Customers frequently praise the store for competitive pricing, extensive inventory of landscaping materials, and efficient delivery services. Positive reviews highlight helpful staff who provide knowledgeable advice and maintain clear communication throughout the ordering process. However, recurring complaints in low-star reviews describe rude or aggressive behavior from loading staff and inconsistent service quality when picking up products in-store.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Great prices and selection...and delivery makes it even better!
Thank you, Rebecca Q. We're thrilled you enjoyed our pricing and selection, and that delivery added extra convenience. Your feedback means a lot, and we look forward to helping with your next project.
Outdoor warehouse supply Plano always delivers great service. Product was delivered on time and was very efficient.
Thank you, David. We appreciate the five-star review and are glad the delivery was on time and the process efficient. We look forward to helping with any future projects.
The loaders here suck😂
Top soil and mulch sold by the half yard at half the prices of big box stores. What can be better than that? The guys that work here are really friendly. They also have a huge inventory of all kinds of rocks, hardscape, plants, trees, you name it. I’m shocked that this place isn’t busier, but I heard it’s a newer location. Will be back to buy more for my landscaping needs.
Purchased bulk native texas stone and mulch from Plano outdoor warehouse supply. Very happy with quality and price. Fast delivery. Everyone in warehouse and delivery driver super friendly and a pleasure to work with, highly recommend!
Good product at a fair price. Delivered on schedule.
They were very helpful and friendly. Cameron assisted us in selecting and loading our rocks. We were a small order, but you would have thought we were a big order by how well they took care of us. Highly recommend them.
Folks at the front are super helpful, solid selection, easy to do business
Robert, thanks for the five-star review! We're thrilled the front team was helpful and you found our selection solid. Making it easy to do business is a top priority, and your feedback means a lot. We look forward to helping you again soon.
Bad Service through online.
I believe you have the wrong business. We don't offer any online sales.
Horrible customer service by the loader guy I went there a few weeks ago and he was so mean and aggressive against me and my crew picking up stone very unpleasant visit I will never visit this place again I been to so many stone places before and none of them treated me this bad all of them had good customer service compared to here
We are very sorry to hear about your experience. The behavior you described is unacceptable and does not reflect the level of service we expect from our team. Please contact our General Manager, Alec, directly at 469-807-8663. He would appreciate the opportunity to learn more about what happened, address the issue with the employee involved, and work to make this right for you. Thank you for bringing this to our attention.