Analyzing 5,715,0945.7M ReviewsFor 15,69115.7K Experts
Google reviewers rate P.C. Richard & Son 4.9 out of 5 based on 3864 reviews, with the owner responding to 33% of them. Customers frequently highlight knowledgeable staff, competitive pricing, and efficient service for large appliances, electronics, and installation. However, recurring complaints in lower-rated reviews describe issues with defective products, unresponsive warranty service, and instances where employees failed to assist waiting customers promptly.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Luis was great, very nice to doing business with PC Richard with great people helping us”
“Was not knowledgeable and tried to steer us to a product with lower price point that breaks more often and has poor support from the company.”
“I want to give a huge thank you to Asim at PC Richard & Son in Carle Place for making my purchase such a great experience!”
“I’d recommend not buying an appliance from here, it’s been a horrible experience.”
“I really appreciate everything he did for me, and I would absolutely recommend asking for Asim if you visit the Carle Place store.”
“My suggestion is to stay away from P C Richards for any large appliance purchases.”
“They answered all our questions and gave us a great deal.”
“Now they want to charge me $150 more for the products because the price changed.”
“I came today and had a visit looking for a fridge and freezer with mitch K he was so pleasant to work with and made everything soo fast and easy!”
“warranty service is a no show.”
“Asim is the absolute best he is so informative and explains everything without pressuring you!”
“I can honestly say that Asim at PC Richard & Son in Carle Place made a lasting impression on me.”
“Waste of time dealing with the people there and the shady items they sell.”
praise complaint · found by our text analysis, Google review wording unchanged.
I’ve purchased several large appliances at PC Richard & Son over the past 28 years. Always excellent service and competitive pricing. Grateful I’ve purchased the extended warrantees because they follow through from delivery and initial installation to the covered repair service I just booked. Always hassle-free.
Luis was great, very nice to doing business with PC Richard with great people helping us
Steve was great!
Asim did a phenomenal job! He is incredibly talented and a pleasure to work with!
I can honestly say that Asim at PC Richard & Son in Carle Place made a lasting impression on me. Buying something can sometimes be a stressful experience, but Asim made everything so much easier with his patience, genuine care, and willingness to go the extra mile. He didn’t just do his job; he made sure I felt comfortable with my purchase and that all my questions were answered. You can tell when someone truly takes pride in their work, and Asim is a perfect example of that. He’s not your typical salesman — he’s someone who puts the customer first and makes you feel valued. It’s rare to find that kind of service these days. PC Richard & Son is lucky to have him, and I hope his efforts are recognized because he truly deserves it. Thank you, Asim, for making this such a positive experience!
I want to give a huge thank you to Asim at PC Richard & Son in Carle Place for making my purchase such a great experience! From the moment he helped me, it was clear that he genuinely cared about making sure I was happy and getting exactly what I needed. He went above and beyond, took the time to help me, and made me feel like more than just another customer. It’s rare to come across someone who puts so much effort, care, and honesty into what they do. Asim is truly a one-of-a-kind salesman, and his customer service is second to none. He is the kind of employee every company would be lucky to have. I really appreciate everything he did for me, and I would absolutely recommend asking for Asim if you visit the Carle Place store. He deserves to be recognized for the outstanding job he does!
Go see Asim he is very knowledgeable with electronics appliances and all of your P.C. Richard needs
I came in looking for a tv and I had great help from Asim! He explained everything I had to ask and more! Will come back again for more.
Terrence
STEVE WAS AWESOME. HE MADE THE TRANSACTION VERY SMOOTH. HIGHLY RECOMMEND!!!!
Hello Vladimir, we're glad he made your refrigerator purchase quick and easy, and we hope to see you again soon!
Analyzing 5,715,0945.7M ReviewsFor 15,69115.7K Experts