Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts
Google reviewers rate Orkin 4.7 out of 5 based on 1593 reviews, with the company responding to 94% of feedback. Customers frequently praise technicians for being professional, punctual, and thorough while effectively addressing pests like ants, rodents, and spiders. Positive feedback highlights clear communication regarding service details and arrival times. However, some low-star reviews criticize billing practices, including charges for unperformed services after cancellation, and describe instances of missed appointments or poor customer service interactions.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
1,592 Google reviews we collected
Phrases our text analysis found in 973 written reviews
Price verdicts customers left with their Google review
Middle half of what 43 customers paid ($101–$246) · gold mark = category median.
How often each topic comes up in the written reviews
We read 973 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional service and kindness in their approach instilling confidence and reliability.”
“Extremely disappointing and unprofessional—definitely not worth the money.”
“He was so wonderful with my children and so nice, friendly and just in general a great experience!”
“Your tech Christian that services Orem is honestly the worst customer service I’ve experienced.”
“I am impressed with the responsiveness and how fortunate I was to be seen quickly.”
“It has happened twice now where they give us a time they are supposed to arrive (usually a two hour window) and never show up.”
“Rachel was a super communicator on everything from her arrival ETA to the entire process and details of her service provided.”
“…aven’t shown up for and I end up waiting around all day for them with zero communication, and no one ever answering the phone either to find out what…”
“I would recommend you guys to anybody and everybody.”
“Will never use them again and would never recommend them.”
“Fair pricing for a monthly spray with the option for spot treatments as needed for free.”
“…chnician talk about all these jobs he had done and stuff he would do price gouging wise over little things he would take personal.…”
“…rked with (Megan & Johnathan) have both been fantastic- informative, reliable, respectful, and it seems like they actually care about getting this sol…”
“Buy some spray from Home Depot and avoid these scammers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
Very professional service and kindness in their approach instilling confidence and reliability. I am impressed with the responsiveness and how fortunate I was to be seen quickly. Conner and Christian were both a true pleasure to have in my home helping me with the pesky rodents prior to the approaching cold weather rush. Highly recommended!
Great work. Very friendly and prompt. Process was explained carefully and thoughtfully. I was happy with the service.
CJ with Orkin has gone above and beyond to help me get rid of my new kitchen guests (black ants). These ants are pretty sneaky and where one entry point is blocked by pesticide, another opens up. I’m seeing less now and hope to not see any very soon.
Rachel was a super communicator on everything from her arrival ETA to the entire process and details of her service provided. Fabulous first experience with Orkin!
Orion has done a good job for us. I don’t feel like they are trying to upsell too much- just want to take care of us. The last person who came seemed so nervous she would offend me about telling me that we also have to manage the fruit flies in our kitchen - I have kids, they leave stuff out, it’s ok! We are doing our best.
Awesome service very precise and knowledgeable on what they are doing great service
| Job | Reviews | Category typical |
|---|---|---|
| Spider extermination | 318 | $56–$131 |
| General pest inspection | 247 | $63–$124 |
| Rodent extermination | 178 | $73–$323 |
| Ant extermination | 174 | $76–$246 |
| Hornet & wasp extermination | 117 | $81–$246 |
| Bug & insect extermination | 114 | $73–$136 |
| Cockroach extermination | 88 | $83–$214 |
| Home inspection | 64 | $66–$159 |
4.7 ★★★★★ 1,593 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Brayden is seriously the best tec. He is always going above and beyond
Thank you Rob for taking the time to recognize Brayden. We’re pleased to hear he consistently goes above and beyond!
Very pleased! It's working. We appreciate Orkin for doing an incredible job.
Thank you for your review, Jan! We’re delighted to hear that Orkin’s service is working and that you’re pleased with the results.
Trevor did a great job. Very professional
Thanks for the 5 star review! Please let us know if you ever need anything!!
Services did not work. Then when I cancelled they still charged me after I had cancelled it, for services they never performed and had upped my service price without telling me on the last payment. I owed more than I had ever payed them (again for a service they never performed) and would not refund me. Will never use them again and would never recommend them.
Hey Maranda, I’d like to address this with you, but am unable to locate your name in our customer records from your name. Please call into the office at (801) 972-1071 and ask to speak to our Service Manager so we can help.
Very professional service and kindness in their approach instilling confidence and reliability. I am impressed with the responsiveness and how fortunate I was to be seen quickly. Conner and Christian were both a true pleasure to have in my home helping me with the pesky rodents prior to the approaching cold weather rush. Highly recommended!
We deeply cherish your positive feedback, Teresa. We’re delighted Conner and Christian provided professional, responsive service and helped address the rodent concerns before the cold-weather rush.
Great work. Very friendly and prompt. Process was explained carefully and thoughtfully. I was happy with the service.
We are privileged to hear that our team was friendly, prompt, and thoughtful in explaining the process. Thank you for your kind feedback, Charles!
Conner did a very thorough job. Knowledgeable and professional.
We're absolutely thrilled to hear that Conner did a thorough job and was knowledgeable and professional. Thank you for sharing your experience, Bryan!
Your tech Christian that services Orem is honestly the worst customer service I’ve experienced. His demeanor and how he talks to our family is so negative. Honestly won’t be keeping our contract. 🙏
Hello Richard, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. Please give us a call at (385) 295-3000 to determine how we can provide you with a solution that makes you smile. At Orkin, we value our customers opinions and would like to thank you for bringing this to our attention.
A great company that knows the business and customers!
Your positive experience with Orkin is greatly appreciated! Thank you Aaron for sharing your feedback.
CJ with Orkin has gone above and beyond to help me get rid of my new kitchen guests (black ants). These ants are pretty sneaky and where one entry point is blocked by pesticide, another opens up. I’m seeing less now and hope to not see any very soon.
We're grateful for your positive feedback, Karen! CJ is dedicated to providing excellent service. Thank you for sharing your experience with us.
Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts
