Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts

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Orchard Mental Health Group

Counselor · Rockville, MD

4.5 ★★★★★ 195 Google reviews · 3 photos
83%five-star reviews
5%reviews answered by the owner
Nov 2026latest review
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Orchard Mental Health Group at a glance

Google reviewers rate Orchard Mental Health Group 4.5 out of 5 stars based on 195 reviews. Clients frequently praise the counseling staff for their empathy, professionalism, and ability to facilitate progress in therapy and dietetic services. However, several low-star reviews highlight significant issues with administrative operations, including billing errors, unclear insurance policies, and difficulties reaching the office for scheduling or paperwork.

  • Google rating: 4.5 out of 5 from 195 reviews (83% five-star).
  • Reviews on this page: 195 Google reviews (135 with written comments, 1 with photos).
  • Owner responses: the business replied to 5% of reviews.
  • Most recent review: November 5, 2026.
  • Service: Marriage Counselor serving Rockville, Maryland.

Data from Google, last updated November 10, 2026.

Star ratings

195 Google reviews we collected

  • 5 stars16283%
  • 4 stars63%
  • 3 stars21%
  • 2 stars53%
  • 1 star2010%

Praise vs complaints

Phrases our text analysis found in 135 written reviews

  • Praise12981%
  • Complaints3119%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6239%
  • Quality & results2013%
  • Communication1912%
  • Speed & response1811%
  • Would recommend1711%
  • Price & value159%
  • Honesty & trust96%

What customers talk about

We read 135 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She was so patient and encouraging, made me feel comfortable being myself, and explained each step of the process so well.”
    “…so far, not so good and the way things are being handled is not only unprofessional but it’s delaying things that I need to get done on this path of h…”
  • “…background and the complexity of what I’m experiencing to give me a thorough diagnosis.…”
    “Absolutely terrible experience we requested cost transparency at the beginning and service scope questions, none of them were answered.”
  • “Very good communication and effort, much appreciated.”
    “Let alone come to a place where you recognize you need support - to then be ignored in this manner?”
  • “The evaluation was done both efficiently and at my pace.”
    “Then I get an invoice for a $100 no show fee from when the patient missed, but I had not received any feedback from the clinic at the time that the se…”
  • “Jackie Gordon is the most wonderful person I've ever had the opportunity to work with and I couldn't recommend her more if I tried”
    “The therapist is great other then that never again.”
  • “She’s been flexible with her schedule with I needed to make adjustments and the billing staff are great at providing clarity and working with my insurance.”
    “As other reviews state, they are not up-front about billing.”
  • “Although I haven't met all the therapists, I can tell you the ones I know are trustworthy, smart, and can get to the heart of the problem (with solutions!”
    “I have had a good experience with the providers at Quince Orchard, but they are not transparent about their billing.”

People customers mention

  • Psychotherapy 4 reviews
  • Amanda 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

4.5 ★★★★★ 195 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jerry Bory1 reviewTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very good communication and effort, much appreciated.

Rachel McMullin5 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always so helpful!

Kevin SLocal Guide · 40 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience with dietician. Helped to identify ways to improve and plans for next steps. Looking forward to the journey!

Julia PintoLocal Guide · 34 reviewsTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Vanessa Buonopane clearly cares so much about clients beyond her job requirements and looked deeply into my background and the complexity of what I’m experiencing to give me a thorough diagnosis. I was hesitant at first to try this since I’ve had some really painful experiences with mental health professionals in the past, and Dr. Buonopane was exactly what I needed at this time to find hope in my healing journey. She was so patient and encouraging, made me feel comfortable being myself, and explained each step of the process so well. The evaluation was done both efficiently and at my pace. I also appreciated her perspective as a fellow person of color, in that I felt more seen and understood. Thanks to her, I can finally stop wondering what I’m dealing with and searching for answers and instead focus on a specific healing plan. Would absolutely recommend!

Jody YoungLocal Guide · 18 reviewsTotal number of Google reviews Jody has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love this practice and Gideon is great!

Rhonda HarrisLocal Guide · 24 reviewsTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

OMHG have been very good with my needs

Silvana Nakata7 reviewsTotal number of Google reviews Silvana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional therapist. I am happy with the staff, the service and the professionalism of the practice.

Don CobbloLocal Guide · 82 reviewsTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely terrible experience we requested cost transparency at the beginning and service scope questions, none of them were answered. We were billed ~double the amount which had to get audited and fixed after many phone calls and emails. We continued to ask scope of service questions such as ongoing support after testing which the clinical director couldn't promise anything. Such a disaster avoid it.

Melissa MuseLocal Guide · 10 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional-GBCC, now Orchard MH Group; my experience has been great! I have been & still am attending weekly & monthly sessions with my Provider(s) for over 3+ years. I have been able to work through a myriad of things over the years from grief to anxiety/depression, family/marriage issues, along with being a woman & mom in her 40s trying to navigate life with an 18 yr old college student and a 14 yr old high schooler. The ability to rely on my therapy as a way to get through hard times has meant so much to Me. Thank you GBCC/Orchard!

Betty Puffer6 reviewsTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Each counselor has been great. I feel comfortable discussing matters. We come up with different strategies each in their own way. I most always feel I am making progress thanks to them.

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