Carpet cleaning service · Jacksonville, FL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%50+3.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 49 grout cleaningiPosition by Experts Score among all companies we track in this category. · better than 44%
5.0★★★★★227 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$224typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the punctuality, professional communication, and thoroughness of the technicians, noting that staff clearly explain processes and costs before starting work. Many reviewers highlight the effectiveness of carpet and rug cleaning, including the removal of difficult stains and the honest advice given when certain items are beyond repair. However, a recurring criticism in low-star reviews involves management failing to return calls after scheduling errors or no-shows, despite the positive feedback regarding the on-site service quality.
Google rating: 5.0 out of 5 from 227 reviews (98% five-star).
Reviews on this page: 227 Google reviews (203 with written comments, 15 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 9, 2026.
Service: Grout Cleaning Service serving Jacksonville, Florida.
Data from Google, last updated October 29, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Oxi Fresh Carpet CleaningGrout Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 95/100 on this factor. Category median: 95.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 50/100 on this factor. Category median: 77.C
50
Bar = this company · dark tick = category median.
Star ratings
227 Google reviews we collected
5.0of 5
5 stars22398%
4 stars21%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 203 written reviews
99%praise
Praise39899%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price563%
Reasonable338%
Overpriced00%
Not sure00%
$224-16% vs typical grout cleaning
Middle half of what 4 customers paid ($189–$298) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10426%
Quality & results9423%
Speed & response6516%
Would recommend5413%
Communication3910%
Honesty & trust328%
Price & value154%
What customers talk about
We read 203 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He also made Master Bedroom carpet that is more than 10 years old look really nice.”
“I had a great experience from booking to final payment.”
“Not able to schedule me at a time that is convenient for me after they messed up is completely unacceptable”
“What impressed me most was that they were able to schedule me for the very next day, which was a huge help.”
“I highly recommend them to anyone looking for quality service.”
“Overall, I would not recommend this carpet cleaning company to anyone.”
“The team provided clear communication, friendly service, and excellent workmanship throughout the process.”
“I did not have service done but I am giving a 5 star review due to the honesty of the service tech.”
“Their pricing was very reasonable, and the quality of service exceeded my expectations.”
People customers mention
Robert18 reviews
Evan10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oxi Fresh Carpet Cleaning for 7 kinds of job. Pick one to see what they paid and said.
MMaralouise1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Robert was our technician and did a fabulous job! I had red wine on white carpet in 2 rooms that look like new now! He also made Master Bedroom carpet that is more than 10 years old look really nice.
I wouldn’t use any carpet service but Oxi Fresh in the future. They’re able to do the toughest jobs.
Paid $200–250Great price
TTimLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Robert was professional and took care of three couches and two chairs for us. We are very happy with his work.
Robert was our technician and did a fabulous job! I had red wine on white carpet in 2 rooms that look like new now! He also made Master Bedroom carpet that is more than 10 years old look really nice.
I wouldn’t use any carpet service but Oxi Fresh in the future. They’re able to do the toughest jobs.
Price assessment: Great price
Price: $200–250
Response from the owner · a week ago
Hello Maralouise,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of Jacksonville Beach
J
James Peoples6 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I had a great experience from booking to final payment. The team provided clear communication, friendly service, and excellent workmanship throughout the process. Robert did an outstanding job and made sure everything was done right. I highly recommend them to anyone looking for quality service.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Hello James,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Jacksonville Beach
W
William Laureano7 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
My technician was amazing thank you Robert for taking care of me! God bless you guys! 🙏🏼
Response from the owner · 3 weeks ago
Hello William,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Jacksonville Beach
C
Calvin JonesLocal Guide · 31 reviewsiTotal number of Google reviews Calvin has written across all businesses on Google Maps, not just this one.
You know the old saying, if you want something done right, do it yourself? Well in this case, I'm glad I went through Oxi Fresh Carpet Cleaning. Robert got my carpets looking great! I would definitely go through them again.
Price assessment: Great price
Response from the owner · 3 weeks ago
Hello Calvin,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Jacksonville Beach
B
Beverley Coad7 reviewsiTotal number of Google reviews Beverley has written across all businesses on Google Maps, not just this one.
Robert explained everything well and did a great job. Very thorough.
Price assessment: Reasonable price
Price: $100–150
Response from the owner · 3 weeks ago
Thanks so much for taking the time to leave a 5-star review Beverley! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Jacksonville Beach
A
Antonio IzquierdoLocal Guide · 32 reviewsiTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
I did not have service done but I am giving a 5 star review due to the honesty of the service tech. He accessed my furniture and my area rug and told me frankly that the stains would not come out, rather than just take my money and run. I totally appreciate his honesty. He also explained clearly why it wouldn’t work. In the future if I need service I would call them first. I am replacing the items.
Response from the owner · 3 weeks ago
Hello Antonio,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Jacksonville Beach
T
Tim CampbellLocal Guide · 8 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Robert was professional and took care of three couches and two chairs for us. We are very happy with his work.
Price assessment: Great price
Price: $450–500
Response from the owner · 4 weeks ago
Hello Tim,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Jacksonville Beach
K
Karen3 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
New customer to OxiFresh and very impressed. Robert was wonderful! Would recommend using this company!
Price assessment: Reasonable price
Response from the owner · 4 weeks ago
Thanks so much for taking the time to leave a 5-star review Karen! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Jacksonville Beach
S
Saxon Broadwell8 reviewsiTotal number of Google reviews Saxon has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I had a great experience with OxiFresh Carpet Cleaning! Their pricing was very reasonable, and the quality of service exceeded my expectations. Brad was professional, friendly, and took the time to answer all of my questions. The carpets look and smell so much better.
⭐️⭐️⭐️⭐️⭐️
What impressed me most was that they were able to schedule me for the very next day, which was a huge help. Fast service, great results, and excellent customer care. I would definitely recommend OxiFresh and Brad to anyone needing their carpets cleaned!
⭐️⭐️⭐️⭐️⭐️
P
PaulLocal Guide · 20 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Robert the tech was great and carpets look like new .AsTh efar as the company, they are the worst.Told me the tech would be at my home at 1no show.Call the office twice and the manager never returned my phone calls .This was not Robert's fault.The company should always allow a window of 2 hours.Terrble management.
