Customers frequently praise the company for its thorough inspections, professional communication, and effective treatment of issues like rodents and roaches. Many reviewers highlight the friendliness and attentiveness of the technicians, noting that they explain procedures and provide follow-up advice. However, a small number of low-star reviews cite poor communication, missed appointment windows, and billing disputes as primary concerns.
Google rating: 4.9 out of 5 from 766 reviews (96% five-star).
Reviews on this page: 766 Google reviews (615 with written comments, 2 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: November 5, 2026.
Service: Wildlife serving New York, New York.
Data from Google, last updated November 10, 2026.
Star ratings
766 Google reviews we collected
4.9of 5
5 stars73796%
4 stars223%
3 stars30%
2 stars00%
1 star41%
Praise vs complaints
Phrases our text analysis found in 615 written reviews
99%praise
Praise85999%
Complaints81%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32337%
Quality & results23427%
Speed & response13215%
Would recommend9911%
Communication556%
Honesty & trust172%
Price & value71%
What customers talk about
We read 615 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Katherine was very professional and attentive to detail.”
“Still appreciate the great work, great attitudes and great attention to detail by Michael and Leo.”
“They came to our office and were able to track the rodents patterns immediately and literally caught 2 rodents while they were here handling business…”
“Rafael was super friendly and gave great tips - highly recommend!”
“He was thorough and explained everything to us during our service visit for a mice problem.”
“I feel very comfortable and I trust his opinion and work tremendously.”
“He is extremely friendly, fair and thorough.”
“They charged for an estimate over the phone $200 with advertising free estimates after digging more could not find them on Yelp”
People customers mention
Munoz70 reviews
Julio19 reviews
Easy18 reviews
Diana9 reviews
Chris7 reviews
Darwin7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Still appreciate the great work, great attitudes and great attention to detail by Michael and Leo. See you soon!
Price assessment: Not sure
Services: Cockroach extermination
Pest type: Rodents, Cockroaches
Response from the owner · 4 days ago
Thank you so much for the fantastic 5-star review, Tamar Kummel! We are absolutely thrilled to hear that Michael and Leo continue to impress you with their positive attitudes, exceptional service, and meticulous attention to detail. Our dedicated team at Organic Pest Control takes immense pride in providing thorough, reliable solutions while ensuring a pleasant experience for all of our clients. We will be sure to pass along your wonderful compliments directly to both Michael and Leo, as knowing their efforts made such a great impact truly makes their day. It is always a pleasure working with you, and we look forward to seeing you again soon for your next visit!
C
Carlos Rodríguez4 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
¡Muchas gracias por dejarnos tu reseña, Carlos Rodríguez! Nos alegra enormemente saber que recibiste una excelente atención por parte de Julio durante tu experiencia con Organic Pest Control. En nuestro equipo nos esforzamos cada día por brindar soluciones efectivas y un trato profesional a cada uno de nuestros clientes. Con gusto compartiremos tus amables comentarios con Julio, y esperamos poder ayudarte nuevamente siempre que lo necesites.
M
Matthew Vazquez13 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Rafael always does an amazing job when he services our business!
Response from the owner · 3 weeks ago
Dear Matthew Vazquez, thank you so much for taking the time to share this fantastic five-star review! We are absolutely thrilled to hear that Rafael consistently does such an amazing job servicing your business. Dedicated professionals like Rafael truly represent the high standards of care and expertise we strive for every day here at Organic Pest Control. We will be sure to pass along your kind recognition to him, as knowing his hard work makes a real difference will brighten his day. Ensuring that your business remains pest-free and running smoothly is always our top priority. We sincerely appreciate your continued partnership and look forward to providing you with outstanding service for many years to come!
A
Aprill11 reviewsiTotal number of Google reviews Aprill has written across all businesses on Google Maps, not just this one.
Good service. Katherine was very professional and attentive to detail.
Price assessment: Reasonable price
Services: Rodent extermination
Pest type: Rodents
Response from the owner · a week ago
Dear Aprill, thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that Katherine provided such professional and detail-oriented service during your appointment. At Organic Pest Control, our team takes great pride in delivering thorough and reliable care to our clients. We truly appreciate your support and look forward to assisting you again in the future!
A
Alexa Shirley H5 reviewsiTotal number of Google reviews Alexa has written across all businesses on Google Maps, not just this one.
Rafael was super friendly and gave great tips - highly recommend!
Price assessment: Not sure
Services: Bug & insect extermination
Pest type: Cockroaches
Response from the owner · 2 weeks ago
Hi Alexa Shirley H, thank you so much for taking the time to leave us this wonderful five-star review! We are absolutely thrilled to hear that Rafael made such a positive impression on you with his friendly demeanor and expert tips. Our dedicated team at Organic Pest Control takes immense pride in delivering top-notch, effective solutions while ensuring every client feels well-informed and supported. Recognition like yours truly motivates all of us, and we will be sure to give Rafael the praise he deserves for going above and beyond. We sincerely appreciate your strong recommendation and look forward to assisting you whenever you need our services in the future!
I
Isabel Wilson1 reviewiTotal number of Google reviews Isabel has written across all businesses on Google Maps, not just this one.
Called Rest Easy Pest control for organic pet safe roach treatment. I spoke with Ashley over the phone and set up an appointment—she was lovely, knowledgeable and kind and fit me in a couple days from when I called.
Unfortunately the technician that day arrived slightly (15 minutes) before the start of the arrival window and left when they didn’t hear from me right away—it was also my fault because I should have had my phone on. But I walked down the hall from the bathroom to buzz whoever it was into the building but by the time I got there (within a minute) the person who had buzzed had left (there is a door cam).
When I realized it was the pest control tech arrived early I called the number they had used to contact me and left messages and then later into the time window called Rest Easy main line and spoke with a AI assistant and after a bit a human called me back and told me the technician could not return that day but was able to get me in the following week. (The miscommunication plus not wanting to speak to AI cumulatively why I docked a star otherwise it would have been five stars. Besides AI being impersonal and unable to resolve my issue I’d hope an organic branded company would care about the environmental impacts of AI).
Today Raphael came today to treat the place. He was incredible and did a very thorough job. He inspected the whole kitchen closely until he found where the roaches were hiding and put out spray, growth inhibitor gel bait and monitors. He also checked my bathroom and living room for me even though there has been less roach activity there. He was very conscientious and careful to put all treatments in cat proof locations.
Price assessment: Reasonable price
Price: $200+
Services: Home inspection, Cockroach extermination
Pest type: Cockroaches
Response from the owner · 2 weeks ago
Thank you so much for taking the time to share your detailed feedback with us, Isabel Wilson. We are thrilled to hear that Ashley provided wonderful service and that Raphael did such a conscientious, thorough job ensuring your home was treated safely for your cat. At the same time, we sincerely apologize for the initial scheduling frustration and appreciate your valuable perspective regarding our automated phone system. Your insights help us improve, so please feel free to reach out to customer support if you need any further assistance with your organic pest control treatment.
E
Elyse Kane4 reviewsiTotal number of Google reviews Elyse has written across all businesses on Google Maps, not just this one.
I have been using this company for about 1 1/2 years due to a minor roach problem in my apartment. After just a couple of months, we stopped seeing any little pests. All of the exterminators that serviced us throughout the 1 1/2 years have been wonderful. Catherine has been particularly wonderful. She has been our regular technician for the past 4 months. She is incredibly friendly and thorough.
Price assessment: Reasonable price
Price: $120–140
Services: Cockroach extermination
Response from the owner · 11 months ago
Dear Elyse Kane, thank you so much for your fantastic 5-star review! We're delighted to hear that you have been with us for over a year and have seen great results with your pest control needs. It's wonderful to know that our team, especially Catherine, has made such a positive impact on your experience. We strive to provide friendly and thorough service with every visit, and it’s great to know you felt that throughout your time with us. Your feedback encourages us to maintain our high standards. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
K
kyle pearson5 reviewsiTotal number of Google reviews kyle has written across all businesses on Google Maps, not just this one.
Julio is Very polite, efficient and thorough. We really appreciate his help!
Response from the owner · 2 weeks ago
Thank you so much for the fantastic review, kyle pearson! We are thrilled to hear that Julio provided such polite, efficient, and thorough service during his visit. Our team at Organic Pest Control takes great pride in delivering top-quality care, and we will be sure to pass along your wonderful compliments to him. We truly appreciate your support and look forward to helping you again in the future!
F
Frank E Reyes8 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Great service and amazing and very helpful guy, thanks Julio, I will recommend them every day of the week
Response from the owner · 3 weeks ago
Hello Frank E Reyes, thank you so much for taking the time to share such a fantastic review! We are beyond pleased to hear about your wonderful experience and will be sure to pass along your special shout-out to Julio. He is a truly dedicated member of our team, and it is great to know that his helpfulness and professionalism stood out during his visit. Providing reliable, high-quality service here at Organic Pest Control is always our top priority. Your generous recommendation means the absolute world to us, and we are grateful for your support. Should you ever need our assistance again in the future, we will be more than happy to help!
R
Rosa Maria Rios Carrero8 reviewsiTotal number of Google reviews Rosa has written across all businesses on Google Maps, not just this one.
Great service! The technician was friendly, professional, and took the time to make sure everything was taken care of. Very happy with the service and would definitely recommend!
Price assessment: Reasonable price
Services: Home inspection, Rodent extermination
Pest type: Rodents
Response from the owner · 3 weeks ago
Thank you so much for the fantastic feedback, Rosa Maria Rios Carrero! We are delighted to hear that our technician provided such friendly, thorough, and professional care during their visit. Ensuring everything is completely taken care of is always our top priority here at Organic Pest Control. We truly appreciate your recommendation and look forward to assisting you again whenever you need us!