Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Google reviewers rate Orkin 4.8 out of 5 based on 1552 reviews, with the owner responding to 90% of feedback. Customers frequently praise technicians for punctuality, professionalism, and detailed explanations regarding pest issues. Recurring complaints involve billing discrepancies, unauthorized credit card charges, and disputes over contract terms or service scope.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Bar = this company · dark tick = category median.
1,552 Google reviews we collected
Phrases our text analysis found in 761 written reviews
Price verdicts customers left with their Google review
Middle half of what 44 customers paid ($83–$176) · gold mark = category median.
How often each topic comes up in the written reviews
We read 761 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very personable, knowledgeable, and efficient service man… Duncan impressed me with his knowledge and patience in explaining my issue and the possible…”
“The local office is extremely rude and condescending when dealing with customers who are sharing poor experiences with their service.”
“Orkin has provided quality service at a reasonable price for over 20 years.”
“The worst pest control ever, don't not use this company, the problem got worst after they came.”
“Same day appointment and was on time and very detsiled”
“I made an appointment 2 times over a 2 hour window, remained home for the scheduled times each appoint men and both times Orkin was a no show and call.”
“…t service man… Duncan impressed me with his knowledge and patience in explaining my issue and the possible solutions.…”
“Highly recommend if your looking for a pest control company.”
“…seeing them because of the one sunflower seed behind my couch really never again would I let him into my home he deserves a one start…”
“I thought that hiring pest control would be super expensive but this company is surprisingly affordable!”
“Terribly overpriced, inefficient and ineffective.”
“I think ORKIN PEST CONTROL is an excellent company, with reliable people at your service.”
“They are not honest, and I have cancelled my contact.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
Am very pleased with the services that Blaine from store #280 in Baton Rouge provided us with. His knowledge and expertise was very helpful. Thank you.
Hampton is so sarcastic I could barely stand being on the phone the sad thing is I loved their product but between the over billing and use of saved credit cards that they did NOT. Have permission to save or USE I had to leave it’s a shame because they actually have a good product . Wish things were different. Oh…
Resolved. There are some problems, but in general management seems to be dedicated to trying to resolve any problem that occurs amicably.
Edward was very nice and did a very good job! I’m very satisfied thanks very much!
Sr. Tara Sullivan, excelente servicio, amabilidad, comunicación y puntualidad pienso que ORKIN PEST CONTROl es una excelente compañía, con personas confiables a su servicio.
I ALWAYS have a GREAT EXPERIENCE WITH EDWARD, he’s is such a pleasant young man!!!
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 207 | $66–$136 |
| Cockroach extermination | 186 | $88–$282 |
| Spider extermination | 140 | $73–$159 |
| Ant extermination | 130 | $86–$246 |
| Rodent extermination | 123 | $91–$323 |
| Termite inspection | 100 | $93–$323 |
| Bug & insect extermination | 85 | $66–$146 |
| Mosquito extermination | 80 | $66–$106 |
4.8 ★★★★★ 1,552 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very professional and polite.
Thank you immensely for your positive feedback, Maxine. We are glad to hear that our team was professional and polite during your service.
Same day appointment and was on time and very detsiled
Thank you for taking the time to share your feedback, Shronder. We’re glad we could provide a same-day appointment and detailed service.
Am very pleased with the services that Blaine from store #280 in Baton Rouge provided us with. His knowledge and expertise was very helpful. Thank you.
We are excited to hear that Jacob provided you with exceptional service. Thank you for sharing your experience with us, Jeffrey.
She was super thorough. She’s always pleasant
We’re glad to hear she was thorough and always pleasant. We greatly appreciate your 5-star review, Felicia!
Very personable, knowledgeable, and efficient service man… Duncan impressed me with his knowledge and patience in explaining my issue and the possible solutions.
Thanks for the super rating and compliments about your experience.
Very professional, quick, knowledgeable
Thank you for the 5-star review and wonderful comments.
The technician Mr. Corey came out and was very professional and friendly. We had a wasp issue and Mr. Corey was very informing.
Thanks Catina for recognizing Mr. Corey’s professionalism, friendliness, and informative service in addressing your wasp issue.
Miranda was the BEST she was very sweet and helpful!!!
We genuinely admire your positive feedback! Thank you Bralee for recognizing Miranda's excellent service.
Hampton is so sarcastic I could barely stand being on the phone the sad thing is I loved their product but between the over billing and use of saved credit cards that they did NOT. Have permission to save or USE I had to leave it’s a shame because they actually have a good product . Wish things were different. Oh and also just fyi with this over billing has come some so said collection company that only texts me about this which screams SCAMMMM to me .
Hi Aimee I am sorry for your latest experience with us. We invite you to contact us at (225) 251-7003, so we may discuss your specific personal experience. Thank you!
My service agent was extra polite, walked through my entire house inside and out, and answered all of my questions. Unlike one of their major competitors, Orkin makes and keeps appointments with me which I greatly appreciate.
Thank you for your wonderful feedback, Sheila. We appreciate your kind words about our service agent and commitment to appointments.
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
