Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers rate Orkin 4.7 out of 5 stars based on 619 reviews, with the owner responding to 61% of comments. Customers frequently praise technicians for being punctual, thorough, and knowledgeable, noting that staff explain treatments and identify pests like ants, wasps, and rodents. However, low-star reviews highlight recurring issues with missed appointments, lack of communication, and ineffective treatments for specific infestations such as mice or squirrels, which sometimes required multiple visits or resulted in significant costs without resolving the problem.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
619 Google reviews we collected
Phrases our text analysis found in 403 written reviews
Price verdicts customers left with their Google review
Middle half of what 112 customers paid ($60–$184) · gold mark = category median.
How often each topic comes up in the written reviews
We read 403 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jesus is always very professional & shares a lot of knowledge about the common pests.”
“He spent 5 minutes spraying and then spent the rest of the visit complaining about how rude my neighbor was to him.”
“Crew showed up and got right to work and did a thorough job.”
“I am sorry to leave this terrible review, but I feel it has to be done.”
“Punctual, knowledgeable and efficient with the services that he’s provided me.”
“The folks from Orkin never showed up when they said they would, they installed the dig defense incorrectly and had to redo it 3 different times, and s…”
“He was very thorough and answered all of our questions with no problem.”
“Then they ghosted us and didn't show or call when we had a meeting to sign the paperwork.”
“He was very professional and explained everything very well treated us like family I would recommend him to anyone that needs him.”
“…s to work n hand holding i give the company 2 stars but Michelle gets 5 stars…”
“I have my home sprayed monthly throughout mosquitoe season , very affordable and very effective, the staff is super nice and make you feel like famil…”
“I gave 2 stars because I was charged the full $170 for transferring my service when I moved, and I felt pretty ripped off about that.”
“He was very thorough and knowledgeable, and you could tell he genuinely cared about doing a great job.”
“We have never felt so scammed by a company that we hired to work on our home.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
Scott was very professional put on shoe covers listen to what I was describing for the reason of him coming out I appreciate the service in general
Chris has provided Orkin pest services at our house several times. He always asks us if we are experiencing any issues and if we have any concerns. He takes the time to explain what he is doing.
Technician was extremely friendly and professional..would love to have him to continue to provide our services.
Had inspection on a Monday and someone didn’t come spray til Friday. After I called them to ask if somebody was coming out.
Our technician Chirs was outstanding vary helpful and explained everything in detail Definitely better then the experience we had with terminx I will definitely request and recommend Chris for future survive
Called to get hornets removed. Never got a confirmation email. They told me someone would be out between 8-10 and made it sound like it’d be closer to 8. Tech finally showed up closer to 10 i told them i had killed atleast 30 hornets in my house. They came out and sprayed the nest through the soffit where the nest…
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 88 | $58–$139 |
| Home inspection | 68 | $83–$176 |
| Bug & insect extermination | 66 | $56–$154 |
| Ant extermination | 62 | $83–$282 |
| Rodent extermination | 57 | $76–$323 |
| Cockroach extermination | 55 | $88–$323 |
| Spider extermination | 47 | $58–$184 |
| Hornet & wasp extermination | 27 | $106–$371 |
4.7 ★★★★★ 619 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Hes amazing!!!!!!!
Thank you for your review, Elizabeth! We’re thrilled to hear you think he’s amazing and appreciate your kind words.
Extremely professional and competent service. Terry is a friendly and knowledgeable technician
We are overjoyed to hear about your positive experience with our technician, Frank. Thank you immensely for your kind words, Mark.
Jesus is always very professional & shares a lot of knowledge about the common pests. He is also very thorough and polite. I would recommend him to anyone.
We're delighted to hear that Jesus was professional, knowledgeable, thorough, and polite. We sincerely appreciate your recommendation!
They came out and inspected and we are very pleased with the services.
Thank you, Penny. We are happy to hear you were pleased with the inspection and services.
Chris Higbie was very kind and knowledgeable
We are glad to hear that Chris Higbie was kind and knowledgeable. We greatly appreciate your five-star review, Brenda!
Chris came out and helped treat my home. He was very thorough and helpful.
Thank you Jamie for recognizing Chris’s thorough and helpful service.
Always a great experience
Thank you Casondra for sharing! We're happy you always have a great experience with Orkin.
Chris did an excellent job on our home. He was very thorough and answered all of our questions with no problem. He explained what he was doing and why. Overall great service!
Thank you for your review, Haley! We’re thrilled Chris provided thorough service, answered all your questions, and clearly explained his work.
Scott was very professional put on shoe covers listen to what I was describing for the reason of him coming out I appreciate the service in general
We're excited to hear that Scott was professional, attentive, and respectful of your home by wearing shoe covers. We appreciate your kind feedback, Sheri.
Chris has provided Orkin pest services at our house several times. He always asks us if we are experiencing any issues and if we have any concerns. He takes the time to explain what he is doing.
We are absolutely thrilled to hear that Chris consistently addresses your concerns and takes the time to explain his work. Thank you for recognizing his dedication, Olivia!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
