Experts Reviews · Company report
Otto's Tire And European Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%53+3.7Momentum penalty59−4.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Otto's Tire And European Auto Repair

Los Angeles, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #304Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 337 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Otto's Tire And European Auto Repair is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Otto's Tire And European Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Otto's Tire And European Auto Repair is better than 59% of auto repair shops.C
59
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 53% of auto repair shops.C
53

Reviews for your job

Customers hired Otto's Tire And European Auto Repair for 8 kinds of job.

Otto's Tire And European Auto Repair for auto maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#51 / 143
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Auto maintenance”

Ranu5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I love this shop. They are thorough, clear about options and reasonably priced.

Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Nina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always grateful for the honest, reliable help of the team and Otto's Tire and European Auto Repair, who aren't intimated by an older vehicle that might require creative sourcing of parts and always fair in their estimates. Plus, get the job done quickly. Highly recommend!

Reasonable priceElectrical repairAuto battery replacementGeneral repairs & maintenance
Stephen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've taken my Audi A3 Sportback 2012 to Vicente and the guys several times, and I am always impressed with their professionalism and highly skilled mechanics. Vicente is honest and clear in what needs to be done to keep my car healthy at it's higher mileage, and when. Also, this team enjoys what they do, and it…

Auto maintenanceAuto engine diagnosticGeneral repairs & maintenance
Harry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I first moved to LA in the summer of 22' and my Audi started giving me issues, navigating the mechanic shop scene and finding a great one is throwing a needle in a hay stack. But I took it to Otto's and I've never looked back, EVER. Now that I moved away from Downtown area I will still come to Otto's even thought…

Auto battery maintenanceAuto battery replacementAuto brake repair
Jenny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love this shop! Thank you for all the work you do. I've been bringing my car to this shop since it opened. The guys here do good work, provide excellent customer service, and knowledgeable. There have been a few times I dropped in with a concern and they looked into it in a timely manner. My check engine light came…

Auto maintenanceAuto water leak repairAuto engine diagnostic
Sabina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vicente has been working on my car for years, even before he had his own shop. He takes excellent care of my car and runs a trustworthy and accommodating business - I trust his judgement completely Thanks for always providing quality service!

Auto maintenanceAuto engine diagnosticGeneral repairs & maintenance
Gabriella3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wouldn't trust anyone else with my car. Always friendly, honest and very fast. Would recommend for anyone in need of a mechanic.

Auto maintenance
Shella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vicente and his crew have been taking care of my 86 Westfalia for years. It’s a great shop and I always feel taken care of. They keep it nice and clean for a mechanic shop… Vicente explains things well and is reasonably priced. They also work on my 2001 4Runner. Since my cars are older- they need special attention…

Customer photo from Shella's review
Auto battery maintenanceAuto battery replacementAuto brake repair
jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional & friendly staff, and excellent car maintenance!

Auto maintenanceAuto engine diagnosticGeneral repairs & maintenance
Alana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vicente is THE BEST! He was recommended to my by a friend who’s been going to him for over 10 years, and he did not disappoint. I had a coolant leak issue, and he quickly got me and and did a full diagnostic on my x5. We broke up the maintenance over a few months in order of importance, which he was happy to do.…

Air & cabin filter replacementAuto maintenanceAuto engine diagnostic
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The people there make you feel so welcome and the work is excellent this is were my vw will be serviced .....dependable mechanics it's a one stop shop

Auto maintenanceAuto tire replacementGeneral repairs & maintenance
TC2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Why go anywhere else?? Great service, quality repairs and timely. So glad to have tracked Vicente down and have told my friends that I referred to him 10 years ago where he is. More referrals to come, a great mechanic is irreplaceable.

Air & cabin filter replacementAuto maintenanceCar waxing
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nice shop. The took a lot of care to provide a detailed report of the vehicle and its potential issues. Repair work has seemed to iron out any issues up until now!

Auto maintenanceBrakesEngine repair
Ivan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vicente and the team at Otto European are the best I've encountered in my 20 years of owning demanding German cars. Reasonable, always accommodating, communicate very well.

Auto A/C rechargeAuto maintenanceAuto tire replacement
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vicente and his team were very professional in diagnosing the issues for my vehicle. They then worked with me to do some of the repairs in my first visit then I brought it back in months later to finish the work. They are very good with German cars (my car is an audi). They are not cheap but you get quality work and…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Mei-LingLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I’ve been coming to Vicente for about 5 years now. Love everything about his work. Always gives me great advice and keeps my now almost 20 year old Audi in amazing condition. Couldn’t recommend them any higher. Thanks Vicente!!

Air & cabin filter replacementAuto maintenanceOil change
IanAnderson2011Local Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Vicente and his crew are the best around, they inspire confidence with their great work. I'm lucky to have found this awesome shop- no job is too big or too small, they will take care of you and your prized possession.

Auto brake repairAuto brake replacementAuto maintenance
RobLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My Audi's Epc and Engine lights were flashing on dash board so i took there as they had good reviews. Onelia at the front office was kind, greeted very well and answered all my questions in a professional manner. Amazing customer service by her. Otto, the mechanic was fair and honest about his work. He was quick…

Auto maintenanceAuto engine tuning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 59%Reasonable 34%Overpriced 3%Not sure 3%

Jobs customers hired them for

Compare with