Onix Cleaning Services

Hi Rodolfo, thank you for sharing your feedback. We’re sorry to hear that you were unhappy with your experience. We would like to clarify the situation regarding the additional $50 charge. The charge was not an invented fee or added without explanation. The finished basement was not included in the cleaning package originally booked, and our package checklist and booking confirmation clearly outline what is included. Our quotes are also estimates based on the information provided and may be adjusted based on the actual condition and scope of the property. When our team arrived, they discovered that the property included a finished basement, which was outside the scope of the package booked. Our team attempted to contact you to confirm whether you wanted the basement cleaned, but we were unable to reach you at the time. We then contacted the landlord, who confirmed that the entire property, including the basement, was expected to be cleaned. Based on that confirmation, our team proceeded with cleaning the basement and we communicated that an additional $50 charge would apply for the extra area. We understand that unexpected charges can be frustrating, which is why we made every effort to verify the scope of work before proceeding. We value transparency and always strive to communicate any additional charges before performing work outside the originally booked package. We hope this clarification provides additional context regarding what occurred.

Thank you for taking the time to share your experience. We’re truly sorry to hear that the deep cleaning did not meet your expectations, especially since the apartment was being prepared for your daughter’s move-in. We appreciate you recognizing the work completed behind the refrigerator and oven, but we understand that this doesn’t make up for the other areas you felt were missed. A deep cleaning should leave you feeling confident in the condition of the space, and we’re disappointed that wasn’t your experience. We also understand how busy and hectic moving day can be and why you weren’t able to reach out within the 24-hour service guarantee. We genuinely appreciate your honest feedback. We will take your comments seriously, review them with our team, and use this experience as an opportunity to improve our service, communication, and attention to detail moving forward. Thank you again for giving Onix Cleaning the opportunity to serve you. We appreciate your feedback and will continue working to provide a better experience for our customers.

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. We truly appreciate your trust and support

Thank you, Jess, for your kind feedback; we're so glad Maria and the team could make your move-out clean easy, affordable, and stress-free, and we look forward to helping you enjoy a clean, healthy home again in the future.

Thank you, Veronica, for your kind words; we're so glad our clear communication, responsiveness, and thorough cleaning helped create a healthier, stress-free home experience, and we truly appreciate your trust in our team.

Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that our team met your expectations and provided a thorough deep cleaning. Your recommendation means a lot to us, and we’ll be sure to share your compliments with the team.

Thanks so much for the kind words Rosylnn, we're glad our deep clean left your home feeling fresh and stress-free and we truly appreciate your trust in Onix and look forward to helping keep your new place clean, healthy, and worry-free.

Thank you for sharing your feedback. We’re sorry to hear about your experience and wanted to clarify a few details. For post-construction cleanings, we always request photos or videos of the property before scheduling. This is part of our standard process since we don’t currently conduct on-site estimates. The photos help us assess the condition and ensure we send the right team and equipment to deliver the best results. In this case, we didn’t receive the requested photos, so the booking couldn’t be confirmed. While you mentioned that the 21st worked for you, we hadn’t finalized the appointment, and by the time we received your reply, that slot had already been booked. We completely understand how this could be frustrating. Our process is designed to make sure every cleaning is handled safely, efficiently, and to the highest quality standards. We truly appreciate your understanding and would be happy to assist you in the future once photos or a short video of the property are available.

Thank you so much for your kind words and recommendation! 💙 We’re so glad you found our scheduling easy and our service efficient and high-quality. We truly appreciate your support and look forward to cleaning for you again!