTotal number of Google reviews hamouche has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best mechanic in Columbus thanks for everything
One Call Auto Mechanic
4.9 ★★★★★ 1,674 Google reviews · 24 photos
95%five-star reviews
99%reviews answered by the owner
Nov 2026latest review
One Call Auto Mechanic at a glance
Google reviewers rate One Call Auto Mechanic 4.9 out of 5 based on 1,674 reviews, with the owner responding to 99% of feedback. Customers frequently praise the shop for honest diagnostics, fair pricing, quick same-day repairs, and friendly communication during services like brake and engine work. However, a pattern of low-star complaints highlights issues with perceived high-pressure sales tactics, inconsistent diagnostic fees, and unprofessional interactions regarding payment or customer disputes.
- Google rating: 4.9 out of 5 from 1,674 reviews (95% five-star).
- Reviews on this page: 1,674 Google reviews (1,541 with written comments, 21 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: November 6, 2026.
- Service: Auto Repair Shop serving Columbus, Ohio.
Data from Google, last updated November 10, 2026.
Star ratings
1,674 Google reviews we collected
- 5 stars1,59795%
- 4 stars191%
- 3 stars50%
- 2 stars60%
- 1 star473%
Praise vs complaints
Phrases our text analysis found in 1,541 written reviews
- Praise3,26897%
- Complaints933%
Topic share
How often each topic comes up in the written reviews
- Price & value63919%
- Staff & attitude62118%
- Honesty & trust55216%
- Quality & results48414%
- Speed & response45914%
- Would recommend40712%
- Communication1996%
What customers talk about
We read 1,541 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Service writer/ mechanic trace was exceptional here and the entire team that I met was incredibly helpful, straightforward and fair.”
“felt like I was going to get overcharged cause they have no basic prices and tell you they'll let you know after they charge 80 to look at your car”
“Furthermore, they are very kind and personable people who take time to get to know their customers, which is something I really appreciate.”
“Unfortunately, the person I spoke with was quite rude and dismissive.”
“…in for brake work, and Matt and his team were exceptionally open and honest about the work that I needed done, as well as the cost for the work.…”
“Not honest do not bother going here SCAMMERS all the information was given on the call about coolant leaking and car overheating and I was able to get…”
“Brought it to Matt and his team and they completely fixed everything.”
“Would not recommend, terrible customer service and not accountable for mistakes.”
“I brought my car to them and they had figured out what was wrong in about an hour and had the job finished the same day.”
“I was able to enjoy the rest of my trip in Ohio after this brief delay because of this Auto Shop!”
“I can say with confidence that this is an awesome family business, and I highly recommend it to anyone who needs work done on their car.”
“I would NOT recommend taking your car to this auto shop.”
“Very quick and professional stuff, with great communication.”
People customers mention
- Matt 311 reviews
- Trace 42 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 1,674 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
David T. Miller2 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are the best. Thanks so much
- Price assessment: Reasonable price
Crissy6 reviewsTotal number of Google reviews Crissy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMatt has been working on my cars for 6 years. He is the only person I trust. He is so honest every time. And does a job well done. Highly recommend.
Ahmad Hassan3 reviewsTotal number of Google reviews Ahmad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy car was previously ruined by another mechanic. Brought it to Matt and his team and they completely fixed everything. The service is top tier and the price is great. Definitely my new go to shop! Highly recommended
- Price assessment: Great price
- Services: Electrical
Brynn TLocal Guide · 87 reviewsTotal number of Google reviews Brynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google10/10 experience here! I was feeling a lot of anxiety over having to potentially uber or rent a car because of a broken wheel control arm. They went above and beyond to get my car done before I had to work. They also went out and bought the Nissan part they needed to fix my car. If I ever have problems with my car again I know where I am going!
- Price assessment: Great price
Response from the owner · 3 weeks ago
Brynn, thank you for your 10 out of 10 rating! We are happy that we could provide professional and quality repair service at a great price! Thank you for choosing us for your vehicle and we look forward to your future visits!
Shane Ratai4 reviewsTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOne call auto really helped me out!!! I brought my car to them and they had figured out what was wrong in about an hour and had the job finished the same day. They also worked with me on the bill and made it work for me! I really appreciate the work they did and most importantly they don’t treat you like a customer, it was more like a good friend helping you out! I’ll be back for sure!
- Price assessment: Great price
- Services: Auto brake repair, Vehicle Inspection, Auto maintenance, Auto brake replacement
Response from the owner · 3 weeks ago
Shane, thank you for your awesome review! Thank you for choosing us for your automotive repair needs. We are happy that we could provide professional and quality service at a great price! We are a family business and we strive to treat our customers like our family! Thank you again for taking the time to share your experience with our automotive repair service!
Nathan Demick6 reviewsTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrought my vehicle here on the recommendation of a friend -- am glad I did. Matt and team provided great service, I'll definitely come back in the future.
- Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Nathan, thank you for your review! We are happy that we could provide great service and thank you for choosing us for your automotive repair needs!
Hayley Kumel1 reviewTotal number of Google reviews Hayley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest mechanic shop in Columbus, Matt is the best!
- Price assessment: Great price
Response from the owner · 3 weeks ago
Hayley, thank you for your 5 star review!
Josiah Morrow1 reviewTotal number of Google reviews Josiah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI brought my car in for brake work, and Matt and his team were exceptionally open and honest about the work that I needed done, as well as the cost for the work. Additionally, the cost for the work was very fairly priced, and significantly lower than other mechanic shops in the Columbus area. Furthermore, they are very kind and personable people who take time to get to know their customers, which is something I really appreciate. Finally, I have a family member who is currently learning to drive, and they very kindly gave me five traffic cones that they didn't need to help her practice the maneuverability test. I can say with confidence that this is an awesome family business, and I highly recommend it to anyone who needs work done on their car.
Response from the owner · 3 weeks ago
Josiah, thank you for your awesome review! We appreciate you taking the time to share your experience with our automotive repair service and for your kind words! We are a family owned business and we treat our customers like our family and we are happy that you chose us for your vehicle! Thank you for recommending our automotive repair facility and for your great review!
Ramtin KardanLocal Guide · 41 reviewsTotal number of Google reviews Ramtin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChanged my brake pad and calipers for my Lexus RX. The price was better compared to other places, and the owner is very friendly.
- Price assessment: Reasonable price
- Services: Auto brake repair, Brakes
Response from the owner · 3 weeks ago
Ramtin, thank you for your 5 star review! We appreciate you taking the time to share your experience and we are happy that we could provide professional and quality service at a great price! Whether it is brake, suspension, or other automotive repair service needs; we are here for you!
Business details
- Address: 6066 Busch Blvd, Columbus, OH 43229
- Phone: (614) 848-9666
- Website: autorepairservicecolumbusohio.com
- Service area: Columbus, OH