Overhead Door Company of Greater Syracuse at a glance
Most reviewers praise the company for prompt service, professional technicians, and clear communication during garage door installations and repairs. However, a smaller number of customers report significant issues with post-sale communication, including unanswered calls, unfulfilled rebate promises, and delays in resolving billing or part errors. The owner actively responds to the vast majority of reviews, addressing both positive feedback and complaints regarding customer service follow-up.
Google rating: 5.0 out of 5 from 686 reviews (98% five-star).
Reviews on this page: 686 Google reviews (665 with written comments, 14 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 9, 2026.
Service: Window and Door Company serving Syracuse, New York.
Data from Google, last updated November 11, 2026.
Star ratings
686 Google reviews we collected
5.0of 5
5 stars67498%
4 stars81%
3 stars10%
2 stars10%
1 star20%
Praise vs complaints
Phrases our text analysis found in 665 written reviews
99%praise
Praise1,52599%
Complaints131%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude43929%
Speed & response39025%
Quality & results30320%
Would recommend18212%
Communication1399%
Price & value634%
Honesty & trust221%
What customers talk about
We read 665 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both the measurer/salesperson and the installer were extremely knowledgeable and professional.”
“Quinton and Nate were on time and got to work right away.”
“From the initial consultation it took weeks to get a proposal, but the representative and manager made it right so we decided to move forward with a n…”
“Lisa was very thorough and measured everything and was very friendly and professional.”
“Horrible service, waste of time, go somewhere else.”
“I would highly recommend this company based on the service we received.”
“He took the time to answer all of my questions, explained everything clearly, and had our garage door repaired and working again in less than an hour!”
“Honest, prompt, fair, competent, clear, and helpful.”
“It’s refreshing to encounter someone who genuinely takes pride in their work and understands the importance of excellent customer service.”
People customers mention
Tim43 reviews
Quinton34 reviews
Rob26 reviews
James21 reviews
Lucas18 reviews
Ayden18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I called the office in the morning, and a service technician was at my house a few hours later. Lucas was professional and knowledgeable. Thanks for the great service. 👏👏👏
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 2 years ago
Thank you for being a repeat customer and for sharing your positive experience with our company! We're delighted to hear that the technician provided friendly and professional service, ensuring that everything was working properly after lubricating the door. Your recommendation means a lot to us. If you ever need assistance again or have any questions, feel free to reach out. Thank you for choosing Overhead Door Company of Greater Syracuse!
Bob S5 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Both the measurer/salesperson and the installer were extremely knowledgeable and professional. They made the process a pleasure. Love the new door!
Price assessment: Reasonable price
Services: Garage door consultation
Response from the owner · a day ago
Thank you for your review and for choosing us for your new door. We’re glad the measuring, selection, and installation process went smoothly. Enjoy your new door!
Kateri Simmons16 reviewsiTotal number of Google reviews Kateri has written across all businesses on Google Maps, not just this one.
Highly recommend! Lisa was very thorough and measured everything and was very friendly and professional. Quinton and Nate were on time and got to work right away. My sister's garage was probably over 30 years old and they installed the door and opener quickly and efficiently. It works great and is very quiet. They were friendly and answered all my questions.ing and billing. Thank you very much
Response from the owner · a day ago
Thank you for the great review and for trusting us with your sister’s garage door replacement. We’re glad the new door and opener are working smoothly and quietly. Our team appreciates your kind words about the thorough estimate, installation, and clear answers along the way.
Amy MacDonald4 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
I had a consultation with Overhead Door of Syracuse in August with a Lisa Barry. She was knowledgeable and all but after the sale her response was crickets....nothing. At the time I ordered the door and paid the down payment she stated that there was a rebate for a $250 visa card. I telephoned 2x and never heard back from her. I also asked the installation crew if they knew about this and they said they would ask her. To date I have never had a response to this question. I love the door but customer service needs improvement.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 days ago
Amy, thank you for taking the time to share your experience. We’re glad to hear that you love your new garage door, but we’re disappointed that we fell short when it came to communicating with you after the sale. You deserved better, and we sincerely apologize.
We’re glad our management team was able to connect with you and that we could ultimately help you successfully submit your rebate application.
More importantly, we want you to know that your review brought an issue to our attention that needed improvement. While the rebate is offered by the manufacturer, it’s our responsibility to ensure our customers receive the information and instructions they need to take advantage of it. We clearly fell short, and your feedback has prompted us to make improvements to that process.
We genuinely appreciate you bringing this to our attention. Feedback like yours helps us become a better company, and we thank you for giving us the opportunity to make things right.
Thank you for choosing Overhead Door Company of Greater Syracuse!
Mary Frank6 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
This was the first service call on door installed 18 years ago. Technician Aiden was professional, courteous, prompt and efficient. Service was completed less than 24 hours after I called. Very satisfied.
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 6 days ago
We’re glad the door received prompt attention after so many years of service. Our technician was happy to get everything taken care of within 24 hours of your call. We appreciate you choosing us for your repair.
Jen Kolb4 reviewsiTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
We had a fantastic experience with Overhead Door Company of Greater Syracuse! We discovered yesterday morning that one of the springs on our garage door had snapped, leaving the door inoperable.
Lucas came out to handle the repair, and I couldn’t have been more pleased with the service he provided. He was incredibly pleasant, professional, and knowledgeable. He took the time to answer all of my questions, explained everything clearly, and had our garage door repaired and working again in less than an hour!
It’s refreshing to encounter someone who genuinely takes pride in their work and understands the importance of excellent customer service. Lucas is a wonderful representation of the company and certainly an employee they should be proud to have on their team.
Thank you, Lucas, for making an unexpected repair such a positive experience! I would highly recommend this company based on the service we received.
Price assessment: Great price
Services: Customer support, General repairs & installation
Response from the owner · 6 days ago
It’s great to hear your garage door was repaired so quickly after the spring broke. Our technician was glad to answer your questions and explain the repair clearly along the way. We truly appreciate you choosing us for an unexpected repair and sharing your recommendation.
mark cywilko2 reviewsiTotal number of Google reviews mark has written across all businesses on Google Maps, not just this one.
OVERHEAD DOOR RECENTLY REPAIRED MY GARAGE DOOR. THE WORK WAS DONE BY LUCAS. HE WAS COURTEOUS, PROFESSIONAL AND KNOWLEDGEABLE. THE WORK WAS DONE QUICKLY AND CORRECTLY. MY THANKS TO LUCAS AND OVERHEAD DOOR.
Price assessment: Great price
Services: General repairs & installation
Response from the owner · a week ago
It’s great to hear the repair was completed quickly and correctly. Our technician will be glad to know his courteous, knowledgeable service stood out. We appreciate you choosing us for your garage door repair.
Paul Schultz2 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Sean, Quinton, and Blake did an excellent job installing our new garage doors and opener. It is an older garage that presented some construction "issues," but they were able to find creative ways to deal with those problems. Very happy, indeed!
Price assessment: Great price
Services: Garage door consultation, General repairs & installation
Response from the owner · a week ago
Thank you for your business and for sharing your experience! We’re glad the installation went smoothly despite the challenges of an older garage, and that the creative solutions made a difference. We appreciate your kind feedback and are thrilled you’re so happy with your new garage doors and opener.
