Experts Reviews · Company report
Otto's Tire And European Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%53+3.7Momentum penalty59−4.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Otto's Tire And European Auto Repair

Los Angeles, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #304Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 337 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Otto's Tire And European Auto Repair is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Otto's Tire And European Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Otto's Tire And European Auto Repair is better than 59% of auto repair shops.C
59
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 53% of auto repair shops.C
53

Reviews for your job

Customers hired Otto's Tire And European Auto Repair for 8 kinds of job.

Otto's Tire And European Auto Repair for steering & suspension repair

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Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 218
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Steering & suspension repair”

NKiruLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I can’t recommend Otto’s Tire & European Auto Repair enough. From start to finish, the experience was exceptional. Otto is incredibly knowledgeable and took the time to thoroughly inspect my 2017 Mazda. He identified several issues that I didn’t even know existed and clearly explained what actually needed to be…

Reasonable priceCarburetor cleaningAuto body & trim repairElectrical repair
Pedro3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very fast turn around on the services they provide!

Steering & suspension repairBattery
Xuan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had an excellent experience with this shop. They replaced the front wheel bearing and hub assembly on my Volvo XC90 and handled everything with honesty and care from start to finish. Even they helped me to wash the car! No surprise charges and no upselling — the final price matched what we discussed, and they…

Great priceSteering & suspension repairVehicle InspectionVehicle safety inspection
Eric7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Absolute top notch professional service. Fast, reliable, and affordable. Vincente and crew are up front and always look for the best deal for my 2009 VW and most importantly do incredible, best in class work. 5/5.

A/C installation & repairBrakesAir conditioning
Harry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I first moved to LA in the summer of 22' and my Audi started giving me issues, navigating the mechanic shop scene and finding a great one is throwing a needle in a hay stack. But I took it to Otto's and I've never looked back, EVER. Now that I moved away from Downtown area I will still come to Otto's even thought…

Auto battery maintenanceAuto battery replacementAuto brake repair
Jenny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love this shop! Thank you for all the work you do. I've been bringing my car to this shop since it opened. The guys here do good work, provide excellent customer service, and knowledgeable. There have been a few times I dropped in with a concern and they looked into it in a timely manner. My check engine light came…

Auto maintenanceAuto water leak repairAuto engine diagnostic
Shella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vicente and his crew have been taking care of my 86 Westfalia for years. It’s a great shop and I always feel taken care of. They keep it nice and clean for a mechanic shop… Vicente explains things well and is reasonably priced. They also work on my 2001 4Runner. Since my cars are older- they need special attention…

Customer photo from Shella's review
Auto battery maintenanceAuto battery replacementAuto brake repair
Christine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vincent and his team are good guys. They fixed my car like it was there own. They took care of me and they showed they cared. He fixes what is really needed. I would recommend his service to anyone. I was happy when I got my Mercedes back. Thanks Vince!

ElectricalGeneral repairs & maintenanceAuto interior vacuuming
TC2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Why go anywhere else?? Great service, quality repairs and timely. So glad to have tracked Vicente down and have told my friends that I referred to him 10 years ago where he is. More referrals to come, a great mechanic is irreplaceable.

Air & cabin filter replacementAuto maintenanceCar waxing
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vicente and his team were very professional in diagnosing the issues for my vehicle. They then worked with me to do some of the repairs in my first visit then I brought it back in months later to finish the work. They are very good with German cars (my car is an audi). They are not cheap but you get quality work and…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Ash4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our family has been going to Vicente for years. Piece of mind, quality work, and timely delivery. Can’t ask for anything more from your local repair shop.

ElectricalAuto engine diagnosticElectrical repair
IanAnderson2011Local Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Vicente and his crew are the best around, they inspire confidence with their great work. I'm lucky to have found this awesome shop- no job is too big or too small, they will take care of you and your prized possession.

Auto brake repairAuto brake replacementAuto maintenance
Ellen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Vicente and his crew are responsive, quick turnaround and friendly. I am a loyal customer. And I highly recommend their services. Ellen Friedlander

BrakesGeneral repairs & maintenanceOil change
Alexander2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been servicing my VW (Eurovan) with Viscente for years and can highly recommend him and his team at Ottos! Reliable, quality, economic, and honest service!

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've had great experiences with Vincente and the team at Ottos'. Started taking my '03 VW Eurovan there at first, and now also my 2020 Volvo wagon. They are knowledgeable, professional and complete the work on schedule. I appreciate that I'm usually offered a couple different approaches and costs to repairing the vehicle problem. Highly recommend!

Body & TrimSteering & suspension repairAuto engine tuning+ Punctuality+ Quality+ Professionalism
TonyLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I got towed to a different place and the tow truck driver said when you tired of getting jerked around call Otto's Tire And European Auto Repair 3 yrs later "THEY MY BEST DAM FRIENDS EVER" Vicente is the Man !!! Go do yourself and your pockets a FAVOR!!!!

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism
Ray1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C installation & repairBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
ÁlvaroLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 59%Reasonable 34%Overpriced 3%Not sure 3%

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