Certified public accountant · San Diego, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%92+13Replies to reviews 7%31+2.2Craft & service penalty99−0.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 66 accountantsiPosition by Experts Score among all companies we track in this category. · better than 49%
4.9★★★★★60 Google reviews · 12 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the firm 4.9 out of 5 based on 60 reviews, highlighting consistent praise for professional communication, punctual tax filing, and reasonable pricing for both personal and business clients. Customers frequently note the team's attentiveness to complex financial situations and their collaborative approach to accounting services. The only low-star review provided contains removed testimony, so no specific recurring criticisms are evident in the available text.
Google rating: 4.9 out of 5 from 60 reviews (93% five-star).
Reviews on this page: 60 Google reviews (51 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 8, 2026.
Service: Accountant serving San Diego, California.
Data from Google, last updated October 26, 2026.
Score profile vs other accountants
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Orlando CPA & AssociatesAccountants median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orlando CPA & Associates: 91/100 on this factor. Category median: 90.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orlando CPA & Associates: 87/100 on this factor. Category median: 86.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orlando CPA & Associates: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orlando CPA & Associates: 92/100 on this factor. Category median: 93.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orlando CPA & Associates: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orlando CPA & Associates: 31/100 on this factor. Category median: 85.D
31
Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
4.9of 5
5 stars5693%
4 stars23%
3 stars00%
2 stars12%
1 star12%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
100%praise
Praise68100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2435%
Would recommend1826%
Speed & response1015%
Quality & results710%
Communication46%
Honesty & trust34%
Price & value23%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is great to work with and is patient with his clients.”
“Highly recommend for those that are in real estate.”
“They always communicate quickly and give great advice, even when tax rules are changing.”
“Mark and his team have so much knowledge and careful attention to detail, I know I'm in good hands.”
“Professional service and great at communicating with clients.”
“They are professional, honest, and take a collaborative approach to accounting that starts with listening.”
“Mark's rates are very reasonable and it feels like they are always looking out for my business and personal interests so I can focus on growing my business.”
People customers mention
Mark14 reviews
Vito5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Joe4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Mark and Vito at MW Orlando are great to work with. They make an excellent team and really understand my business and what I need. I appreciate being able to talk things through with them and know we’re on the same page. Definitely recommend them.
Norra3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mark is a wonderful CPA! He is great to work with and is patient with his clients. I had so many questions because we are a military family earning income in one state and have home filing in another state. We also have a business. He made complex tax questions easy to manage and understand. I would recommend him to anyone.
Brian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Been with Mark Orlando over 10 years and couldn’t be happier with their professional services!
+ Responsiveness+ Quality+ Professionalism
Ken11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mark is a thoughtful, informed professional who has guided us through the tax codes involving our business and personal returns for over fifteen years. We continue to have peace-of-mind via his counsel.
Leah7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My family has been going to M.W. Orlando for our taxes for years. Mark and his team have so much knowledge and careful attention to detail, I know I'm in good hands. They always communicate quickly and give great advice, even when tax rules are changing. Thank you years of great help!
David9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mark and his team are amazing!!! I have worked with several CPA / Accounting firms and I always felt like I was an afterthought even as they continued to find more things to charge for at their high rates. Mark's rates are very reasonable and it feels like they are always looking out for my business and personal…
Mark and Vito at MW Orlando are great to work with. They make an excellent team and really understand my business and what I need. I appreciate being able to talk things through with them and know we’re on the same page. Definitely recommend them.
Price assessment: Reasonable price
Services: Business startup services, Business tax return preparation, Individual tax planning
Norra PeBenito3 reviewsiTotal number of Google reviews Norra has written across all businesses on Google Maps, not just this one.
Mark is a wonderful CPA! He is great to work with and is patient with his clients. I had so many questions because we are a military family earning income in one state and have home filing in another state. We also have a business. He made complex tax questions easy to manage and understand. I would recommend him to anyone.
Marc Jaffe3 reviewsiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
Mark is a thoughtful, informed professional who has guided us through the tax codes involving our business and personal returns for over fifteen years. We continue to have peace-of-mind via his counsel.
Leah Tanzy-Roberts7 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
My family has been going to M.W. Orlando for our taxes for years. Mark and his team have so much knowledge and careful attention to detail, I know I'm in good hands. They always communicate quickly and give great advice, even when tax rules are changing. Thank you years of great help!
Kyle Lee3 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Mark and his team are amazing!!! I have worked with several CPA / Accounting firms and I always felt like I was an afterthought even as they continued to find more things to charge for at their high rates. Mark's rates are very reasonable and it feels like they are always looking out for my business and personal interests so I can focus on growing my business. They are a real standout from the rest!!
Thank you Mark and Team.
David Hirschfeld
Tekyz Inc.
CEO & Founder
Trisha Jean6 reviewsiTotal number of Google reviews Trisha has written across all businesses on Google Maps, not just this one.
