Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently praise Orion Auto Service for transparent pricing, detailed inspection reports with photos, and clear communication regarding repairs, particularly for European vehicles. The shop is noted for its punctuality, friendly staff, and ability to diagnose complex issues that other mechanics missed. However, some reviewers expressed dissatisfaction with unexpectedly high final bills compared to initial estimates, longer-than-expected wait times for simple services, and isolated incidents involving unresolved mechanical issues or missing personal items.
Data from Google, last updated November 9, 2026.
421 Google reviews we collected
Phrases our text analysis found in 334 written reviews
How often each topic comes up in the written reviews
We read 334 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you again for taking such great care of me and my Mercedes and for providing such excellent service!”
“…al work was needed to fully resolve it, Marlon (owner) was extremely fair with the final invoice.…”
“k the same car there for engine issue but this time time they gave me very expensive estimate so I had to take my car back but he didn't charge me for…”
“From the beginning, I was treated with the utmost respect, kindness, and transparency.”
“As a woman and the owner of a 2006 Mercedes C230, I initially felt somewhat overwhelmed trying to find a repair shop I could truly trust.”
“I also love being able to schedule my service online and receive prompt estimates via text.”
“I'm extremely grateful to the entire staff at Orion Auto Service and would recommend them in a heartbeat.”
“Orion was straightforward, easy to work with, and communicated well throughout.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 421 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service with transparent pricing!
Very clean shop, quick turn-around. Great work and excellent communications. The entire team was very thoughtful and friendly. It is clear they do a lot of work, and have a lot of repeat business--myself included.
Very quick, transparent, and fair. Will come back again to give them future business.
As a woman and the owner of a 2006 Mercedes C230, I initially felt somewhat overwhelmed trying to find a repair shop I could truly trust. I did some research and found Orion Auto Service after reading so many positive reviews, and I can now say those reviews were absolutely right. This company is the real deal! From the beginning, I was treated with the utmost respect, kindness, and transparency. You can truly feel that Orion is a family-owned business that cares about its customers. I had previously spent money elsewhere to have my door panel repaired, only for it to continue rattling. The team at Orion addressed that issue along with several other repairs my car needed. After having my suspension repaired, my car drives so much smoother and feels completely different. I also had the pleasure of meeting the owner's daughter. Unfortunately, I cannot remember her name, but she has such a beautiful spirit! She was incredibly warm and welcoming, and I honestly felt like we could have talked for hours. The hospitality was just as memorable as the service. They even had tres leches cake and offered me a piece! It may seem like a small gesture, but it perfectly represents the kindness and welcoming atmosphere I experienced while I was there. I've been to many auto repair shops over the years, but Orion was truly the epitome of hospitality, professionalism, and kindness. Most importantly, I finally feel like I've found an auto repair shop I can trust. I'm extremely grateful to the entire staff at Orion Auto Service and would recommend them in a heartbeat. Thank you again for taking such great care of me and my Mercedes and for providing such excellent service!
These guys are straight shooters with no nonsense. I wish I would have taken my vehicle here first: it would have saved me thousands. They give you a detailed report for your car with pictures to illustrate findings, all color coded from green for pass to red for needs work. No guessing, no games, no stringing you along for a series of needless repairs. If you drive a Euro car, don't waste your time or money elsewhere.
This place is a pleasure to deal with. Straight talk, timely work, excellent service.
Great job on my wifes car. Running smooth. Friendly and knowledgeable staff.
Orion Auto Service took care of a stubborn front suspension noise on my M550i. It took some digging to track down the whole cause, and when additional work was needed to fully resolve it, Marlon (owner) was extremely fair with the final invoice. Orion was straightforward, easy to work with, and communicated well throughout. That kind of integrity is hard to find. Highly recommend.
Thank you Tristan! Tracking down a stubborn suspension noise takes patience, and we are glad we found the full cause and properly repaired this for you. Thank you for trusting us with your M550i, and for the recommendation.
Greatest place to bring your BMW or Mercedes
Great service and they keep you informed every step of the way.
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts