iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%69+43.8Reliability 28%58+16.4Replies to reviews 8%36+3Craft & service penalty99−0.1Momentum penalty71−2.9Experts Score= 60Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 66 pilates studiosiPosition by Experts Score among all companies we track in this category. · better than 8%
4.8★★★★★187 Google reviews · 24 photos
93%five-star reviews
4.62★last 12 monthsiAverage stars on reviews from the last 12 months only.
8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Orangetheory Fitness in East Lansing 4.8 out of 5 stars based on 187 reviews. Customers frequently praise the heart-rate monitored strength and endurance classes, clean facilities, and supportive coaches who provide form corrections and encouragement. The scheduling app is noted for its accountability features, such as pre-booking and cancellation fees. However, recurring criticisms involve aggressive post-trial sales tactics, inconsistent communication regarding late arrivals, and variable coaching quality that can lead to negative experiences.
Google rating: 4.8 out of 5 from 187 reviews (93% five-star).
Reviews on this page: 187 Google reviews (128 with written comments, 3 with photos).
Owner responses: the business replied to 3% of reviews.
Most recent review: October 7, 2026.
Service: Pilates Studio serving East Lansing, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other pilates studios
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Orangetheory FitnessPilates Studios median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orangetheory Fitness: 69/100 on this factor. Category median: 94.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orangetheory Fitness: 58/100 on this factor. Category median: 93.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orangetheory Fitness: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orangetheory Fitness: 71/100 on this factor. Category median: 100.B
71
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orangetheory Fitness: 36/100 on this factor. Category median: 66.D
36
Bar = this company · dark tick = category median.
Star ratings
187 Google reviews we collected
4.8of 5
5 stars17393%
4 stars53%
3 stars00%
2 stars21%
1 star74%
Praise vs complaints
Phrases our text analysis found in 128 written reviews
89%praise
Praise7089%
Complaints911%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3544%
Would recommend1620%
Quality & results810%
Honesty & trust68%
Speed & response56%
Communication56%
Price & value45%
What customers talk about
We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Such kind people, really solid mix of a strength and endurance workout, so much variety each class, and great coaches who will push you while also enc…”
“Highly recommend Orangetheory to anyone, whether that’s beginners looking to get into working out, those willing to get some movement in, or those wil…”
“I cannot recommend this gym enough to anyone looking for a supportive atmosphere while getting a nice burn in.”
“Such a great experience from the wonderful desk staff (they somehow always knows your name and are always smiling) or the excellent coaches.”
“The vibe and atmosphere, the genuine friendliness from the staff/coaches, and the variety of workouts themselves makes me proud to be a member for alm…”
“This is my 6th month at OTF after signing up immediately after my first free class and I cannot recommend the workouts/ this location enough!”
“I also like that the instructor is kind and explains how to modify things when necessary.”
“I understand having a late policy, but the lack of communication was disappointing.”
“I do think the price for unlimited is pretty high, $179 a month is a lot, but if you go more days than not, it’s worth it if you truly enjoy it.”
People customers mention
Liz9 reviews
Challenge3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
FFlower5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
Very disappointed with my experience today. I called the front desk beforehand because I wasn’t sure if I would make it on time, and I was told they would keep me on the schedule if I could make it.
I ended up being about 15 minutes late, but I drove 20 minutes and rushed to get there. If I had been told that I…
FFronk3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
They have way too aggressive of a sales tactic. Don't call me then immediately text me when I don't answer about signing up. Everyone was really nice and the workout wasn't boring so I had planned to sign up until the multiple successive attempts to contact me immediately after my trial
RReannaLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Such kind people, really solid mix of a strength and endurance workout, so much variety each class, and great coaches who will push you while also encouraging you the entire class!! Wish I would've started sooner!
NNicole2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Orange theory is the best workout I’ve ever had! I have been here about a year and I absolutely love it. Not only is it a great workout but it is great for your mental health as they promote pushing through finish lines and working out for nobody but yourself!
JJohn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Heart-rate monitored workouts on the treadmill, rower, and floor/weights allow for the perfect workout for you. Just show up or go All Out! Coaches are awesome and always helping to improve form.
LLeanne2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Consistently challenging workouts with a scheduling app that holds you accountable by pre-booking classes. I have my classes automatically add to my calendar and I consider them "appointments" so that I don't double book or skip. There is a cancellation fee for late cancels, one more layer of accountability to get…
Very disappointed with my experience today. I called the front desk beforehand because I wasn’t sure if I would make it on time, and I was told they would keep me on the schedule if I could make it.
I ended up being about 15 minutes late, but I drove 20 minutes and rushed to get there. If I had been told that I wouldn’t be allowed into the class if I was late, I wouldn’t have made that effort.
I understand having a late policy, but the lack of communication was disappointing. I left feeling embarrassed and frustrated!
J
Jennifer Juarez bautista2 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
They have way too aggressive of a sales tactic. Don't call me then immediately text me when I don't answer about signing up. Everyone was really nice and the workout wasn't boring so I had planned to sign up until the multiple successive attempts to contact me immediately after my trial
Response from the owner · 3 months ago
Thank you for the honest feedback, we're sorry our follow-up came across that way. Our intention is simply to answer any questions after an intro class and help if someone is interested in getting started.
Looking at your account, it appears we made one follow-up phone call and sent one text after your trial workout. Even so, we understand that everyone has different preferences for communication, and we apologize if our outreach felt too pushy.
We're glad to hear you enjoyed the workout and had a great experience with our team. We truly appreciate you giving us a try.
R
Reanna CantrallLocal Guide · 32 reviewsiTotal number of Google reviews Reanna has written across all businesses on Google Maps, not just this one.
Such kind people, really solid mix of a strength and endurance workout, so much variety each class, and great coaches who will push you while also encouraging you the entire class!! Wish I would've started sooner!
N
Nicole2 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Orange theory is the best workout I’ve ever had! I have been here about a year and I absolutely love it. Not only is it a great workout but it is great for your mental health as they promote pushing through finish lines and working out for nobody but yourself!
W
Wyatt RitchieLocal Guide · 31 reviewsiTotal number of Google reviews Wyatt has written across all businesses on Google Maps, not just this one.
Heart-rate monitored workouts on the treadmill, rower, and floor/weights allow for the perfect workout for you. Just show up or go All Out! Coaches are awesome and always helping to improve form.
R
Rhiannon Thayer4 reviewsiTotal number of Google reviews Rhiannon has written across all businesses on Google Maps, not just this one.
Just finishing my third full month as a PREMIER member of Orange Theory Fitness in East Lansing, Michigan and I can't say enough positive about it. I never saw myself as the fitness type, but joining this group has been fun and extremely rewarding. So fun, I have been going every day for more than 70 days and sometimes twice a day.
I travel at my work and can use my membership at other Orange Theory Fitness locations near where I am working. This has really helped me stay on track with my fitness goals.
Thank you to the entire staff at the Orange Theory Fitness location in East Lansing, Michigan, for helping me start this fitness journey. I could not have done it without all of you.
Thanks again, Bob.
4/22/2026 update, continuing our Orangetheory journey while on vacation in Las Vegas and continuing to knock out brackets for our East Lansing Orangetheory Bracket Challenge 2026. We're coming for those last three stamps (DriTri, Earth Day Anything but a Bottle and no late cancels) when we get back and you can keep your Bye! Great fun, thanks Jon, for keeping it challenging and fun! Bob & Laura
L
Leanne Weber2 reviewsiTotal number of Google reviews Leanne has written across all businesses on Google Maps, not just this one.
Consistently challenging workouts with a scheduling app that holds you accountable by pre-booking classes. I have my classes automatically add to my calendar and I consider them "appointments" so that I don't double book or skip. There is a cancellation fee for late cancels, one more layer of accountability to get you there! Lots of optional contests and fun activities to keep things interesting.
