Pest control service · St. Petersburg, FL · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty79−2.1Momentum penalty96−0.4Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#293 of 389 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 25%
4.8★★★★★1,791 Google reviews · 24 photos
91%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$115typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Orkin 4.8 out of 5 based on 1791 reviews, with the owner responding to 94% of them. Customers frequently praise the punctuality, professionalism, and thoroughness of technicians during termite, rodent, and general pest treatments, noting clear communication and reasonable pricing. However, recurring criticisms involve billing disputes, unauthorized charges after cancellation requests, and instances of missed appointments or unannounced property entries.
Google rating: 4.8 out of 5 from 1,791 reviews (91% five-star).
Reviews on this page: 1,791 Google reviews (1,063 with written comments, 7 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 22, 2026.
Service: Wildlife serving St. Petersburg, Florida.
Data from Google, last updated November 10, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
OrkinWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin: 82/100 on this factor. Category median: 92.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin: 75/100 on this factor. Category median: 90.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin: 79/100 on this factor. Category median: 97.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin: 96/100 on this factor. Category median: 100.A
96
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin: 94/100 on this factor. Category median: 89.A
94
Bar = this company · dark tick = category median.
Star ratings
1,791 Google reviews we collected
4.8of 5
5 stars1,63691%
4 stars694%
3 stars181%
2 stars151%
1 star533%
Praise vs complaints
Phrases our text analysis found in 1,063 written reviews
97%praise
Praise1,56697%
Complaints413%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2621%
Reasonable8870%
Overpriced32%
Not sure97%
$115+6% vs typical wildlife removal services
Middle half of what 78 customers paid ($66–$184) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude62039%
Quality & results34021%
Speed & response29618%
Communication1379%
Would recommend1107%
Price & value634%
Honesty & trust413%
What customers talk about
We read 1,063 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ahmad is the absolute best - he is professional, kind, knowledgeable and shows up whenever we need him.”
“Manager at the St Pete office very rude to me after I told him why should I have to wait 3 1/2 weeks for Termite treatment when my house was treated a…”
“I would recommend Orkin to all my family and friends, my tech Ahmad Wright came out on time and did a fantastic job.”
“By far the worst customer service I have ever experienced with a company before.”
“He was efficient, knowledgeable, and incredibly patient while answering what felt like a never-ending list of questions.”
“Never showed up, I called 4 times, no explanation, no phone call.”
“He was extremely knowledgeable and answered all of my questions with great patience.”
“I scheduled an emergency appointment a day in advance for my elderly mother’s home and they ghosted us.”
“Excellent job and highly recommend Steve and his crew.”
“They are trying to not give me a refund, I don’t recommend them and I will tell everyone NOT to use you.”
“The pricing is reasonable, the service is excellent, and the company's website is easy to navigate and manage.”
“Orkin is not worth the money they charge when you can do pest control yourself for way cheaper.”
“I've used several well-known national pest control companies at previous homes in the Largo area, and honestly, I was never fully satisfied with the service.”
People customers mention
David27 reviews
Randy18 reviews
Storm12 reviews
Troy12 reviews
Wayne12 reviews
Adam11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
Carol2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Don did an amazing job inspecting my house for whatever pest control he felt. I need it. He did some additional service for the garage. He explaining everything throughout the service.
Dawn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
2026: Ken did our yearly inspection. He was friendly and professional. I recommend that you use Orkin.
Elizabeth6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Having a regular Pest control person is key here in Florida. What makes it better? One that you can trust and feels like family! I don’t know what I would do without Ahmad taking such good care of my home!
LilachLocal Guide · 125 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
Avoid St. Petersburg branch.Charged me $80 after promising cancellation — no contract exists
I spoke multiple times with JJ and branch manager Ryan requesting cancellation. Ryan personally told me 3 days ago "we will cancel and won't bother you anymore." They also could never produce a copy of the contract they…
Paid $80–100
Asonya8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Don was pleasant and very knowledgeable. He did a thorough inspection and treatment. Don also answered questions that I had.
Paid $180–200Reasonable priceHome inspectionGeneral pest inspectionBug & insect extermination
Marcia7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Matt did a fantastic job. I never had fleas again when he left. Very nice young man and was always on time and ready to work.
Ahmad is the absolute best - he is professional, kind, knowledgeable and shows up whenever we need him. We have had other pest control services come out and offer us the same services and we refuse to use anyone else even if they are less expensive because we love him so much!
Response from the owner · 2 weeks ago
We are glad Ahmad’s professionalism, kindness, and expertise have earned your trust. Melissa we truly appreciate your loyalty and kind words!
Lisa RobinsonLocal Guide · 29 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I would prefer you call and make appointment with me , you have come onto my property unannounced. No call, no notice, no mail, nothing. I travel, I'm at the office, I'm shopping, but you barge onto my property. Don't ever do it again! EVER! CALL FIRST , THANK YOU!!
Negative: Professionalism
Response from the owner · 3 weeks ago
Thank you for your feedback Lisa. I am having trouble finding your account though. Could you contact the office for assistance? The number is 727-231-5425. We will gladly get this corrected for you. Thank you again.
Travie Surrow1 reviewiTotal number of Google reviews Travie has written across all businesses on Google Maps, not just this one.
I would recommend Orkin to all my family and friends, my tech Ahmad Wright came out on time and did a fantastic job. He was extremely knowledgeable and answered all of my questions with great patience. I look forward to our bi-monthly appointment.
Response from the owner · a month ago
We're absolutely thrilled to hear Ahmad Wright provided knowledgeable, patient, and timely service. Thank you Travie for recommending Orkin—we look forward to your next bi-monthly appointment!
Sam LaurenLocal Guide · 129 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Thank you for your feedback, Sam. We appreciate your kind words about our professional service. We understand that getting through to us can be challenging at times, and we apologize for any inconvenience this may have caused. We strive to improve our availability and booking process. If you ever need further assistance, please feel free to reach out to us via text or call.
Jake Lopez10 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Matthew Storm is hands down the best technician I have ever met. He is extremely personable and always says hello to my dogs, which is just the cherry on top. I could not have gotten anyone better. Thank you, Storm. You are much appreciated.
Response from the owner · 2 months ago
We are delighted to hear about your positive experience with Matthew Storm. Thank you Jake for sharing your feedback!
Carol King2 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Don did an amazing job inspecting my house for whatever pest control he felt. I need it. He did some additional service for the garage. He explaining everything throughout the service.
Price assessment: Great price
Price: $140–160
Services: Home inspection, Hornet & wasp extermination
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Ant extermination, Cockroach extermination
Response from the owner · 5 years ago
Hi Carol! Thank you for the fantastic rating.
Dawn Grasso8 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Experience was great! Did not leave a mess. Recommend them to others
Services: Termite extermination
Response from the owner · a year ago
We are delighted to hear about your great experience with us! Thank you Mary for your wonderful feedback.
Christopher Della PennaLocal Guide · 15 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Ryan the technician was amazing! His knowledge and his professional demeanor was really something. You just don’t see that kind of care and attention to detail that often anymore. Just wanted to give him some kudos! Thanks Ryan!
Price assessment: Not sure
Services: Termite extermination
Response from the owner · 4 months ago
We deeply cherish the positive feedback about Ryan's exceptional service. Thank you Christopher for recognizing his professionalism and attention to detail.
Angela SmithLocal Guide · 60 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Not only is your driver illegally impeding traffic, he felt the need to flick me off as I passed him. Truck 57732
Response from the owner · 4 months ago
Hi Angela
I am sorry for your latest experience with us. We invite you to contact us at (727) 800-7309, so we may discuss your specific personal experience. Thank you!
