Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate Orenda MedSpa 4.9 out of 5 stars based on 592 reviews. Positive feedback highlights professional staff, natural results from Botox and laser treatments, and a welcoming atmosphere. Common criticisms involve billing disputes for expanded services, strict cancellation policies during emergencies, and inconsistent staff availability for repeat clients.
Data from Google, last updated November 12, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
592 Google reviews we collected
Phrases our text analysis found in 425 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 425 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The atmosphere is beautiful, professional, and inviting.”
“This situation was extremely unprofessional and disappointing, especially after years of being a customer.”
“She is amazing and I highly recommend her and Orenda MedSpa.”
“I would recommend any other place but here and there are better-priced alternatives within 5 mins’ drive from this practice.”
“Josie makes you feel comfortable and I'm getting great results.”
“I received absolutely terrible customer service and inadequate information about a treatment they recommended.”
“II fully trust Jo with my face and I’ve had my Botox done by Jo and I couldn’t be happier with my experience.”
“Despite explaining this, we were told we were lying and that they would stand behind their new employee.”
“Joann was great as she walked me through the process and how to take care of my skin during healing.”
“I drive from northwest Denver to Castle Rock for this and it’s so worth it!”
“…lled to politely (convo recorded) ask if I could be forgiven the $100 fee given the circumstances; in response, Alicia told me she was canceling my 3p…”
“The front desk took care of me right away and was so welcoming.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Orenda MedSpa for 6 kinds of job. Pick one to see what they paid and said.
I had my first Neogen laser treatment 5 days ago. Joann was great as she walked me through the process and how to take care of my skin during healing. Everything went smoothly and I'm already noticing a difference! I highly recommend this medspa!
I and doing the laser hair removal with Josie. She is amazing and I highly recommend her and Orenda MedSpa. I did the package and they take such great care of me. They are professional, kind and they are skilled. Josie makes you feel comfortable and I'm getting great results. I mostly wanted to do this for a…
Molly is the best in the business! I’ve been going to her for 3 years! She does everything so natural! I wouldn’t trust anyone else!
The experience is exceptional! You are walked through every step and are a part of the entire process. I have seen Molly and Jo and both are exceptional!! Can’t go wrong at Orenda!
Molly is absolutely wonderful for Botox/xeomin injections! She’s so personable, friendly, and professional. I barely even feel anything and a week later-perfectly wrinkle free. She’s amazing.
Orenda Medspa is excellent. From the initial consultation, communication in the interim, pre & post treatment instructions, to the actual treatment , I knew I was in good hands. Molly gave me good advice & did a fabulous job! I am very pleased with the results.
| Job | Reviews | Category typical |
|---|---|---|
| BOTOX treatments | 74 | — |
| Lip fillers | 18 | — |
| JUVÉDERM treatments | 3 | — |
| Dermaplaning | 3 | — |
| Laser hair removal | 2 | — |
| IPL photo facial | 2 | — |
4.9 ★★★★★ 592 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very thorough and professional. Great service experience
We really appreciate you taking the time to share this, Derek! It means a lot to know that the attention to detail and service stood out. Thank you for trusting us!
I had my first Neogen laser treatment 5 days ago. Joann was great as she walked me through the process and how to take care of my skin during healing. Everything went smoothly and I'm already noticing a difference! I highly recommend this medspa!
Thank you so much for taking the time to update your review, Lynn! We're so happy to hear your first treatment was such a positive experience. Jo loves making sure every client feels comfortable, informed, and cared for throughout the entire process. It's wonderful to hear you're already noticing a difference! We look forward to being part of your continued skincare journey!
I and doing the laser hair removal with Josie. She is amazing and I highly recommend her and Orenda MedSpa. I did the package and they take such great care of me. They are professional, kind and they are skilled. Josie makes you feel comfortable and I'm getting great results. I mostly wanted to do this for a special anniversary trip and it made my trip so much more enjoyable. I do have a couple more months to go, but I recommend doing the package to get the best results.
Thank you so much for the wonderful review, Cari! We are so happy to hear that you’ve had such a positive experience. Josie truly loves making each client feel comfortable, confident, and cared for throughout their treatments. It’s especially exciting to hear that you're loving your results and that they made your anniversary trip even more special! We look forward to seeing you at your upcoming appointments!
Molly is the best in the business! I’ve been going to her for 3 years! She does everything so natural! I wouldn’t trust anyone else!
Thank you so much for your continued trust in Molly and Orenda! Three years of loyalty means so much, and we truly appreciate being your continued trust. Her goal is always to keep results looking natural and tailored to each client. Thank you for trusting us year after year!
The experience is exceptional! You are walked through every step and are a part of the entire process. I have seen Molly and Jo and both are exceptional!! Can’t go wrong at Orenda!
Creating an experience where clients feel comfortable and confident every step of the way is so important to the team. Molly and Jo will truly appreciate the kind recognition. Thank you for choosing Orenda, Kara!
Molly is absolutely wonderful for Botox/xeomin injections! She’s so personable, friendly, and professional. I barely even feel anything and a week later-perfectly wrinkle free. She’s amazing.
This review means the world, Macy! Thank you! We always aim to keep things easy, comfortable, and effective, so we're thrilled you had such a great experience. Molly is truly an artist at what she does!
I cannot say enough great things about Orenda MedSpa and the amazing experience I’ve had! From the moment you walk in, you feel welcomed, comfortable, and well taken care of. The atmosphere is beautiful, professional, and inviting. II fully trust Jo with my face and I’ve had my Botox done by Jo and I couldn’t be happier with my experience. She is absolutely wonderful! She takes the time to listen to what you want, explains everything, and makes you feel completely comfortable throughout the process. Her knowledge, attention to detail, and genuine care really set her apart. I love that she focuses on enhancing your natural beauty rather than making you look overdone. It’s so important to find someone you trust when it comes to your face, and I can honestly say she’s someone I highly recommend. If you’re looking for a knowledgeable, talented, and personable provider in a beautiful med spa, look no further than Orenda MedSpa!
It means so much to hear that your experience at Orenda has been such a positive one, Larisa! Jo is passionate about taking the time to understand each client's goals and creating results that enhance their natural features, achieving results that feel natural and balanced. Thank you for your continued trust and for sharing such kind words about Jo and the Orenda team!
I have been a client here since 2014; 12 years. I had an Apt on Oct 7 and Oct 22 and one today at 10:20. I have given this company thousands of dollars in business. I was hospitalized as an inpatient with LIVER FAILURE from a BLOCKED SMALL INTESTINE and so missed my Oct 7 and Oct 22 apts. This picture of my liver enzymes shows just one of my results as I was trending towards failure. I called at 10:36 today, apologizing for being late as I was being titrated off of my powerful pain medications and overslept and my son was driving me. Alicia told me that I was charged $100 for my no show and rescheduled me for 3pm today, which I accepted. 10 mins later, I found the paperwork for being an inpatient and called to politely (convo recorded) ask if I could be forgiven the $100 fee given the circumstances; in response, Alicia told me she was canceling my 3pm apt and DROPPING me as a client from the practice after 12 years due to the 2 previous no-shows this month. I was shocked and tried to explain again, but never rose my voice nor gave any attitude, I don’t do that. I just explained again that I was inpatient, had a mortality risk and was on a multitude of opiate pain meds, Valium and brain toxicity from the liver pushing toxins in my body causing memory loss. Alicia said that bc I had called while an inpatient same day but AFTER my missed apts, those count as no-shows…my son ran my phone while I was incapacitated and helped me try to explain the situation, I personally have no memory but do have screenshots of the phone call on my part as well, although I fail to see how this helps her case as even incapacitated, I still tried to call and make an effort to explain I was hospitalized and in severe pain. She then repeated that she was dropping me from the practice and ‘could I help you with anything else?’. I tried explaining myself again and she repeated the same monotone statement verbatim. By this time I am in tears. I asked for the $100 to be forgiven at the very least because my hospital stay will cost thousands out of pocket and I have no one to help me with the costs. She responded very coldly with ‘Can I help you with anything else?’ I explained I recorded the call to prove I had been nothing but polite and she responded with ‘I understand’ and then nothing. I am shaking as I write this, I have gone there since 2014, and anyone who has been titrated off of both Opiates and Valium following severe pain post-health emergency (while an inpatient no less) can sympathize with how severely it affects your system…I have had nausea and vomiting for days. I sincerely apologized for oversleeping after a night of insomnia and how I couldn’t drive w/out my son’s help. Remember that she had rescheduled me when I called moments earlier to explain my situation; it was only after I called to politely ask for my $100 to be forgiven IF I produced proof of hospitalization did she tell me I was dropped from the practice and my 3pm cancelled. When I brought this up, she altered her explanation to say ‘well I researched your no shows’ which rings hollow as I called back just moments after my initial call, and it is a clear cop-out. The cruelty is astonishing. I would recommend any other place but here and there are better-priced alternatives within 5 mins’ drive from this practice. We all have a choice, and I wanted to share my experience so that it is known that this company, as I was coldly told , ‘Has a business to run’ regardless of whether I was an inpatient or not, or with what. But in the the same manner, I have a right to show people that there are other, competitively priced, kinder and more compassionate businesses out there. I am sure she will respond, given her cold attitude she gave me, and I will respond with additional receipts. This young woman is the kind of person who will never allow anyone but her to have the final say.
We are truly sorry to hear about the difficult circumstances you described, and we sincerely hope you are doing better. After reviewing your comments, we would kindly ask that you double-check the business you intended to review. We have no record of you ever being a client here at Orenda MedSpa, and the details you provided do not align with our business history. You mentioned being a client since 2014 for the past 12 years; however, our business has not been in operation since 2014. Additionally, we do not have any employees in our office by the name of Alicia. We value our reputation, our clients, and the trust they place in us, and we ask that you take this review down, as it is intended for another business.
Orenda Medspa is excellent. From the initial consultation, communication in the interim, pre & post treatment instructions, to the actual treatment , I knew I was in good hands. Molly gave me good advice & did a fabulous job! I am very pleased with the results.
Thank you so much for taking the time to share your experience, Mary Jo. It means a lot to know you felt comfortable and well cared for throughout the entire process. We truly believe the experience from the first consultation to the final results is just as important as the treatment itself. We're thrilled you're pleased with your results and are so grateful you chose Orenda MedSpa!
Love Orenda Spa—Molly and her staff are friendly, professional and Molly is incredibly knowledgeable. She clearly loves what she is doing.
We’re grateful for your 5-star rating, Deanna — thank you for choosing us we're so glad you had a good experience!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
