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Organic Nail House

4.7 ★★★★★ · 133 Google reviews · 24 photos
Nail salon · Burbank, CA

Organic Nail House at a glance

Google reviewers rate Organic Nail House 4.7 out of 5 based on 133 reviews, with the owner responding to 54 percent. Clients frequently praise the clean, quiet atmosphere, professional technicians, and relaxing amenities such as massage chairs and complimentary drinks during manicures and pedicures. However, lower-rated reviews cite a decline in service quality and sanitation since a change in ownership, along with complaints regarding rude management and unclear pricing policies for appointment deposits.

  • Google rating: 4.7 out of 5 from 133 reviews (86% five-star).
  • Reviews on this page: 133 Google reviews (105 with written comments, 18 with photos).
  • Owner responses: the business replied to 54% of reviews.
  • Most recent review: August 27, 2026.
  • Service: Nail Salon serving Burbank, California.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.7
★★★★★
133 reviews on Google
5★115
4★8
3★3
2★2
1★5

Reviews from Google, shown as published (original wording, unedited).

saowaluk foengchinda1 review
★★★★★

The nail services are beautiful, and I always leave feeling pampered and happy with my nails. I also love the little touches like the massage chairs, warm neck wraps, and complimentary drinks. It really feels like a relaxing self-care experience rather than just getting your nails done.<br><br>Highly recommend Organic Nail House to anyone looking for a clean, relaxing salon with great service and talented nail technicians!

  • Price: $60–80
Review from Google · view on Google
Panupat PoolkwanLocal Guide · 11 reviews
★★★★★

Nice employee work great jobs parking good 👍

  • Services: Foot massages, Sculpted nails, Nail art, Nail extensions, Polish removal, Nail painting, Nail polish changes, Men's manicures, Nail designs, Nail repair
Response from the owner · a month ago

Thanks for the great review, Panupat! We appreciate the kind words about our team and service. See you next time!

Review from Google · view on Google
Kelly GreeneLocal Guide · 241 reviews
★★★★★

Probably one of the worst experiences I’ve ever had with a nail salon. The Owner and Manager‘s are consistently “entitled“ and rude – even to loyal customers.<br><br>NOTE: The amount of hypocrisy in the messages they respond to reviews on here is incredible. They consistently use the terminology that they “value loyalty“ – yet again, if you dare to cancel an appointment (respectfully, with communication), their way of handling, it will be to punish you. So no amount of polite “up speak“ or other comments can make up for the fact that this is how they actually handle loyal customers.<br><br>For some reason, the ownership, which is a partnership between Patti, and her male counterpart, believe that you’ve committed some horrible offense if you dare to reschedule your appointment.<br><br>They’re one of 1000 manicure salons in Los Angeles, and they happen to be right down the street from some major Studios, so how insane is it that they find it offensive that busy folk in the entertainment industry might need to occasionally reschedule their appointment??!<br><br>I’ve been a loyal customer for over five months, having put up with some of the rudeness and entitlement, because there was one Manicurist, who always did a decent job.<br><br>I even on one occasion them brought them expensive smoothies because I happen to be grabbing one for myself…<br><br>But did it stop them from being rude when three months later I needed to reschedule an appointment?!<br><br>No. In fact, they acted as if I wasn’t a loyal customer, and as if I had done something atrocious, like missed an appointment, without bothering to request the appropriate change.<br><br>My reason for cancellation? I had had a serious medical situation come up. I even offered to pay for my missed appointment, but all I got back was that I was no longer welcome to schedule with that particular Manicurist, because her time and schedule is very important.<br><br>They also then told me the only way that I could book in a future appointment would be online- so I was being punished for having a medical emergency and having the audacity to actually try to reschedule a manicure appointment!<br><br>I have all the texts to prove this, if annyone out there wishes proof of this.<br><br>Additionally, they lied, and said that “due to my several cancellations” – when I literally had only had ONE cancellation, five months, previous, again to due to illness.<br><br>I don’t know if this cruel and vindictive behavior that does not value, loyalty and kindness is because the owners are just unkind human beings, or if they’re just so overwhelmed with always being shortstaffed that they’ve decided the only way to handle their personal upset is to take it out on loyal customers. Doesn’t matter. I immediately rescheduled with an outstanding manicure salon that just opened literally five minutes from them, and so far those two appointments have been outstanding. Bel-Air Nails.<br><br>But really, as we all know, there’s thousands of good nail salons in Los Angeles, this is definitely not one of them.<br><br>Thank you.

  • Busyness: Not busy
  • Service duration: 30–60 min
  • Atmosphere: Other
  • Maintenance: Acceptable
Response from the owner · Edited a month ago

Hi Kathryn/Kat Cressida/Wendy/Katherine,<br><br>We take feedback seriously, but we must clarify the record for future clients reading this review.<br><br>Our records—spanning multiple booking names (Wendy, Kathryn, Kat, and Katerine)—reflect a pattern of 2 no-shows, 3 same-day cancellations (including messages sent at 2:00 AM), and repeated arrivals over 30 minutes late, a pattern well known to neighboring local businesses as well. Despite our policy, we chose not to charge standard cancellation fees out of courtesy.<br><br>As salon owners, we deeply value our team’s time and livelihood. Repeated last-minute cancellations directly impact our technicians who reserve their full time for scheduled guests. Directing future bookings online or setting boundaries around technician availability is necessary to protect our staff's schedule.<br><br>We wish you all the best with your future salon appointments.

Review from Google · view on Google
Meredith Fontana4 reviews
★★★★★

So yesterday I went to get a pedicure with my daughter. The lady who works the front desk was very kind and helpful while the ladies who did our pedicures were polite and professional. About forty minutes into our session, I noticed a tall, caucasian man (who I assume owns the nail salon) come into the establishment and harass the front desk lady and put his hands on her and spoke disrespectfully towards her. My daughter also noticed this interaction and it made us uncomfortable. I give this establishment four stars because of the women who work there do a good job, but think the man who I saw needs to address his temperament issues to better communicate with his employees.

  • Price: $20–40
  • Services: Pedicure
Response from the owner · 3 months ago

Hi Meredith, thank you for your 4-star review and for your kind words about our service team.<br>Regarding the interaction you noticed, the gentleman is actually my business partner. We were having a highly stressful discussion regarding salon operations. While it may have looked intense from the outside, I want to reassure you that there was no harm meant, and we have a very supportive working relationship.<br>However, we deeply apologize that this happened in the public area and made you and your daughter uncomfortable. We have taken steps to ensure all of our business discussions are kept strictly private in the future. Thank you again for your support of our business.

Review from Google · view on Google
Adriana MartinLocal Guide · 17 reviews
★★★★★

Do they use organic products ????

Response from the owner · 4 months ago

Yes Adriana We definitely do. We prioritize the health and wellness of our clients. So we use organic and non-toxic products for our services.

Review from Google · view on Google
Karen O1 review
★★★★★

Been coming to Organic Nail house for at least 4-5 years here and there since I don’t do my nails very often but never had any issues until now. I was present when they fired the receptionist who always made the experience were very pleasant and was on top of making sure you had a great experience whereas the new one now lacks customer service skills. When I recently went last week the vibe was different and there are only 3-4 technicians when I was always used to seeing a full house. So now you have a to wait 10+ mins before actually being sat down after your appointment time. I got both gel mani and pedicure and my gel mani started chipping one week later. So I called them letting them know that 2 were chipped and I feared more were going to chip so I would like a color change and they only offered $5 discount on their $35 gel color price. I was leaving out of town and didn’t want chipped nails so I agreed but by the time I went in I had a total of 4 chipped nails… I paid $120 originally with tip they could at least has the courtesy to do a complementary change of color. I also noticed their cleaning standards have lowered. I noticed they don’t add the cleaning solution to the pedicure tub after they begin a rinse cycle like they used to. Anyways safe to say I won’t be coming back nor bringing my family here like I used to. I read that there is new ownership, there are some og technicians but I did notice the majority are new. Just beware.

Response from the owner · 5 months ago

Hi Karen, thank you for your feedback and for supporting Organic Nail House over the years. We’re sorry to hear your recent visit did not meet your expectations. Mother’s Day week was one of our busiest weeks, and while we always try our best to stay on schedule, there may occasionally be short wait times due to late arrivals or added services. <br><br>Regarding the gel polish, we do offer a 1-week guarantee for chipped nails and were happy to fix the chipped nails at no charge. However, a full color change for all nails is considered a new service, which is why we offered a discounted price instead. We always try to be fair while also honoring our salon policy consistently for all customers. <br><br>We also take sanitation and customer experience very seriously. Our cleaning procedures are still in place and follow salon standards, and we appreciate you bringing your concerns to our attention. As for staffing changes, those are internal business matters, but our focus remains on providing the best service possible for every guest. <br><br>We truly value all feedback and will continue working hard to improve and keep our customers satisfied. Thank you again for your support and understanding.

Review from Google · view on Google
Heather Shapiro11 reviews
★★★★★

First time customer and I was absolutely blown away by the service here. Very welcoming, accommodating, and top notch work. Pedicure looks fantastic and Patty did this awesome gel x manicure. She was so patient with me while I deliberated over the colors. Will definitely be going back!

Response from the owner · 5 months ago

Hi Heather! Thank you so much for choosing Organic Nail House for your first visit. It was such a pleasure working with you, and I’m so glad we found the perfect colors for your Gel-X manicure and pedicure! Taking that extra time to get the shade just right is always worth it. Can’t wait to see you again soon!

Review from Google · view on Google
Tina Jakus10 reviews
★★★★★

It’s always a very relaxing and pleasurable experience going to the Organic Nail House for my mani-pedi. Friendly service. Quiet environment. 🩷

Response from the owner · 4 months ago

Hi Tina, thank you so much for taking the time to leave such a beautiful and detailed review! We can't wait to welcome you back for your fourth visit soon.

Review from Google · view on Google
Jennifer BrizuelaLocal Guide · 12 reviews
★★★★★

I’ve been a regular customer for a few years, religiously getting my pedicures here. Since changing ownership, the quality of services and customer service is not great. When leaving a deposit for the online appointment, it is not clear that a portion of this deposit is to cover the credit card fees. I’m unsure as to why this is passed on to the client, that’s the cost of doing business. This fee is waived when calling for an appointment- just do that.<br><br>Quite unfortunate.

  • Price: $40–60
  • Services: Service not listed
Response from the owner · 5 months ago

Hi Jennifer, thank you for your feedback and for being a loyal customer over the years. We truly appreciate your continued support. We’re sorry to hear that your recent experience did not meet your expectations.<br><br>Regarding the online booking deposit, a small processing fee is charged by the payment platform for credit card transactions, and this helps us secure appointments and reduce no-shows. We understand that not every customer prefers this option.<br><br>We value your comments and are always working to improve both our service and communication. We hope to have the opportunity to provide you with a better experience in the future.

Review from Google · view on Google
James Olson (Super Diner)Local Guide · 313 reviews
★★★★★

Great place. This was a gift so i dont know the cost. I had a pedicure and from the cut to the massage of the legs and feet,, everything was fantastic.

Response from the owner · 5 months ago

Thank you so much for your review. Hope to see you again soon.

Review from Google · view on Google

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