Analyzing 7,301,5797.3M ReviewsFor 20,69320.7K Experts

Experts Reviews · Company report
Otto's Tire And European Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%53+3.7Momentum penalty59−4.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Otto's Tire And European Auto Repair

Los Angeles, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #304Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 337 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Otto's Tire And European Auto Repair is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Otto's Tire And European Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Otto's Tire And European Auto Repair is better than 59% of auto repair shops.C
59
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 53% of auto repair shops.C
53

Reviews for your job

Customers hired Otto's Tire And European Auto Repair for 8 kinds of job.

Otto's Tire And European Auto Repair for auto brake repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto brake repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 89

All 9 Google reviews tagged “Auto brake repair”

NKiruLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I can’t recommend Otto’s Tire & European Auto Repair enough. From start to finish, the experience was exceptional. Otto is incredibly knowledgeable and took the time to thoroughly inspect my 2017 Mazda. He identified several issues that I didn’t even know existed and clearly explained what actually needed to be…

Reasonable priceCarburetor cleaningAuto body & trim repairElectrical repair
Michael10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were traveling through from Canada, and needed brake work done and Vicente got us in right away. Great staff and great service!

Auto brake repair
Harry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I first moved to LA in the summer of 22' and my Audi started giving me issues, navigating the mechanic shop scene and finding a great one is throwing a needle in a hay stack. But I took it to Otto's and I've never looked back, EVER. Now that I moved away from Downtown area I will still come to Otto's even thought…

Auto battery maintenanceAuto battery replacementAuto brake repair
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Otto's has excellent customer service, and everyone there is extremely friendly and helpful. I have had some car repair needs since buying a high-mileage 2016 Volvo a few months ago, and Vicente and his team have been very clear about repair priorities, what needs fixing and when. They even once gave my car a wash…

Auto battery maintenanceAuto battery replacementAuto brake repair
Shella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vicente and his crew have been taking care of my 86 Westfalia for years. It’s a great shop and I always feel taken care of. They keep it nice and clean for a mechanic shop… Vicente explains things well and is reasonably priced. They also work on my 2001 4Runner. Since my cars are older- they need special attention…

Customer photo from Shella's review
Auto battery maintenanceAuto battery replacementAuto brake repair
Rodrigo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First met Otto and Randy eleven years back when they were working for someone else. Now they still working together but for themselves and there is nobody else I trust my car business but to them. Friendly environment, honest and hardworking people that live to meet the expectations that their work and customers…

Air & cabin filter replacementAuto brake repairAuto tire replacement
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vicente and his team were very professional in diagnosing the issues for my vehicle. They then worked with me to do some of the repairs in my first visit then I brought it back in months later to finish the work. They are very good with German cars (my car is an audi). They are not cheap but you get quality work and…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
IanAnderson2011Local Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Vicente and his crew are the best around, they inspire confidence with their great work. I'm lucky to have found this awesome shop- no job is too big or too small, they will take care of you and your prized possession.

Auto brake repairAuto brake replacementAuto maintenance
madeline1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

best shop to bring european car. found them after a ridiculous quote from the dealer. vicente and his team are friendly, knowledgeable, fast & reasonable. would recommend to anyone

Air & cabin filter replacementAuto brake repairAuto engine diagnostic

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 59%Reasonable 34%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change37—
General repairs & maintenance35—
Tires30—
Auto engine diagnostic27—
Brakes21—
Engine repair20—
Steering & suspension repair19—
Vehicle Inspection18—

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