Carpet cleaning service · Perryopolis, PA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★23 Google reviews · 24 photos
100%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Oxi Fresh Carpet Cleaning in Perryopolis, PA, five stars based on twenty-three reviews, with the owner responding to all feedback. Customers consistently describe the staff as punctual, professional, and friendly, noting that they explain the cleaning process and products clearly. The service is highlighted for its low-water method, which allows carpets to dry quickly, making it suitable for winter use. Recurring themes include effective stain removal, improved odor, and competitive pricing, with no significant criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 23 reviews (100% five-star).
Reviews on this page: 23 Google reviews (15 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and reliability; weakest: satisfaction.
Oxi Fresh Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
23 Google reviews we collected
5.0of 5
5 stars23100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 15 written reviews
100%praise
Praise30100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1033%
Would recommend620%
Speed & response517%
Quality & results413%
Communication27%
Price & value27%
Honesty & trust13%
What customers talk about
We read 15 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very polite, personable, and completed the job fast!”
“I hated to see them everyday that's how bad it was but now I'm so 😊 I will be using them again!”
“Arrived on time, very neat and professional appearance.”
“Explained the process, answered my questions and did an excellent job on my old carpet.”
“Josh and his crew were timely and responsive and explained their products well.”
“Great price!”
“Very trustworthy and loyal gentleman!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oxi Fresh Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Lisa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Very professional and kind. Will definitely use them again thanks so much Joshua and Jim.
General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Emily3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I used Joshua with Oxi Fresh to clean my carpets before moving in to my new apartment and the results were wonderful! They were able to get all the old stains out and left the apartment smelling much better. Definitely recommend using them!
Moving-related cleaning
ChristyLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
On time, friendly and professional! Provided knowledgeable info about the chemicals and processes. Great price! 👍 Highly recommend!
+ Professionalism
Paul5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Corey came to the house and cleaned the cat smell from my carpets. He was friendly and professional. His process is so much less water than steam. My carpets are almost dry an hour after he finished. I can't recommend him and his company any higher. We will use them again!
General carpet cleaningPet stain & odor removal+ Responsiveness+ Professionalism+ Value
Dannika3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Today, Tommy & another gentleman came to scrub our carpet. He was very polite, personable, and completed the job fast! My carpets look like did when I first bought them! Thank you!! I will be scheduling again!
General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jeff1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
It’s really great that there were no hoses! We can have them back in the winter here at our church when a lot more dirt and salt come in with people. The carpets look brand new and the chairs are bright blue again! Great value!
Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Very professional and kind. Will definitely use them again thanks so much Joshua and Jim.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 4 years ago
Hello Lisa,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Monessen
Emily Pruden3 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
I used Joshua with Oxi Fresh to clean my carpets before moving in to my new apartment and the results were wonderful! They were able to get all the old stains out and left the apartment smelling much better. Definitely recommend using them!
Services: Moving-related cleaning
Response from the owner · 4 years ago
Thanks so much for taking the time to leave a 5-star review Emily! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Monessen
Christy CallenLocal Guide · 42 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
On time, friendly and professional! Provided knowledgeable info about the chemicals and processes. Great price! 👍 Highly recommend!
Positive: Professionalism
Response from the owner · 4 years ago
Thanks for taking the time to rate us Christy! We are pleased to see you had a good experience with us and look forward to being able to provide you with a 5-star experience in the future. Thank you for your business and recommendations!
Thank You,
Oxi Fresh of Monessen
Paul Shipley5 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Corey came to the house and cleaned the cat smell from my carpets. He was friendly and professional. His process is so much less water than steam. My carpets are almost dry an hour after he finished. I can't recommend him and his company any higher. We will use them again!
Positive: Responsiveness, Professionalism, Value
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 4 years ago
Hello Paul,
It was our pleasure to service your home! Your 5 star review and feedback is greatly appreciated and we're so happy knowing you love the outcome of the cleaning. Your recommendations and business is greatly appreciated.
Thank you,
Oxi Fresh of Monessen
Dannika Whitlow3 reviewsiTotal number of Google reviews Dannika has written across all businesses on Google Maps, not just this one.
Today, Tommy & another gentleman came to scrub our carpet. He was very polite, personable, and completed the job fast! My carpets look like did when I first bought them! Thank you!! I will be scheduling again!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning
Response from the owner · 4 years ago
Hello Dannika,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Monessen
Jeff Fike1 reviewiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
It’s really great that there were no hoses! We can have them back in the winter here at our church when a lot more dirt and salt come in with people. The carpets look brand new and the chairs are bright blue again! Great value!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Area rug cleaning, General carpet cleaning, Upholstery cleaning, Deep clean, Standard cleaning
Response from the owner · 5 years ago
Hello Jeff,
Thank you for taking the time to share your experience! We are so thrilled knowing you love our low moisture deep cleaning system! Please feel free to give us a call if you ever need any future services or have any future questions!
Thank You,
Oxi Fresh of Monessen
Marci AmosLocal Guide · 11 reviewsiTotal number of Google reviews Marci has written across all businesses on Google Maps, not just this one.
Tom and Joe were awesome! They just dont know how excited I am to see them. Because my carpets were a challenge to clean! Hallway was disastrous! But guess what? They took that challenge and did an awesome job! My carpets look new!!! Got the heavy soiled spots out wow! My carpets were horrible!!! I hated to see them everyday that's how bad it was but now I'm so 😊 I will be using them again!!! Thank you Tom and Joe my new BFFs!
Hello Marci,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Monessen
Tim HelmickLocal Guide · 19 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Very professional, courteous, and nice to deal with. Carpet looks very nice.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning
Response from the owner · 4 years ago
Thanks so much for taking the time to leave a 5-star review Tim! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Monessen
martha shupenko7 reviewsiTotal number of Google reviews martha has written across all businesses on Google Maps, not just this one.
Did an excellent job! Showed up on time,very polite and friendly. I would recommend this company to everyone.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning
Response from the owner · 5 years ago
It was a pleasure to service your home Martha! We’re so thrilled knowing you love the outcome of your carpet cleaning. We look forward to seeing you for any future services!
Thank You,
Oxi Fresh of Monessen
Tracey Kash7 reviewsiTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
Arrived on time, very neat and professional appearance. Explained the process, answered my questions and did an excellent job on my old carpet. Both gentlemen were friendly, and the service was excellent.
Positive: Responsiveness, Punctuality, Quality, Value
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 5 years ago
Hello,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Monessen
