Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts
Customers generally praise the company for punctual, professional service and effective removal of pet stains and odors from carpets and rugs. Recurring themes highlight friendly technicians who communicate clearly and provide before-and-after demonstrations. However, low-star reviews indicate concerns about pricing discrepancies between phone estimates and final bills, as well as instances where technicians allegedly tracked dirt into homes or failed to remove existing stains completely.
Data from Google, last updated November 3, 2026.
1,583 Google reviews we collected
Phrases our text analysis found in 1,090 written reviews
How often each topic comes up in the written reviews
We read 1,090 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A very professional and knowledgeable team came out to service my home.”
“beware before using this unprofessional company and technicians.”
“Thank you OSC Team, Timely and thorough job start to finish.”
“Horrible don’t use them this is how they clean duct work nasty and blew stuff all over the house”
“Great price, fast reliable service from thoughtful, respectful technicians.”
“They never got back to me”
“I'll highly recommend oops steam clean to my family and friends.”
“It’s been a week exactly carpet is still very smushed down looking and crunchy and lingering smell from the cleaning job, would not recommend.”
“Oops sent their regional manager Tim to explain their natural fiber process a little bit more expensive but it was worth every penny!”
“However the company overcharged me double the average amount for the work that needed to be done.”
“Marvin the technician was professional , personable, knowledgable and very easy to work with.”
“I asked why the tech did not explain that they could still clean the carpet and explain to my wife the best they could do would be it.”
“Marvin was extremely honest with the issues on my rug and set expectations very quickly.”
“(Very Shady) They have no interest in cleaning carpet to the best it can be and what is left is understood, they insist on you paying more than the qu…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 1,583 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
He was very friendly knowledgeable and courteous. He did a great job, no complaints
We appreciated the friendly and efficient service. It was reassuring and eye opening when the guys showed side by side before and after cleaning on one carpet. Very impressive!
A very professional and knowledgeable team came out to service my home. Very helpful and quick with services. I'll highly recommend oops steam clean to my family and friends.
Thank you OSC Team, Timely and thorough job start to finish. Much appreciated!
Quick. Efficient and on time. Thank you guys.
Great Experience. They guys were very professional and did an outstanding job. WELL DONE!!!
You can go wrong with Oops Steam Cleaning!!! Great price, fast reliable service from thoughtful, respectful technicians. I have used them for years and will continue to do so! 100/10 I highly recommend!
Living area, hallway, and main traffic areas cleaned. Very professional and great communication.
Hello Robin! We're absolutely delighted to hear that our team was able to provide wonderful results for your carpets with our steam cleaning services! We take great pride in our top-notch technicians and their dedication to delivering thorough and effective steam cleaning. If you ever need any steam cleaning services again or have any questions, please don't hesitate to get in touch. Have a fantastic day!
Oops always does a great job! Shaun is GREAT! So professional and my house smells so clean! Super great company and techs!
Hello Mary! Thanks so much for your 5-star review of our carpet cleaning services. If your carpet ever needs refreshing again, or you need any of our other services, please don't hesitate to reach back out. Have a great day 😊
I have used these guys in the past a couple of times. Today was another great service cleaning my area rug that my dog had a fecal accident on. The other rug needed sprucing up as it had never been cleaned. I can already see a brightness on both which will help the seating areas. Marvin the technician was professional , personable, knowledgable and very easy to work with. Will be using again
We appreciate you taking the time to leave us a 5-star review, Evelyn! It's great news that your rug cleaning came out successful, even with the pet stains. Please let us know if we can ever help out again!
Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts