Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Google reviewers rate OnTime Appliance Repair Service five stars based on ninety reviews, with the owner responding to seventy percent of comments. Customers consistently highlight prompt arrival times, same-day service availability, and clear communication regarding diagnoses and costs. Technicians are described as knowledgeable and honest, often carrying necessary parts to complete repairs like refrigerator, dryer, dishwasher, and washing machine issues in a single visit. Recurring themes include fair pricing, efficient problem-solving, and professional demeanor, with no significant patterns of criticism evident in the provided excerpts.
Data from Google, last updated November 10, 2026.
90 Google reviews we collected
Phrases our text analysis found in 86 written reviews
How often each topic comes up in the written reviews
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great communication, fair pricing and gets the job done quick”
“Quick response time, knowledgeable to diagnose the issue with our dryer and fast at fixing the issue.”
“I highly recommend them and will definitely call again as needed for any other appliance repairs!”
“So glad I called and met Luis, same day service, excellent service.”
“Upon moving into our new home, we inherited a fridge that had a clogged filter and fan that didn't work.”
“The price was fair and the service was terrific Luis was very helpful and is a very nice person.”
“Luis answered the phone and I explained that my GE refrigerator wasn’t coooling properly since yesterday.”
“I could tell he has integrity and cares about establishing long term trust with customers.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 90 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
100% customer focused honesty and integrity. Thoughtful upfront conversation about likely causes and solutions to my problem, as well as fully transparent regarding limitations of what might even be able to be done based on how old my appliance was. Great experience throughout.
Great communication, fair pricing and gets the job done quick
Luis was super helpful with dishwasher issue. Will reach out again with any appliance repair needs.
Quick response time, knowledgeable to diagnose the issue with our dryer and fast at fixing the issue.
I could not be happier! Luis answered the phone and I explained that my GE refrigerator wasn’t coooling properly since yesterday. He said he could be there in 15 minutes. He diagnosed the problem immediately. He had a replacement fan motor in his truck and had the fridge working in less than an hour. The price was fair and the service was terrific Luis was very helpful and is a very nice person. We will definitely call OnTime if we need any appliance repair in the future.
My refrigerator started squeaking then howling in a couple days over the weekend! I called Luis early Monday morning and he was able to quote, come out and complete the repair all in one day! Grateful for the quick personable service. Thank you!!! 🙏
Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our service. We appreciate your support and look forward to serving you again in the future. Thanks also for the professional photos, they’re great.
The best appliance repair experience I have ever had. Immediate reply, scheduled right away, competent, professional, immediately diagnosed the problem, had the part on had, fixed right away. Will definitely call again!
We’re so grateful for your 5-star rating, Hanno Strydom! Thank you for choosing us.
Excellent service! To the point, honest, efficient work. Doesn't overcharge, sees the repair all the way through. I have used OnTime for 3 different repair projects on different older appliances and each time has been reliable and a working like new result.
Thank you for your feedback and review! We appreciate it.
Luis was prompt and professional. While my mom’s washing machine was ultimately unable to be repaired, he diligently worked on the issue and made sure to keep the cost as low as possible for my elderly mother. He gave us an excellent recommendation on a replacement machine. We will definitely contact him again for any of our repair needs!
We appreciate your positive feedback; your support is highly regarded.
Prompt and Friendly Service. Went above and beyond to source a needed part quickly that was not available nearby. Fixed the immediate problem and gave great recommendations on simple maintenance.
We value and appreciate your review, thank you!
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts