Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts
Google reviewers rate Orkin in Downey, CA, 4.8 out of 5 based on 3,213 reviews, with the owner responding to 40% of comments. Customers frequently praise the punctuality of technicians, their professional communication, and the thoroughness of pest treatments for issues like ants, bed bugs, and rodents. Recurring themes include detailed explanations of services and friendly customer service interactions. However, some low-star reviews criticize inconsistent service quality, such as incomplete jobs, missed appointments, or technicians failing to address specific customer concerns regarding treated areas.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 1,568 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Lew was very professional and arrived early to do his task.”
“Orkin is one of the most unprofessional companies I have ever dealt with.”
“Great experience, lowest price, very friendly and knowledgeable rep who spent time on the phone to explain everything.”
“The worst part was they send us a bill that was NOT rendered!”
“Great customer service skills, on time, and gave very good detailed instructions on the service I was provided.”
“Last July 9, I was waiting for him to come but he never showed up and even claim that he called but it ahows on our phone syatem that there was no cal…”
“The gentleman was very professional and thorough and explained everything.”
“Ignored my verbal and hand direction instruction and had the audacity, like his last service at my home, to lie about the work.”
“…help an how Orkin planned to continue with my services in the future 10/10 do recommend…”
“It seems like they already know the drill I will not recommend this company because of their unprofessionalism and unrealible.”
“Javier Limas (from Orkin) has been coming to my home for several years now and I trust him completely!”
“…s done in less than 5 minutes with little to nothing done again, and lied again about doing work that I specifically requested that he do because of p…”
“Great service excellent customer service reasonable price”
“If your thinking of getting Orkin, don’t get it until the beginning of the month si you are not over charged for unsatisfactory service.”
praise complaint · found by our text analysis, Google review wording unchanged.
Mr. Kim was great. He spoke language I could understand. Very knowledgeable of his work. I requested for him to be my Tech I really hope that Orkin can honor my request.
Lew was very professional and arrived early to do his task. Very friendly and personable.
Thank you, Bertha! Appreciate your kind words about Rudy's personable service.
Very polite, helpful and did a excellent job. Thank you
Hi Willie! We are absolutely thrilled to hear that you found our service polite, helpful, and excellent. Thank you for sharing your feedback!
Excellent
We are overjoyed to hear you had an excellent experience, Erika!
Great service and always friendly.
We deeply cherish your kind words, Daniel. We’re glad you’ve experienced great service and a friendly team.
Jose did a great job
Your positive feedback is appreciated. Thank you for acknowledging Drew's great job.
Great customer service skills, on time, and gave very good detailed instructions on the service I was provided.
Your positive feedback is greatly appreciated, Monique. We’re glad our team provided excellent service, arrived on time, and gave clear, detailed instructions.
Great experience, lowest price, very friendly and knowledgeable rep who spent time on the phone to explain everything. Thank you
Thank you Alex for your wonderful feedback! We’re delighted you appreciated our friendly, knowledgeable representative and found our pricing to be the lowest.
The gentleman was very professional and thorough and explained everything. So far we haven’t had any problems with ants nor mosquitoes for the year I’ve had Orkin service.
Bridget we're overjoyed to hear our technician was professional and thorough, and that your Orkin service has kept your home free of ants and mosquitoes for the past year.
Follow-up pest control was thorough and timely. Thank you
We are pleased to hear that your follow-up pest control was thorough and timely, Dawn.