Experts Reviews · Company report
Otto's Tire And European Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%53+3.7Momentum penalty59−4.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Otto's Tire And European Auto Repair

Los Angeles, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #304Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 337 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Otto's Tire And European Auto Repair is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Otto's Tire And European Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Otto's Tire And European Auto Repair is better than 59% of auto repair shops.C
59
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Otto's Tire And European Auto Repair is better than 53% of auto repair shops.C
53

Reviews for your job

Customers hired Otto's Tire And European Auto Repair for 8 kinds of job.

Otto's Tire And European Auto Repair for vehicle inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle Inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#115 / 122
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Vehicle Inspection”

Ranu5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I love this shop. They are thorough, clear about options and reasonably priced.

Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
NKiruLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I can’t recommend Otto’s Tire & European Auto Repair enough. From start to finish, the experience was exceptional. Otto is incredibly knowledgeable and took the time to thoroughly inspect my 2017 Mazda. He identified several issues that I didn’t even know existed and clearly explained what actually needed to be…

Reasonable priceCarburetor cleaningAuto body & trim repairElectrical repair
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent service. I called Tuesday morning and was told to bring in my vehicle asap for a brake job. I was told that the vehicle would be ready at around 3pm. At 2:30 they called me to come pick it up.

Reasonable priceEngine repairVehicle Inspection
Xuan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had an excellent experience with this shop. They replaced the front wheel bearing and hub assembly on my Volvo XC90 and handled everything with honesty and care from start to finish. Even they helped me to wash the car! No surprise charges and no upselling — the final price matched what we discussed, and they…

Great priceSteering & suspension repairVehicle InspectionVehicle safety inspection
RezaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A top notch mechanic shop. Vicente, Randy, Regina and the rest of the team are all amazing. Honest, knowledgeable, efficient, clean, and sympathetic. A truly rare find.

Auto A/C rechargeAuto water leak repairElectrical
Harry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I first moved to LA in the summer of 22' and my Audi started giving me issues, navigating the mechanic shop scene and finding a great one is throwing a needle in a hay stack. But I took it to Otto's and I've never looked back, EVER. Now that I moved away from Downtown area I will still come to Otto's even thought…

Auto battery maintenanceAuto battery replacementAuto brake repair
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Otto's has excellent customer service, and everyone there is extremely friendly and helpful. I have had some car repair needs since buying a high-mileage 2016 Volvo a few months ago, and Vicente and his team have been very clear about repair priorities, what needs fixing and when. They even once gave my car a wash…

Auto battery maintenanceAuto battery replacementAuto brake repair
Gregory3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Otto and his team really set up my car for smog check and was very responsive the entire process. I would recommend his services and visit again!

Customer photo from Gregory's review
Auto exhaust system repairCarburetor cleaningVehicle Inspection
Sabina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vicente has been working on my car for years, even before he had his own shop. He takes excellent care of my car and runs a trustworthy and accommodating business - I trust his judgement completely Thanks for always providing quality service!

Auto maintenanceAuto engine diagnosticGeneral repairs & maintenance
UnmotivatedGenius1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This place is a true gem. Came in from another shotty mechanic shop that had basically destroyed my radiator by trying to replace with a the incorrect radiator. It was a nightmare situation, I thought I was going to be looking at a new car. Brought it to otto's to see if they could do anything, they said they could…

Auto A/C rechargeAuto detailingBattery
Rodrigo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First met Otto and Randy eleven years back when they were working for someone else. Now they still working together but for themselves and there is nobody else I trust my car business but to them. Friendly environment, honest and hardworking people that live to meet the expectations that their work and customers…

Air & cabin filter replacementAuto brake repairAuto tire replacement
Alana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vicente is THE BEST! He was recommended to my by a friend who’s been going to him for over 10 years, and he did not disappoint. I had a coolant leak issue, and he quickly got me and and did a full diagnostic on my x5. We broke up the maintenance over a few months in order of importance, which he was happy to do.…

Air & cabin filter replacementAuto maintenanceAuto engine diagnostic
Christine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vincent and his team are good guys. They fixed my car like it was there own. They took care of me and they showed they cared. He fixes what is really needed. I would recommend his service to anyone. I was happy when I got my Mercedes back. Thanks Vince!

ElectricalGeneral repairs & maintenanceAuto interior vacuuming
Jose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excelente servicio. muy recomendado buena comunicacion y precio razonable A+++++

Vehicle Inspection
Mei-LingLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I’ve been coming to Vicente for about 5 years now. Love everything about his work. Always gives me great advice and keeps my now almost 20 year old Audi in amazing condition. Couldn’t recommend them any higher. Thanks Vicente!!

Air & cabin filter replacementAuto maintenanceOil change
EliasLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Used to always take my Q5 to the dealership for service, where they charge 2x the rate for labor and seemingly 3x the price for parts. Otto's got my brakes replaced same day, offered a complimentary inspection that was super detailed and helpful, and everyone was friendly and communicative the whole time. Cannot recommend enough!

BrakesVehicle Inspection
4k8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★

My car stoped working and I was calling around for pricing , I told him(Otto) that I was going to take my car home, but he insisted that I bring it in and have them look at it. All he did was hook up a diagnostics device to my car and told me what the machine said, also charged me $200 for something I could of done…

Vehicle Inspection
RubenLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Electrical repairEngine repairOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 59%Reasonable 34%Overpriced 3%Not sure 3%

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