Analyzing 6,735,6476.7M ReviewsFor 18,99719K Experts
Google reviewers rate Osmond Designs 4.8 out of 5 based on 143 reviews, with the owner responding to 96% of feedback. Customers frequently praise the store’s solid wood construction, helpful and non-pushy staff, and punctual delivery of furniture. While many note that pricing is higher than big-box retailers, they generally consider the cost fair for the quality provided. Recurring criticism from low-star reviews involves inconsistent customer service, including instances of rude phone interactions and perceived neglect during in-store visits.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
143 Google reviews we collected
Phrases our text analysis found in 121 written reviews
How often each topic comes up in the written reviews
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Solid wood construction and the staff was helpful with delivery options.”
“Fair prices for the quality and everything showed up when they said it would.”
“Yeah it's a bit pricey but the quality is there and I'm really happy with what I got.”
“Would definitely recommend checking them out if you're furnishing a space!”
“The design services are literally the BEST and I cannot recommend them enough.”
“I had a perfect experience with her and the delivery team delivered too!”
“With one particular piece, it arrived slightly damaged.”
“Honestly such a nice store to walk through, everything is so well designed and the pieces are gorgeous.”
“The quality is excellent, delivery was prompt, and the entire process was handled in a highly professional manner.”
“The staff was helpful without being pushy, answered all my questions, and helped me arrange delivery.”
praise complaint · found by our text analysis, Google review wording unchanged.
Me and the wife needed a new couch after the old one finally gave out.Lot of options to look through here.Guy helping us knew his stuff and didnt try to upsell on things we didnt need.Ordered what we wanted and it showed up when they said it would.Good quality furniture, you get what you pay for.Solid place.
Picked up a dining table and chairs after browsing their showroom. Solid wood construction and the staff was helpful with delivery options.
Last weekend I stopped in because we needed a coffee table and I'd heard good things about Osmond Designs from a neighbor. The showroom is absolutely gorgeous, with so many beautiful pieces on display that I ended up walking around for almost an hour just browsing. I finally found a stunning piece that was exactly…
Honestly such a nice store to walk through, everything is so well designed and the pieces are gorgeous. I wasn't planning to buy anything but ended up getting a new console table and some decor that actually matched what I was looking for. The staff was super helpful without being pushy which I appreciated. Yeah…
picked up a few pieces for the bedroom and everything was solid wood construction, staff answered questions without being pushy
Honestly super impressed with this place! I wasn't expecting to find exactly what I needed but the team was really helpful and patient while I figured out what would work best for my space. The pieces are definitely more of an investment but you can tell the quality is there, everything feels sturdy and well made.…
4.8 ★★★★★ 143 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Me and the wife needed a new couch after the old one finally gave out.Lot of options to look through here.Guy helping us knew his stuff and didnt try to upsell on things we didnt need.Ordered what we wanted and it showed up when they said it would.Good quality furniture, you get what you pay for.Solid place.
Picked up a dining table and chairs after browsing their showroom. Solid wood construction and the staff was helpful with delivery options.
Last weekend I stopped in because we needed a coffee table and I'd heard good things about Osmond Designs from a neighbor. The showroom is absolutely gorgeous, with so many beautiful pieces on display that I ended up walking around for almost an hour just browsing. I finally found a stunning piece that was exactly what I was looking for. Yes, the prices are higher than what you'd pay at a big box store, but the quality is completely different. These are solid, well-made pieces that will last for years, not the flimsy particleboard stuff that falls apart. The staff was helpful without being pushy, answered all my questions, and helped me arrange delivery. I'm so happy with my purchase and would definitely shop here again!
Honestly such a nice store to walk through, everything is so well designed and the pieces are gorgeous. I wasn't planning to buy anything but ended up getting a new console table and some decor that actually matched what I was looking for. The staff was super helpful without being pushy which I appreciated. Yeah it's a bit pricey but the quality is there and I'm really happy with what I got. Would definitely recommend checking them out if you're furnishing a space!
We appreciate the kind review, Mwesigwa Robinson. We're thrilled you enjoyed wandering the store and found a console table and decor that matched your vision. It’s great our team could assist without pressure and that the quality felt worth it. Thanks for recommending us and enjoy your new pieces. Thank you!
picked up a few pieces for the bedroom and everything was solid wood construction, staff answered questions without being pushy
Mumbere Regan, we really appreciate you taking the time to share this. It’s great to hear the bedroom pieces met your expectations and that the solid wood construction stood out. We’re glad our team could answer questions in a helpful, low pressure way. Enjoy your new furniture and thanks for the kind words. Thank you!
Honestly super impressed with this place! I wasn't expecting to find exactly what I needed but the team was really helpful and patient while I figured out what would work best for my space. The pieces are definitely more of an investment but you can tell the quality is there, everything feels sturdy and well made. Ended up getting a couple items and I'm so happy with how they look. Would definitely recommend checking them out if you want something that'll actually last.
Shifrah, we’re thrilled you found exactly what you needed. It’s great the team’s patience helped you pick sturdy, well made pieces that suit your space. Thanks for recommending us - we’re glad the investment is paying off and we’d love to help again whenever you’re ready. Thank you!
Halle & Rainy we’re awesome to work with. Halle was able to get us exactly what we wanted and give us such great pricing.
Bruce, thank you for the wonderful feedback. We’re happy Halle and Rainy were able to get you exactly what you wanted while keeping pricing attractive. We will pass your praise along to them. We look forward to helping again. Thank you!
To be honest, I'm bad at decorating and assembling things, but this team made it really simple. They guided me through the various fabric selections and assisted me in selecting pieces that complemented my room. Everything was delivered on schedule, and the quality is excellent. I'm thrilled with the outcome of my house and will surely return for our bedroom!
Etum, thank you for the wonderful review. We’re so happy our team could simplify decorating and assembly and that the fabric selections and pieces complement your room. It’s great to hear delivery was on schedule and the quality impressed you. We look forward to helping with your bedroom when you’re ready. Thank you!
Needed to furnish my new place and these guys came through. Got a couch and some chairs, good solid stuff that actually looks nice. They helped me figure out what would fit in the space and didnt try to oversell me on anything. Fair prices for the quality and everything showed up when they said it would. Definitely going back when I need more stuff.
Hunter, thanks for the fantastic review. We’re glad we could outfit your new place with sturdy, good-looking pieces and that our team helped choose what fits without pressure. We’re pleased the pricing felt fair and delivery arrived as promised. We look forward to helping with your next project. Thank you!
My wife and I have worked with the design team on two separate occasions, and I was very pleased with the results each time. They carry beautiful furniture and home decor, and the staff members were exceptionally helpful in guiding us through fabric selections and coordinating pieces for our living spaces. The quality is excellent, delivery was prompt, and the entire process was handled in a highly professional manner. I would certainly recommend them to anyone seeking quality furnishings and thoughtful design assistance.
Analyzing 6,735,6476.7M ReviewsFor 18,99719K Experts
