Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Otto's Tire And European Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%53+3.7Momentum penalty59−4.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Otto's Tire And European Auto Repair

Los Angeles, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #304Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 337 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Otto's Tire And European Auto Repair is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Otto's Tire And European Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Otto's Tire And European Auto Repair is better than 59% of auto repair shops.C
59
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 53% of auto repair shops.C
53

Reviews for your job

Customers hired Otto's Tire And European Auto Repair for 8 kinds of job.

Otto's Tire And European Auto Repair for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 171
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Transmission”

Patrick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My car was having a lot of issues, but this place managed to do a full inspection and fixed the problems at a great price. A big thank you to them as well because instead of waiting for a specific part to come in, they replaced the whole thing at no extra charge and I greatly appreciate that! THANK YOU!

Great priceTransmission
JennLocal Guide · 387 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing service, for a reasonable price! I can not say enough about how great the whole team at Otto's has been. They did an amazing job with my clutch and I'll definitely be back!

Great priceTransmissionEngine repairOil change
Gustavo6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very professional, quick and efficient service. Very detailed explanation as to the cause of the problem. Honestly, very good work and 100% would recommend.

Reasonable priceTransmissionAir & cabin filter replacementAuto water leak repair
NikkiLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Worth every single star. Honestly, this is the best service I’ve had so far. One of the hardest parts about moving to a new city is finding a place you can actually trust to work on your car. About a week ago, I had a massive coolant leak that ended up compromising multiple hoses, my thermostat, the housing, and the…

TransmissionAuto water leak repair
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They are very good at letting you know what your cars issue was and showing pictures of the problem and what they fixed. They are very responsive and always make sure that the customer is satisfied with the work they did. I would definitely come back to this place to get my car checked out when there is a problem.

Great priceTransmission
Sonia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

There price is reasonable and there work is very good

Transmission
Skylar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing amazing auto shop ! Great communication and service - well priced / will not try to screw you over. Everyone was super kind and took amazing care of my car

Auto battery maintenanceOil changeTransmission
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nice shop. The took a lot of care to provide a detailed report of the vehicle and its potential issues. Repair work has seemed to iron out any issues up until now!

Auto maintenanceBrakesEngine repair
Alexander2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been servicing my VW (Eurovan) with Viscente for years and can highly recommend him and his team at Ottos! Reliable, quality, economic, and honest service!

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
TonyLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I got towed to a different place and the tow truck driver said when you tired of getting jerked around call Otto's Tire And European Auto Repair 3 yrs later "THEY MY BEST DAM FRIENDS EVER" Vicente is the Man !!! Go do yourself and your pockets a FAVOR!!!!

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism
Javier7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had great professional service provided by Vicente and his team, fixed all of my car's issues and most importantly, their quote for the repairs was fair. 10/10 would recommend!

BatteryBrakesElectrical+ Punctuality+ Quality+ Professionalism
diego5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wow! I've always had one mechanic most of my life and always remained loyal until he decided to retire. I was a bit worried about who the next mechanic would be and oh boy was I lucky enough to find Vicente. He is beyond professional and knows his craft like no other. He is the doctor my 2015 Infiniti, 2009 lexus…

ElectricalEngine repairTires+ Punctuality+ Quality+ Professionalism
SantosEdited 2 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceTransmission+ Punctuality+ Professionalism
ÁlvaroLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism
Randy5 years ago★★★★★

Rating only, no written review.

A/C installation & repairBrakesEngine repair+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 59%Reasonable 34%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change37—
General repairs & maintenance35—
Tires30—
Auto engine diagnostic27—
Brakes21—
Engine repair20—
Steering & suspension repair19—
Vehicle Inspection18—

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