Google reviewers rate Pacific Allergy & Asthma 4.9 out of 5 based on 84 reviews, noting the owner replies to 96% of feedback. Patients frequently praise the doctor’s thorough explanations, friendly staff, and effective treatment for conditions like asthma and hives. Recurring themes include punctual appointments and clear communication regarding insurance costs. However, some low-star reviews criticize difficulty reaching the office by phone and discrepancies between advertised and actual appointment availability.
Google rating: 4.9 out of 5 from 84 reviews (95% five-star).
Reviews on this page: 84 Google reviews (74 with written comments).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 5, 2026.
Service: Allergy Testing Clinic serving Garden Grove, California.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.9
★★★★★
84 reviews on Google
5★80
4★1
3★1
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
EP
Earl Potter4 reviews
★★★★★
Dr. Basen is patient and cordial. He takes his time to explain my treatment for allergies. The treatment has significantly reduced my symptoms. His staff has always been friendly and competent.
Response from the owner · 2 weeks ago
Thank you Earl for your feedback and kind words.. We are happy to hear that your treatment has brought a significant reduction in your symptoms.
I’ve been with Dr. Basen for 3 years and am so sad to leave because of a move out of state. If I’m ever living back in the area, he’s the only allergist I would go to. His staff is also so kind and never get annoyed at questions. Super thankful for all of the help from Dr. Basen!!
Response from the owner · 2 months ago
Dear Laura, <br>We wish you the best in your future move. Thank you for entrusting your care with our team. We are happy to hear that we have been able to support you in a very positive way.
Today was my first time ever having allergy testing.<br>First let me start with this office staff. They are amazing! Very cordial, clear, willing to answer questions (no matter how stupid you think the question may be), patient, friendly, smiles, bright faces, welcoming and so much more!<br>Emerson was the gal who did the testing for me. She talked me through each step she took and was very thorough. She is very gentle.<br>Dr. Basin is equally amazing! He was very patient with me and very informative but also able to keep the appointment on track. He has a peaceful vibe about him as does his staff. He is a great listener and highly educated.<br>Thank you to everyone for making this a very pleasant experience!<br>You all ROCK!
Response from the owner · 3 months ago
We truly appreciate your feedback and are happy to hear that we met your needs in a very positive way. Thank you for entrusting your care with our team.
I can’t say enough great things about Dr. Tyler Basen and his entire team! From the moment you walk in, you’re greeted with a warm smile by the wonderful ladies at the front desk. They’re incredibly friendly, professional, and make sure you fully understand any insurance coverage, costs, and charges up front. Their transparency and willingness to answer questions make the entire process stress-free.<br><br>Dr. Basen is knowledgeable, caring, and truly takes the time to listen to his patients. His assistant is absolutely amazing as well—kind, attentive, and always goes above and beyond to make every visit comfortable.<br><br>One thing I really appreciate is that the office runs on time, which shows how much they value their patients’ time.<br><br>If you’re looking for an allergist who genuinely cares about their patients and has an outstanding team from the front desk to the exam room, do yourself a favor and book an appointment with Dr. Tyler Basen. You won’t be disappointed!
Response from the owner · 3 months ago
Thank you for sharing your experience with us. One of our primary goals aside from identifying and treating successfully chronic allergies or asthma related issues, is to create a welcoming environment for all patients to feel truly connected to our entire medical team. We are glad to hear that this was your experience.
Being up front, I am not big on Drs and I never dreamed I would write a review for one. I dont go to see one unless I run out of all other options. I went to see Dr Basen because my allergies were starting to impact my hearing. From the moment I walked into the office I felt at ease. The front office staff and his assistant are amazing! Dr Basen is very kind, thoroughly and takes the time to hear your concerns and answer any questions you have. I would highly recommend Dr Basen without reservation
Response from the owner · 4 months ago
Thank you so much Ken for your feedback about your recent experience at our clinic. We are happy to hear that your visit was positive and you felt supported.