Google reviewers rate OnGuard Pest Control five stars based on 482 reviews, with the owner responding to 97% of comments. Customers frequently praise technicians for thorough inspections, clear communication regarding pest behavior, and prompt scheduling within 24 hours. Services include treating mice, cockroaches, and bedbugs, along with sealing entry points to prevent future infestations. The provided excerpts do not contain low-star reviews or recurring criticisms.
Google rating: 5.0 out of 5 from 482 reviews (99% five-star).
Reviews on this page: 482 Google reviews (409 with written comments, 1 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: July 23, 2026.
Service: Wildlife serving New York, New York.
Data from Google, last updated November 10, 2026.
Star ratings
482 Google reviews we collected
5.0of 5
5 stars47799%
4 stars41%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 409 written reviews
100%praise
Praise751100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28137%
Quality & results19226%
Speed & response10013%
Would recommend8912%
Communication7410%
Honesty & trust132%
Price & value20%
What customers talk about
We read 409 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was patient, thorough, and knowledgeable, and he did a great job clearly communicating what was happening at every step of service over multiple visits.”
“Joe Miller did an incredible job thoroughly inspecting my apartment.”
“Got served within a day of making the call both times, and it seems to be working well.”
“John is the most knowledgeable, efficient, capable, and caring pest control specialist I've ever encountered and can strongly recommend his services.”
“He explained so much to me about how mice behave and I feel more empowered and relaxed having had him do his work in here.”
“Nothing is better than having a person you can trust coming into home and doing an excellent job.”
“On Guard was a little pricey but their prompt response and service was well worth it and we haven’t had any further issues since the first appointment.”
People customers mention
Louis18 reviews
John15 reviews
Lou8 reviews
Nico6 reviews
Andrew4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I've really enjoyed working with Wakas and OnGuard. He was patient, thorough, and knowledgeable, and he did a great job clearly communicating what was happening at every step of service over multiple visits.
Response from the owner · 3 months ago
Thank you for your kind words, Jon! We're delighted to hear that you had a positive experience with Wakas. His dedication to clear communication and thorough service is truly appreciated. It's great to know you felt supported throughout your visits.
M
Mahmoud Hassan6 reviewsiTotal number of Google reviews Mahmoud has written across all businesses on Google Maps, not just this one.
Jose does an excellent job?
In my building very professional i see that he is very dedicated to his job definitely he is the best
Response from the owner · 5 months ago
Thank you for your wonderful feedback! It’s fantastic to hear that Jose made such a positive impression with his professionalism and dedication. We truly appreciate your recognition of his hard work. Your support means a lot to us!
M
Marisol Ruiz1 reviewiTotal number of Google reviews Marisol has written across all businesses on Google Maps, not just this one.
Lou and Waqas were amazing to work with and solved the issues we were having with pests.
Jose also helped us with routine maintenance and he was very helpful!
Response from the owner · 2 years ago
Thank you for your kind words, Marisol! We're delighted to hear that Lou and Waqas provided you with excellent service and effectively resolved your pest issues. Your feedback means a lot to us!
T
Thomas J4 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Excelente compańia on guard pest Joe miller hace su trabajo muy bie
Response from the owner · 8 months ago
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with Joe Miller. It's always encouraging to know our team's efforts are appreciated. Your support means a lot to us!
A
Anna SpitzLocal Guide · 68 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Joe Miller did an incredible job thoroughly inspecting my apartment. He got into hard to reach and see places and spent time, showing extreme attention and care. He explained so much to me about how mice behave and I feel more empowered and relaxed having had him do his work in here. Would definitely recommend Joe!!!
Response from the owner · 9 months ago
Thank you for your fantastic review! It’s wonderful to hear that Joe provided such a thorough inspection and took the time to explain everything to you. We're glad you felt empowered and relaxed after his visit. Your recommendation means a lot to us!
O
Owen Cozine10 reviewsiTotal number of Google reviews Owen has written across all businesses on Google Maps, not just this one.
Malik was incredibly helpful and friendly! Got served within a day of making the call both times, and it seems to be working well.
Response from the owner · a year ago
Thank you for your kind words, Owen! We're delighted to hear that Malik provided helpful and friendly service. It's great to know that you experienced prompt assistance and that everything is working well for you. We appreciate your feedback!
T
TS Sales12 reviewsiTotal number of Google reviews TS has written across all businesses on Google Maps, not just this one.
Had a mice problem, Jose was great and did a robust job.
Price: $200+
Services: Home inspection, Rodent extermination
Response from the owner · 11 months ago
Thank you for your kind words! We're delighted to hear that Jose provided excellent service and effectively handled your mice problem. It's always our goal to ensure our customers feel taken care of. We appreciate your feedback and hope you have a pest-free environment!
J
Jose Diaz1 reviewiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Lenert is very professional and easy to work with while answering all questions and concerns.
Response from the owner · a year ago
Thank you for your kind words, Jose! We're delighted to hear that Lenert provided you with professional and helpful service. Our team always strives to address any questions or concerns, and it's great to know that you had a positive experience. Your feedback is truly appreciated!
L
LG4 reviewsiTotal number of Google reviews LG has written across all businesses on Google Maps, not just this one.
Louis is a very knowledgeable subject matter expert. He is customer focused, thorough, and a pleasure to interact with.
Response from the owner · a year ago
Thank you for your kind words! We're delighted to hear that Louis made such a positive impression with his expertise and customer service. It’s always great to know our team is making a difference. Your feedback is appreciated!
