Customers frequently praise the clinic's compassionate staff, clean facilities, and thorough diagnostic services, including dental care and in-house ultrasounds. However, recurring criticisms highlight significant wait times due to understaffing, inconsistent doctor recognition for returning clients, and high costs for routine procedures.
Google rating: 4.5 out of 5 from 692 reviews (80% five-star).
Reviews on this page: 692 Google reviews (536 with written comments, 45 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: November 8, 2026.
Service: Veterinary Dentist serving Los Angeles, California.
Data from Google, last updated November 11, 2026.
Star ratings
692 Google reviews we collected
4.5of 5
5 stars55180%
4 stars517%
3 stars152%
2 stars193%
1 star568%
Praise vs complaints
Phrases our text analysis found in 536 written reviews
91%praise
Praise64591%
Complaints669%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude29742%
Speed & response9614%
Quality & results8612%
Would recommend7210%
Price & value649%
Honesty & trust507%
Communication466%
What customers talk about
We read 536 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My dog is usually a bit nervous of vets, but they were so calm and caring, he behaved better than I’ve ever seen(still was a bad boy, and needed sedated lol).”
“Overall, unprofessional interactions and I'm not convinced my cat got a quality care.”
“They are very efficient, caring & always professional.”
“First of all, we arrived at the clinic on time, but the doctor was delayed by 30 minutes.”
“I have seen several different vets and all have been attentive and thorough.”
“I'm sure they're good at what they do but their customer service is horrible and there are plenty of other good vets out there that would be willing t…”
“It’s a place I will highly recommend for any animal lover.”
“I used to recommend this place widely but over the years it has gone downhill and now, I have moved to another vet.”
“A neighbor recommended Dr Jones because he is good and charges very reasonable.”
“I trusted this clinic with my dog’s care for years, but this feels like overcharging for unnecessary services.”
“😊💛 His kindness, compassion, and genuine connection with animals make every visit a wonderful experience.”
“Dr Jones was able to do an ultrasound inhouse and diagnose my cat's issue right away, tell me what I needed to do and he answered ALL my questions.”
“…ution was not found and after I responded to a follow up email I was ghosted.…”
People customers mention
Schwartz60 reviews
Bhuta43 reviews
Jones31 reviews
Natasha18 reviews
Forsythe16 reviews
Lee14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Manu Toigo - Walkabout Survival & Adventure GuideLocal Guide · 16 reviewsiTotal number of Google reviews Manu has written across all businesses on Google Maps, not just this one.
Today I brought in a very special patient. most likely in his geriatric years. Dr Jones. has no doubt lived up to his long life experience in veterinary care. Thank you for helping me to understand how to further take care of my beautiful snuggly boy.
Price assessment: Great price
Services: Exotic animals
Aaron Robles3 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Took my black lab in for an ear infection. My dog is usually a bit nervous of vets, but they were so calm and caring, he behaved better than I’ve ever seen(still was a bad boy, and needed sedated lol).
They were also extremely quick and effective. Will be returning and highly recommend.
KL Kohan1 reviewiTotal number of Google reviews KL has written across all businesses on Google Maps, not just this one.
Our issue was finally resolved by the Vet that we saw because we had previously taken our small dog to another vet, and the problem persisted. The clinic is nice and clean, no foul smells. The staff is very friendly and helpful. I can’t really say anything about the price because veterinarians overall in Los Angeles are expensive. We are happy that our issue was resolved.
Response from the owner · a week ago
We’re overjoyed to hear that your small dog’s issue was finally resolved. Thank you for recognizing our clean clinic and friendly, helpful team.
Jess Salguero5 reviewsiTotal number of Google reviews Jess has written across all businesses on Google Maps, not just this one.
I have only great things to say about Dr. Natasha and her staff. Dr. Natasha has cared for my beloved dog Charlie on several occasions now and every time she treats us with such a caring nature, empathy, and above all respect. Her abilities and knowledge are also outstanding . I would not take my Charlie anywhere else. I’m so glad I found Dr. Natasha.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Thanks for your wonderful feedback, Jess. We’re grateful for your trust in Dr. Natasha and our team to care for Charlie, and we’re delighted to provide compassionate, knowledgeable care.
krista douglass12 reviewsiTotal number of Google reviews krista has written across all businesses on Google Maps, not just this one.
Love dr Natasha but they’re “understaffed” and will make you wait 2 hours for shots and nails( I can’t again
Response from the owner · 2 years ago
We greatly appreciate your positive feedback and are glad to hear that Dr. Jones was able to help your sick pup. Thank you for choosing Overland Veterinary Clinic.
Tom M2 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
I go out of my way to travel to Overland Vet Clinic for my dog's healthcare because of their care and competence. I have seen several different vets and all have been attentive and thorough. It's not a corporate-held entity, which is becoming rare these days.
Response from the owner · Edited 4 months ago
We're ecstatic to hear about your positive experience at Overland Veterinary Clinic. Thank you for your feedback!
Brian Peterson10 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
I’ve been coming here for more than 10 years through multiple dogs. But I just can’t anymore. Every time I bring my dogs in, I see a new doctor. They act like I’m a total stranger. Can’t even get my dogs name right when they’re staring at the chart. I just don’t get the feeling like anybody cares anymore. Sucks
Response from the owner · a month ago
We regret to learn about your experience. Your concerns about continuity of care are noted.
Cynthia Cidre7 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Though my cat is terrified of his own shadow, a miraculous thing happened yesterday when I took him to see his new vet, Dr. Chavers. My cat was suddenly happy! He was relaxed, curious, friendly. He let himself to be fondled, poked and prodded by Nathalie, the tech, who was a cat-whisperer; and then by Dr. Chavers, who was everything you'd want your pet's vet to be. Compassionate, effective, professional, and warm. I've been bringing my boy, Axl, to Overland Veterinary Clinic since I adopted him 6 years ago. I've never been disappointed.
Response from the owner · a month ago
Your review is appreciated! We are overjoyed that Dr. Chavers and Nathalie helped Axl feel relaxed, happy, and comfortable. Thank you for trusting Overland Veterinary Clinic with his care for six years.
Miyei Pereira4 reviewsiTotal number of Google reviews Miyei has written across all businesses on Google Maps, not just this one.
